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Dan Sich CIL 2008

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Slides from my CIL 2008 presentation "Virtual Reference: Endless Possibilities (Meebo, Skype & more)"

Slides from my CIL 2008 presentation "Virtual Reference: Endless Possibilities (Meebo, Skype & more)"

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Transcript

  • 1. Virtual Reference: Endless Possibilities (Meebo, Skype & more) Dan Sich University of Western Ontario
  • 2. Overview
    • Meebo, MeeboMe
    • Skype & Unyte
    • Issues
    • Statistics
    • Other options
  • 3. UWaterloo Timeline
    • Past:
    • LSSI
    • Docutek (until April 2007)
    • MSN (since March 2006)
    • Present:
    • Meebo, MeeboMe (since January 2007)
    • Skype & Unyte (pilot since October 2007)
  • 4. Meebo
    • Free web service for IM
    • Multiple accounts, one interface
    • Web-based: zero installs, zero updates
    • MeeboMe chat boxes
  • 5. www.meebo.com
  • 6.  
  • 7. MeeboMe chat box
    • Easy to customize (size, title)
    • Includes status indicator (wording is hard-coded)
    • Embed code (references .swf) is automatically generated
    • Limited customizability
  • 8.  
  • 9.  
  • 10. Transcripts
    • MeeboMe: no
    • Meebo: optional, but awkward recovery
    • Time for analysis?
    • Privacy concerns?
  • 11. Patron won’t stand still
  • 12. Avoiding missing messages
    • Firefox Meebo add-on https://addons.mozilla.org/en-US/firefox/addon/5700
    • Sidebar & pop-up previews, flashing tab & task bar
  • 13. Anonymity, offline messages
    • Contact info?
    • Time stamp?
    • Still there?
  • 14. Stats: Docutek vs. IM Number of questions No service Aug 2005 Started MSN Started Meebo Started evening hours pilot , Feb 26 MSN passes Docutek Ended evening hours pilot & stopped Docutek, mid-April
  • 15. % questions by account type
  • 16. Hab.la
    • A MeeboMe alternative, uses embed code
    • Can be monitored with Meebo, Pidgin, etc.
    • Transcripts not lost between pages
    • Uses cookies, shows patron’s URL
    • Floating / absolute positioning
    • Start collapsed / expanded
    • Vanish when offline (optional)
    • Max 5 simultaneous widgets/IPs
  • 17.  
  • 18.  
  • 19. http://static.hab.la/js/html/url_handler.html?siteid=5334-379603-10-3528&wcsid=gjvUXqmevgDbufavbPVNFOieEiaSVQxg&url= http://www.lib.uwaterloo.ca
  • 20. Hab.la + library resources
  • 21. LibraryH3lp
    • http://libraryh3lp.blogspot.com/
    • open-source
    • Javascript
    • Customizable
    • Chat boxes
  • 22.  
  • 23. Endless Possibilities…
  • 24. Skype
    • VOIP
    • Faster than chat
    • Has chat
    • Very intuitive
    • Free
    • Requires install
    • One more login
    • Super-nodes
  • 25. Unyte
    • One-way screen-sharing
    • No co-browse
    • Any webpage, browser or program; no proxy issues
    • Requires (host-side) install
    • Dependent upon Skype
    • No patron plug-in
    • Free version available, but…
    • Functionality can vanish
    • Unyted, but interrupted
    • Web slow = Unyte slow
  • 26. Have you tried our Skype a Librarian service yet? Add us: uwlibchat Call us (Voice-Over IP) Chat with us Part of the Library’s Ask a Librarian service www.lib.uwaterloo.ca/asklib When you need research help... Skype a Librarian! VOIP or chat MONDAY to FRIDAY 12 noon – 4pm
  • 27. Publicity
  • 28.  
  • 29. Skype stats: total, VOIP & Unyte Number of questions
  • 30. Low Skype & Unyte numbers
    • Skype not installed on public workstations
    • Do students prefer chat?
    • Where are the students?
    • Extend the trial
    • Staff need practice
    • Skype use during renovations?
  • 31. References & links
    • Stephanie J. Graves, Christina M. Desai. (2006). Instruction via chat reference: Does co-browse help? Reference Services Review, 34 (3), 340.
    • http://www.libsuccess.org/ (see “Libraries Using MeeboMe for Embeeded Chat”)
    • http://solokay.blogspot.com/ (Solomon’s VoIP World)
    • www.meebo.com
    • www.meebome.com
    • www.pidgin.im
    • www.ceruleanstudios.com (Trillian)
    • www.hab.la (Hab.la widgets)
    • http://libraryh3lp.blogspot.com (LibraryH3lp widgets)
    • www.plugoo.com (Plugoo widgets)
    • www.skype.com
    • http://heartbeat.skype.com/
    • www.unyte.net
    • https://extras.skype.com/1101/view  (Spontania)
    • http://www.convenos.com/
    • https://www.yugma.com/
    • http://www.lib.uwaterloo.ca/asklib (UWaterloo’s Ask a Librarian page)
    • http://www.lib.uwo.ca/taylor/imresearchhelp.shtml (UWO’s Research Help via IM)
    • www.shushers.ca/libraridan (my blog, LibrariDan)
  • 32. Contact
    • [email_address] (including chat)
    • Skype: dansich (London/Waterloo)
    • www.shushers.ca/libraridan (see LibraryH3lp in action)