Building an Open, Participatory and Collaborative Government Washington, DC Monday, November 2, 2009 The Collaboration Project

What is “Web 2.0”? Well, what was Web 1.0? Not interactive Value is created by producers “ Me-to-you” Web 2.0 is the “interactive web” Interactive tools and media Value is created by consumers/users “ Us-with-each-other”

Well, what was Web 1.0?

Not interactive

Value is created by producers

“ Me-to-you”

Web 2.0 is the “interactive web”

Interactive tools and media

Value is created by consumers/users

“ Us-with-each-other”

Implications for Government People have an unprecedented ability to get involved with government...

People have an unprecedented ability to get involved with government...

Implications For Government … or, go around it .

… or, go around it .

Why We’re Here To many, government looks like this: Government makes a decision Government reveals it to citizens (Repeat.)

To many, government looks like this:

Government makes a decision

Government reveals it to citizens

(Repeat.)

The Challenge for Government “ We cannot meet 21 st century challenges with a 20 th century bureaucracy.” – President Obama Stovepipes and hierarchy Oversight, mandates, and budget constraints Legal and policy issues Organizational culture and traditions These are technology management challenges.

“ We cannot meet 21 st century challenges with a 20 th century bureaucracy.” – President Obama

Stovepipes and hierarchy

Oversight, mandates, and budget constraints

Legal and policy issues

Organizational culture and traditions

The Collaboration Project

A New Kind of Management The old way forces government to push citizens and stakeholders out of the process .

The old way forces government to push citizens and stakeholders out of the process .

A New Kind of Management Technology is allowing us to pull them in. Leader-with-Front Line TSA IdeaFactory Leader-with-Stakeholders Virtual Alabama Leader-with-Citizens White House Open for Questions Peer-to-Peer ODNI Intellipedia Leader Front Line Stakeholders Citizens Peer-to-Peer

Technology is allowing us to pull them in.

Leader-with-Front Line

TSA IdeaFactory

Leader-with-Stakeholders

Virtual Alabama

Leader-with-Citizens

White House Open for Questions

Peer-to-Peer

ODNI Intellipedia

TSA IdeaFactory

Virtual Alabama

Open for Questions

Intellipedia

National Dialogues The National Academy has hosted dialogues on… Health IT & Privacy (Fall 2008) IT Solutions for Recovery.gov (Spring 2009) The Open Government Directive (Spring 2009) DHS Quadrennial Homeland Security Review (Summer 2009) Happening now: BetterBuy Project to Improve Federal Acquisition www.betterbuyproject.org United We Ride/Accessible Transportation www.uwrdialogue.org

The National Academy has hosted dialogues on…

Health IT & Privacy (Fall 2008)

IT Solutions for Recovery.gov (Spring 2009)

The Open Government Directive (Spring 2009)

DHS Quadrennial Homeland Security Review (Summer 2009)

Happening now:

BetterBuy Project to Improve Federal Acquisition

www.betterbuyproject.org

United We Ride/Accessible Transportation

www.uwrdialogue.org

A National Dialogue on…

Collaborative Brainstorming Citizens engage the question and submit their ideas The Crowd refines ideas, votes the best ones to the top, and invites others in to help “grow” the discussion community Catalysts use their expertise to guide, focus, and track the discussion Time Limited Event Discussion Voting Social Networks Text, Links, Video, Pictures, Documents, etc. Actionable, Citizen-Centered Guidance

Outcomes of Engagement Host a Dialogue Gain buy-in for increased attention and action on the issues Inform participants about the key issues and challenges you face Identify and remedy important gaps in community knowledge Connect and strengthen the community of stakeholders Surface the most innovative ideas and important priorities

Problem-Solving Communities Problem What problem is driving the need to reach out? 1. Community Who is the community I need to engage? 2. Tools How can I assess their ideas and priorities? 3.

Define the Problem How do you find the “right” problem? An issue that is within your purview to address and where you’re prepared to be transparent Areas where a fresh perspective and new ideas could add value to what you do Potential communities that haven’t formed yet due to silos, stovepipes, and lack of a platform to coordinate

How do you find the “right” problem?

An issue that is within your purview to address and where you’re prepared to be transparent

Areas where a fresh perspective and new ideas could add value to what you do

Potential communities that haven’t formed yet due to silos, stovepipes, and lack of a platform to coordinate

What Can Crowds Do? The Wisdom of Crowds ? Deep policy expertise? Ability to speak “government”? Knowledge of your internal processes? Sense of urgency around your mandates? What do crowds know? What they want and need from government What they want it to be like when they interact with government Best practices or ideas that work in their lives and communities Outcomes government needs to accomplish

The Wisdom of Crowds

Deep policy expertise?

Ability to speak “government”?

Knowledge of your internal processes?

Sense of urgency around your mandates?

What do crowds know?

What they want and need from government

What they want it to be like when they interact with government

Best practices or ideas that work in their lives and communities

Outcomes government needs to accomplish

It’s probably not “the American people” – so who is it? Find Emergent Expertise Policy experts Practitioners Academics Front-line stakeholders Community leaders Engaged customers Those who study the issues and shape your policies Those who execute your mission and are affected by your policies Explicit Expertise Emergent Expertise General Audience You

It’s probably not “the American people” – so who is it?

Policy experts

Practitioners

Academics

Front-line stakeholders

Community leaders

Engaged customers

Find Your Value Exchange You’re asking people for their time and their best ideas , for free . What do they get? “ Chance to participate”? Chance to engage with government and others Clear indication of how they made a difference Recognition among peers STARBUCKS GIFT CARDS!!!

You’re asking people for their time and their best ideas , for free .

What do they get?

“ Chance to participate”?

Chance to engage with government and others

Clear indication of how they made a difference

Recognition among peers

STARBUCKS GIFT CARDS!!!

Build A Process, Not A Website Mitchell Baker CEO, Mozilla.org Chair, Mozilla Foundation “ You participate and see your work included in this project, and when we ship our browser, you and millions of other people get to see the fruits of your efforts.”

Some Things Don’t Change Collaboration is making new things possible : Can government act as a platform? Can we move from transparency-as-output to accountability-as-outcome? Now that we can convene all of our stakeholders, what do we do with them? What doesn’t change? People are busy; use their time wisely Governance is the job of government You can’t delegate leadership

Collaboration is making new things possible :

Can government act as a platform?

Can we move from transparency-as-output to accountability-as-outcome?

Now that we can convene all of our stakeholders, what do we do with them?

What doesn’t change?

People are busy; use their time wisely

Governance is the job of government

You can’t delegate leadership

What Can We Do? Infrastructure Build an open IT infrastructure Data Treat data as a national asset Culture Create a culture of collaboration

When You Leave This Room Believe This isn’t going to happen – it has happened Learn Engage with new approaches and platforms Act Find a program partner and pick a problem to solve

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License . See http://collaborationproject.org/x/HIA4AQ for more information. About Us The Collaboration Project The Collaboration Project ( www.collaborationproject.org ) is an independent forum of leaders who share a commitment to the adoption and use of collaborative technologies to solve complex problems of public management. With the support of dedicated staff and access to the National Academy’s distinguished Fellows and other subject matter experts, the Collaboration Project convenes members in person and online to share best practices; produces research on the opportunities and challenges of collaboration; and assists agencies in implementing collaborative tools and approaches. For More Information: Lena Trudeau, Vice President (202) 315-5476  [email_address] Dan Munz, Project Manager (202) 204-3664  [email_address] Daniel Honker, Analyst (202) 204-3633  [email_address]

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License . See http://collaborationproject.org/x/HIA4AQ for more information.