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Now more than ever there is a need for organisations to ensure there is optimal infrastructure capacity in place to support business services. Excess capacity can result in unacceptable capital and operating costs, impacting business profitability. Conversely, insufficient capacity can impact service performance and business competitiveness. The Capacity Plan should determine the optimal capacity required and a key input into it is forecast service demand. This presentation details a number of techniques to forecast service demand using a business-driven approach.
A number of important considerations are addressed, including business seasonality, forecast error and techniques for translating business demand to service and component demand. The techniques are demonstrated with case studies based on real-life client engagements.