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    Boost your content_ecosys Boost your content_ecosys Document Transcript

    • FOR: Interactive Boost Your Content Ecosystem WithMarketingProfessionals Video by darika Ahrens, May 2, 2012 key TakeaWays Brands must Go Beyond in-stream advertising To Fully Utilize The medium Online video content provides an increasingly effective marketing opportunity as consumers’ preferred social medium and has engagement levels almost as high as display advertising — with growing popularity. online Video Can do more Than The 30-second TV spot Online video content works for multiple marketing goals, encourages interactivity, can be targeted to customer profiles and life cycles, and can be used to extend offline campaigns. online Video Can Be Used across The Brand ecosystem Brands interested in developing and maintaining a healthy brand ecosystem can use online video at different stages and touchpoints in the customer life cycle. For example, assets from TV commercials can be repurposed for the website or brand YouTube channel. There are Three Ways To Generate Branded Video Content Forrester recommends three ways to generate branded video content for your online ecosystem, as a content partner, content creator, or content catalyst. Forrester Research, Inc., 60 Acorn Park drive, cambridge, MA 02140 UsA Tel: +1 617.613.6000 | Fax: +1 617.613.5000 | www.forrester.com
    • For Interactive Marketing Professionals May 2, 2012 Boost Your Content Ecosystem With Video How To Use Online Video Content To Drive Results by Darika Ahrens with Shar VanBoskirk, Emily Riley, and James McDavidWhy Read This ReportConsumption of online video content is popular and growing. Yet most marketers rely on in-streamadvertising as their only marketing approach for online video. This report explains the advantagesmarketers can gain by using video content across their brand ecosystem, and presents three ways formarketers to apply online video as a content partner, catalyst, or creator.Table Of Contents Notes & Resources2 Online Video Content Is A Growing Channel Forrester interviewed companies including For Reach And Engagement BIC, General Motors, Duval Guillaume Modem, Mofilm, Visible Measures,4 Video Content Drives Value Across The Volkswagen, Unruly Media, and Yahoo Screen. Customer Life Cycle5 Spread Video Across Your Brand Ecosystem Related Research Documents7 Use A Variety Of Sources To Drive Video The Interactive Brand Ecosystem Deep Into Your Ecosystem April 20, 2011 Recommendations Using Online Video To Drive Clicks And11 Work With Specialists When Creating And Conversion Partnering On Content June 08, 2011 The State Of Online Video Advertising In 2011 April 20, 2011 © 2012, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. Forrester®, Technographics®, Forrester Wave, RoleView, TechRadar, and Total Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective companies. To purchase reprints of this document, please email clientsupport@forrester.com. For additional information, go to www.forrester.com.
    • For Interactive Marketing ProfessionalsBoost Your Content Ecosystem With Video 2online video Content Is a Growing Channel for reach and engagementHalf of interactive marketers expect online video to increase in effectiveness over the next threeyears — more than those who expect an increase in the effectiveness of other interactive marketingtactics like email marketing, SEO, and display advertising.1 Yet most applications of online videomarketing today rely primarily on in-stream advertising, which doesn’t fully utilize the medium.2Online video content itself — not just pre-rolls or video banners — provides an increasinglyeffective marketing opportunity. Online video content is: ■ Consumers’ preferred social medium. More than 50% of American and European consumers watch user-generated video at least once a month — more than any other channel in our survey, including blogs, music, and photos on photo sharing sites (see Figure 1). ■ As engaging as display advertising. Just less than one-quarter of consumers have watched branded online video content in the past three months. Just more than one-quarter have clicked on a display advertisement from a website or search engine results page in the same time period, making brand video content online almost on par with display advertising for engagement (see Figure 2). ■ Growing in popularity. Online video measurement firm Visible Measures found that the volume of views of branded content grew 35% from Q4 2010 to Q4 2011 and more than 25% between the third and fourth quarters of 2011.3© 2012, Forrester Research, Inc. Reproduction Prohibited May 2, 2012
    • For Interactive Marketing ProfessionalsBoost Your Content Ecosystem With Video 3Figure 1 Video Is The Most Popular Social Content “There are also many ways to consume content, including social content, on the Internet. Which of the following activities do you do at least monthly?” Watch video from other users 55% (e.g., YouTube) 56% Read customer ratings/reviews of products 42% or services (e.g., Amazon, Epinions, Yelp) 51% 41% Read online forums or discussion groups 39% 31% Europe Read blogs 36% US* Listen to or download audio/music 28% from other users 25% View photosharing sites 17% (e.g., Snapfish, Flickr) 24% 17% Listen to podcasts 18% Base: 16,473 online European adults (18+) *Base: 57,924 online US adults (18+) Source: European Technographics® Online Benchmark Survey, Q3 2011*Source: North American Technographics Online Benchmark Survey, Q3 2011 (US, Canada)61457 Source: Forrester Research, Inc.© 2012, Forrester Research, Inc. Reproduction Prohibited May 2, 2012
    • For Interactive Marketing ProfessionalsBoost Your Content Ecosystem With Video 4Figure 2 As Many Consumers Engage With Branded Video Content As With Display Advertising “There are also many ways you can use the Internet to interact with companies and brands. Which, if any, of the following have you done in the past three months?” Read an email advertisement or promotional 33% newsletter from a company or brand 37% Clicked on an advertisement on a website 27% or research result page 26% 24% Watch a video produced by a company or brand 23% Downloaded content from a company or brand 19% website (e.g., coupons, product information) 28% Europe Became a fan of a company or brand on a social 14% US* networking site (e.g., MySpace, Facebook) 33% Played an online game sponsored or created 13% by a company or brand 15% 10% Read a blog written by a company or brand 11% 4% Followed a company or brand on Twitter 9% Base: 16,473 online European adults (18+) *Base: 57,924 online US adults (18+) Source: European Technographics® Online Benchmark Survey, Q3 2011*Source: North American Technographics® Online Benchmark Survey, Q3 2011 (US, Canada)61457 Source: Forrester Research, Inc.Video Content drives value across the Customer life cycleUsing video content, unlike display, doesn’t just pinpoint usage to one area of your marketing. Ifyou’re using video as content it can sit at many points of the customer life cycle.4 As a mediumonline video is also way more than just an online substitute for the “30-sec TV slot” — its mostcommon treatment today. Online video content: ■ Works for multiple marketing goals. Online video content can be used as a product brochure, demonstration, destination site, or game, among other applications, depending on a marketer’s need. For example, UK department store Marks & Spencer’s (M&S) video buying guides drive sales of high-consideration products like televisions or computers.5 While Flemish parenting advice line De Opvoedingslijn used “shocking” video of children singing obscenities to generate brand awareness of their services.6© 2012, Forrester Research, Inc. Reproduction Prohibited May 2, 2012
    • For Interactive Marketing ProfessionalsBoost Your Content Ecosystem With Video 5 ■ Can be targeted to customer profiles and life cycles. Video content can be targeted to demographic or behavioral profiles like in-stream and display ads and also offers more subtlety in targeting. For example, marketers can tag or pay to promote content for specific search keywords on YouTube to appear alongside other non-commercial content. And video distribution platform Unruly Media sells video media space alongside editorial on relevant blogs where consumers actively research or compare products. ■ Can extend offline campaigns. Online video can tease ads that will come soon to other media, keep exposure going long after paid media spend is done, and drive user engagement with brand messages. Volkswagen had more than13 million views of its Super Bowl teaser before game day and has continued to rack up views since.7 Carlsberg introduced its new product messaging, “That calls for a Carlsberg” through television while simultaneously running its “Carlsberg stunts with bikers in cinema” video online to foster discussions on the brand premise of “daily acts of courage.”8 ■ Encourages interactivity. Online video content enables engagement in ways that a traditional ad can’t. For instance, users can click on in-stream annotations, download or share videos, and post comments or video responses through YouTube or other video communities. Fashion retailer French Connection was one of the first merchants to allow click-and-buy directly from video annotations in feature content.9 And Volkswagen fans extended VW’s video reach by posting videos of their dogs responding to VW’s ‘The Bark Side” — a dog-themed video teasing VW’s 2012 Super Bowl commercial.10Spread Video Across Your brand ecosystemForrester recommends all interactive marketers build a multilayered brand ecosystem, based aroundcontent or experiences that support customers as they move through the customer life cycle.11 Onlinevideo content can help with every layer of the ecosystem: It offers reach when your customers are firstdiscovering your brand; it offers depth as customers explore and buy from your brand; and it spursinteraction when customers look to engage with your brand (see Figure 3). For example: ■ Create video at the center of your ecosystem for all stages of the customer life cycle. Forrester recommends that the brand website remains at the heart of your interactive ecosystem. It follows that if using text and image on your site, video is the next medium to use as a preferred consumer format and engaging media.12 You can also develop videos that will speak to user needs along their purchase path and drive marketing actions that relate to the customer life cycle. For example Marks & Spencer uses video buying guides to aid at the “buy” stage. While AT&T uses a library of videos to address common customer service inquiries like “How do I set up a wireless network?” at the “engage” phase.13© 2012, Forrester Research, Inc. Reproduction Prohibited May 2, 2012
    • For Interactive Marketing ProfessionalsBoost Your Content Ecosystem With Video 6 ■ Repurpose existing video assets across other parts of your ecosystem. Instead of just editing TV ads down or creating ads for one-off in-stream usage, distribute bespoke video content or footage gathered for other functions as content across multiple online channels like a website, social media, or search engines.14 VW captured additional content, like “behind the scenes” footage, during its Super Bowl TV commercial shoot for use on YouTube before, during, and after the campaign aired. M&S television ads, interviews, and original online videos are hosted on its “M&S TV” website as well as YouTube and Facebook to drive traffic back to marksandspencer.com. ■ Drive reach and engagement with viral-friendly video. Nothing guarantees a video will “go viral” so in-stream advertising appeals for guaranteed audience reach. But “shareable” content gives both reach and engagement. Communications agency Duval Guillaume Modem recommends planning for what the audience will do after seeing a video. Carlsberg’s “Stunts with bikers in cinema” was intended to drive peer-to-peer conversations like “What would I do?” and “What would you do?” Social video platform Unruly Media has even summarized 12 possible social triggers — including shock, controversy, or cuteness — that it finds most apt to stimulate activity like sharing or responding.15Figure 3 Types Of Content Roles Use Video Across The Three Layers Of The Brand EcosystemLayer of Content sourcingecosystem Video presence Examples optionsDepth Create “owned media” assets using • M&S video buying guides • Content creation video at the centre of your ecosystem.Engagement Repurpose existing video assets • All M&S TV footage used on • Content creation across other parts of your website as well as YouTube and ecosystem. Facebook Drive reach and engagement with • BIC only paid for a one-day UK • Content catalyzing viral-friendly video. home page takeover on YouTube for its “Hunter Shoots a Bear Campaign” to reach millions worldwideReach Repurpose video assets from paid • Volkswagen captured additional • Content creation media channels. content from Super Bowl 2012 commercial shoot for use on Buy engagement as well as reach YouTube. via partnerships with publishers on • P&G Sponsorship of “The Thread” • Content partnership content, not just pre-roll or with Yahoo Screen banners.61457 Source: Forrester Research, Inc.© 2012, Forrester Research, Inc. Reproduction Prohibited May 2, 2012
    • For Interactive Marketing ProfessionalsBoost Your Content Ecosystem With Video 7Use A variety of sources to drive Video Deep into your ecosystemWhile most brands are not new to creating content — even traditional broadcast footage hasprobably been created before — video creation for the online environment can feel unfamiliar andraise questions like where to get content from, where to find audience, and will online viewersinteract with the content? We recommend three ways to generate branded video content: ■ Become a content creator. Making video content doesn’t have to be complex. At a minimum you can repurpose content from other channels to use online. For example Ikea filmed “Cats” for a TV advertisement but also posted “making of ” videos on their YouTube Channel (see Figure 4).16 While your website and YouTube are obvious places in your ecosystem to add video content, there are other marketing channels to consider. M&S hosts its videos on M&S TV, alongside products in its eCommerce site as well as across social profiles on YouTube and Facebook (see Figure 5). ■ Identify content partner opportunities. Your traditional media publisher (the “reach” part of your ecosystem) likely already creates video assets and facilitates content partnerships. For example, Yahoo Screen has more than 40 people developing branded content and original video series like “The Thread,” which P&G has sponsored for the past four years. YouTube also offers brand content partnerships like contests or live streamed events like music festivals (see Figure 6). Embedding the brand into the content, not just advertising in-stream, provides what Yahoo calls an “engaging, immersive video experience” within the “reach” layer of the ecosystem: ■ Engage audiences as a content catalyst. Create content-driven experiences by engaging viewers to share, engage with, or promote video across the engagement channels of your ecosystem or catalyze audiences to create video content. BIC’s “A Hunter Shoots a Bear” video reached millions of viewers in 107 countries (the only media buy was a one-day YouTube home page takeover in the UK).17 Dr Pepper Snapple Group’s “SunDrop girl” ad posted to YouTube generated hundreds of social video responses. Chevrolet even used “catalyzed” content back in its “reach” channel, television, by offering aspiring filmmakers the opportunity to create Chevy’s 2012 Super Bowl ad (see Figure 7).18© 2012, Forrester Research, Inc. Reproduction Prohibited May 2, 2012
    • For Interactive Marketing ProfessionalsBoost Your Content Ecosystem With Video 8Figure 4 Become A Content Creator By Repurposing Assets From Other Channels Like TV Footage Repurpose Repurpose footage to use in other interactive channels TV Facebook Site YouTube61457 Source: Forrester Research, Inc.© 2012, Forrester Research, Inc. Reproduction Prohibited May 2, 2012
    • For Interactive Marketing ProfessionalsBoost Your Content Ecosystem With Video 9Figure 5 Content Creator: Start With Owned Video At Center Of Ecosystem Online display Facebook Site Create Assets sit at the center Twitter and can be pushed to other channels YouTube Online search61457 Source: Forrester Research, Inc.© 2012, Forrester Research, Inc. Reproduction Prohibited May 2, 2012
    • For Interactive Marketing ProfessionalsBoost Your Content Ecosystem With Video 10Figure 6 Content Partner: Identify Opportunities From Your Traditional Media Publisher Online display Partner Site Identify where your paid media partners facilitate content partnerships YouTube61457 Source: Forrester Research, Inc.© 2012, Forrester Research, Inc. Reproduction Prohibited May 2, 2012
    • For Interactive Marketing ProfessionalsBoost Your Content Ecosystem With Video 11Figure 7 Content Catalyst: Engage Users To Share, Promote, Or Create Video TV Facebook Catalyze Catalyze audiences to share content around your ecosystem or create content Site to sit on your site or around social profiles. Footage may Twitter even be repurposed into YouTube TV advertising61457 Source: Forrester Research, Inc.R e c o m m e n d at i o n swork with SPECIALISTS when creating and partnering on contentWe already suggest that brands can partner, where relevant, with traditional media publishers to createvideo content, but there are other specialists that brands can work with when creating or partnering onvideo content. Forrester recommends: ■ Work with specialized online video agencies when creating content. Even if repurposing TV footage you should still work with a specialist supplier that understands everything from the technical logistics of video for web, like file format, to the finer aspects of the medium such as limited screen sizes and viewing span. Branded video content agency Adjust Your Set worked with M&S to create video suitable for multiple online channels.19© 2012, Forrester Research, Inc. Reproduction Prohibited May 2, 2012
    • For Interactive Marketing ProfessionalsBoost Your Content Ecosystem With Video 12 ■ Select a platform provider to support content across your ecosystem. Any brand can upload a video to YouTube and embed it in their website, but for quality and successful deployment across the ecosystem use a platform appropriate to user needs and marketing actions you wish to achieve. Brightcove offers a platform for on-site and in-app hosting and deployment; VideoClix provides video annotations functionality; and Unruly Media’s platform places content across a portfolio of blogs, social media applications, and cult websites. ■ Partner with online video influencers to drive reach. Amateurs create the majority of online video content with some attracting a large fan following or “reach.” For example, speaker manufacturer Dolby and English confectioner Rowntree both sponsored videos with UK Beatbox champion and Internet sensation Beardyman. And Chevrolet tapped Mofilm’s global community of online filmmakers to make videos to a brand brief.20supplemental materialMethodologyThe European Technographics® Online Benchmark Survey, Q3 2011, surveyed 21,000 respondentsin the eight markets of France, Germany, Italy, the Netherlands, Poland, Spain, Sweden, and theUK. This survey is based on online population ages 12 and older (16 or older in Poland) who aremembers of the Ipsos-MORI online panel. Ipsos weighted the data by age, sex, online frequency,and hours spent online to demographically represent the online adult European population percountry. Ipsos fielded the survey in June and July 2011 and motivated respondents with variousincentives. For results based on a randomly chosen sample of this size (N = 21,000), there is 95%confidence that the results have a statistical precision of plus or minus 0.7% of what they would beif the entire online adult population of Western Europe had been polled. This confidence intervalcan widen to 3.1% when the data is analyzed at a country level. The sample used by Ipsos is not arandom sample; while individuals have been randomly sampled from the Ipsos panel for this survey,they have previously chosen to take part in the Ipsos online panel.Forrester conducted the North American Technographics Online Benchmark Survey, Q3 2011 (US,Canada) in July 2011 of 64,515 US and Canadian online adults ages 18 to 88. For results based ona randomly chosen sample of this size (N = 64,515), there is 95% confidence that the results havea statistical precision of plus or minus 0.39% of what they would be if the entire population ofNorth American online individuals ages 18 and older had been surveyed. Forrester weighted thedata by age, gender, income, broadband adoption, and region to demographically represent theadult US and Canadian online populations. The survey sample size, when weighted, was 63,644.(Note: Weighted sample sizes can be different from the actual number of respondents to accountfor individuals generally underrepresented in online panels.) Please note that this was an onlinesurvey. Respondents who participate in online surveys generally have more experience with the© 2012, Forrester Research, Inc. Reproduction Prohibited May 2, 2012
    • For Interactive Marketing ProfessionalsBoost Your Content Ecosystem With Video 13Internet and feel more comfortable transacting online. The data is weighted to be representative ofthe total online population on the weighting targets mentioned, but this sample bias may produceresults that differ from Forrester’s offline benchmark survey. The sample was drawn from membersof MarketTools’ online panel, and respondents were motivated by receiving points that couldbe redeemed for a reward. The sample provided by MarketTools is not a random sample. Whileindividuals have been randomly sampled from MarketTools’ panel for this particular survey, theyhave previously chosen to take part in the MarketTools online panel.Forrester fielded its December 2010 Interactive Marketing Online Executive Panel Survey to 252interactive marketing professionals. For quality assurance, panelists answered basic questions abouttheir firms’ revenue and budgets. Forrester fielded the survey during December 2010. Exact samplesizes are provided in this report on a question-by-question basis. Panels are not guaranteed to berepresentative of the population. Unless otherwise noted, statistical data is intended to be used fordescriptive and not inferential purposes.If you’re interested in joining one of Forrester’s research panels, you may visit us at http://Forrester.com/Panel.Endnotes1 We surveyed 252 US interactive marketers and found that 50% said that in the next three years they expected online video marketing effectiveness to increase. Source: December 2010 US Interactive Marketing Online Executive Panel Survey and Forrester Research Interactive Marketing Forecast By Industry, 2011 To 2016 (US)2 In “The State Of Online Video Advertising In 2011,” Forrester expressed concerns that although the online video advertising industry continued to grow there are concerns “about both the short-term effectiveness of the ads and the long-term health of the industry” due to sites and networks increasing in-stream ad frequencies to breaking point and forcing in-stream advertisers to compete with ad clutter. See the April 20, 2011, “The State Of Online Video Advertising In 2011” report.3 Visible Measures’ Share of Choice report tracked that people chose to watch branded video content more than 745 million times in Q4 2011, an increase of more than 25% since last quarter, and up more than 35% over Q4 2010. The growth between the third and fourth quarters in 2011 is significant as this is a trend outside of where growth usually takes place — in Q1 during the Super Bowl. Note that Visible Measures tracks branded content in the form of video advertising, so this figure doesn’t include product and how-to videos also watched during this time. Source: Visible Measures (http://corp.visiblemeasures.com/share-of-choice/).4 You can find out more about what the customer life cycle is and how to use it in your marketing planning in the following report. See the October 28, 2010, “It’s Time To Bury The Marketing Funnel” report.5 One of the most popular videos on M&S TV is a laptop gift buying guide for consumers. For more details see the June 8, 2011, “Case Study: How Marks And Spencer Uses Online Video To Boost eCommerce” report.© 2012, Forrester Research, Inc. Reproduction Prohibited May 2, 2012
    • For Interactive Marketing ProfessionalsBoost Your Content Ecosystem With Video 146 Source: “Children’s choir starts bullying in a shopping mall,” Duval Guillaume Modem, December 26, 2011 (http://www.duvalguillaume.com/news/2011/childrens-choir-starts-bullying-in-a-shopping-mall).7 As of February 2012 the official Volkswagen “The Force” video views stand at 51 million . . . and counting.8 Source: “Carlsberg stunts with bikers in cinema,” YouTube (http://www.youtube.com/ watch?v=RS3iB47nQ6E).9 Viewers of the “YouTique” channel could click to purchase items being discussed within the video; however, for reasons unknown, linking externally is no longer available on YouTube. Video annotations can be provided by external vendor suppliers. VideoClix offers these sorts of video layer editing tools as a dedicated service to brands. Source: VideoClix (http://videoclix.tv).10 Source: “The Bark Side: 2012 Volkswagen Game Day Commercial Teaser,” YouTube (http://www.youtube. com/watch?v=6ntDYjS0Y3w).11 For how to build an interactive brand ecosystem see the April 20, 2011, “The Interactive Brand Ecosystem” report.12 Just using video content alone can increase on-site engagement. Forrester found that video on M&S’s eCommerce site resulted in longer dwell times, repeat site visits, and a significant uplift in conversions. See the June 8, 2011, “Case Study: How Marks And Spencer Uses Online Video To Boost eCommerce” report.13 Source: “AT&T U-verse Help on Demand Videos,” AT&T (http://www.att.com/esupport/uverse-help- videos/).14 Optimizing video content to take advantage of blended search is a known tactic to improve organic rankings on Google. Source: Nate Elliott, “The Easiest Way to a First-Page Ranking on Google,” Nate Elliott’s Blog For Interactive Marketing Professionals, January 8, 2009 (http://blogs.forrester.com/interactive_ marketing/2009/01/the-easiest-way.html).15 Unruly Media believes that you can optimize branded content for “social sharing” by checking and rating content against 12 possible social triggers including shock, controversy, or cuteness. Source: “12 Content Triggers That Will Make Your Branded Video A Hit On The Social Web,” IAB UK Social, October 28, 2011 (http://iabuksocial.co.uk/?p=1728).16 The videos reside at the inactive Ikea Cats YouTube channel (http://www.youtube.com/user/IKEAcats); however, the IKEA Cats YouTube channel is now unused and since then another channel called “Ikea Small Spaces” was also started and abandoned on YouTube. Forrester recommends that brand campaigns have a home on your website first before distributing to external channels. Ikea would have benefitted from housing brand content centrally on the company website and managing it rather than creating multiple social profiles that weren’t managed long term.17 You can experience the video on the YouTube “tippexperience” channel: http://www.youtube.com/user/tipp experience?ob=0&feature=results_main.18 Chevrolet wasn’t the only brand to do so. Numerous brands have run online video competitions “crowdsourcing” content online from amateurs and semiprofessional filmmakers. Doritos has also crowdsourced its Super Bowl commercials online for use as a television advertisement with its ongoing© 2012, Forrester Research, Inc. Reproduction Prohibited May 2, 2012
    • For Interactive Marketing ProfessionalsBoost Your Content Ecosystem With Video 15 “Crash The Super Bowl” campaign.19 For more on how Adjust Your Set works with M&S see the June 8, 2011, “Using Online Video To Drive Clicks And Conversion” report.20 A UK alternative is working with Channel Flip, which creates targeted online video content funded by brands like Johnson & Johnson. It works with amateurs as well as known entertainers looking to create branded entertainment shows specifically for online environments.© 2012, Forrester Research, Inc. Reproduction Prohibited May 2, 2012
    • About Forrester Global marketing and strategy leaders turn to Forrester to help them make the tough decisions necessary to capitalize on shifts in marketing, technology, and consumer behavior. We ensure your success by providing: n Data-driven insight to understand the impact of changing consumer behavior. n Forward-looking research and analysis to guide your decisions. n Objective advice on tools and technologies to connect you with customers. n Best practices for marketing and cross-channel strategy. for more information To find out how Forrester Research can help you be successful every day, please contact the office nearest you, or visit us at www.forrester.com, For a complete list of worldwide locations, visit www.forrester.com/about. Client support For information on hard-copy or electronic reprints, please contact Client Support at +1 866.367.7378, +1 617.613.5730, or clientsupport@forrester.com. We offer quantity discounts and special pricing for academic and nonprofit institutions. Forrester Focuses On Interactive Marketing Professionals In addition to developing and implementing your company’s digital marketing strategy and programs, you are responsible for evangelizing the value of digital marketing across your entire organization. Forrester’s subject-matter expertise and deep understanding of your role will help you create forward-thinking strategies; weigh opportunity against risk; justify decisions; and optimize your individual, team, and corporate performance. « ILEANA MENDEZ, client persona representing Interactive Marketing ProfessionalsForrester Research, Inc. (Nasdaq: FORR) is an independent research company that provides pragmatic and forward-thinking advice toglobal leaders in business and technology. Forrester works with professionals in 19 key roles at major companies providing proprietaryresearch, customer insight, consulting, events, and peer-to-peer executive programs. For more than 28 years, Forrester has been makingIT, marketing, and technology industry leaders successful every day. For more information, visit www.forrester.com. 61457