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Finding the #WIN in Citizen Engagement
Finding the #WIN in Citizen Engagement
Finding the #WIN in Citizen Engagement
Finding the #WIN in Citizen Engagement
Finding the #WIN in Citizen Engagement
Finding the #WIN in Citizen Engagement
Finding the #WIN in Citizen Engagement
Finding the #WIN in Citizen Engagement
Finding the #WIN in Citizen Engagement
Finding the #WIN in Citizen Engagement
Finding the #WIN in Citizen Engagement
Finding the #WIN in Citizen Engagement
Finding the #WIN in Citizen Engagement
Finding the #WIN in Citizen Engagement
Finding the #WIN in Citizen Engagement
Finding the #WIN in Citizen Engagement
Finding the #WIN in Citizen Engagement
Finding the #WIN in Citizen Engagement
Finding the #WIN in Citizen Engagement
Finding the #WIN in Citizen Engagement
Finding the #WIN in Citizen Engagement
Finding the #WIN in Citizen Engagement
Finding the #WIN in Citizen Engagement
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Finding the #WIN in Citizen Engagement

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Presented for GovLoop Citizen Engagement Survival Guide online training session: http://www.govloop.com/profiles/blogs/govloop-training-citizen

Presented for GovLoop Citizen Engagement Survival Guide online training session: http://www.govloop.com/profiles/blogs/govloop-training-citizen

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Transcript

  • 1. Finding the #WIN in Citizen Engagement Dan Munz Center for New Media and Citizen Engagement U.S. General Services Administration August 25, 2010
  • 2.
    • I’m Dan Munz
    • (@ dan_munz )
  • 3.
    • I work at the GSA Center for New Media and Citizen Engagement
    • (@ GovNewMedia )
  • 4.
    • The Center strives to be an incubator and accelerator for government-wide new media and citizen engagement technologies, tools, practices, and policies.
  • 5.
    • Our mission:
    • Government  People
    • People  Government
    • Efficient & Effective
    • (Simple!)
  • 6. We’re Working On…
    • Ideation and Crowdsourcing
    • Contests and Challenges
    • Apps.gov NOW
    • Engagement Strategy
    • Market Research
    • Legal and Policy
    • Accessibility and Usability
    • Terms of Service with New Media Providers
    • Building Community and Sharing Best Practices
    • Connecting to the Vendor Community
  • 7.
    • Challenge.gov
    • Bringing together citizens and government around our nation’s toughest challenges.
    • Launching in September.
  • 8. Today’s session
  • 9. Survival = Not Fun
  • 10. Not sustainable .
  • 11.  
  • 12. Closed Government vs. Open Government
  • 13. “ Webinar” vs. Discussion
  • 14. One-Way = Not Good Enough
  • 15. What does a two-way government look like?
  • 16.
    • Responds on a “human being” scale of time (because that’s the scale its customers work on)
    • Puts information where people are looking (because anything else is a waste of time)
    • Constantly seeking meaningful feedback (because it knows the value of others’ ideas)
    • Delivers services how and when they’re needed (because demand isn’t always predictable)
    • Acts like it’s operated by fellow human beings (because it is)
  • 17. This is unnatural . (That’s why you need a survival guide to do it.)
  • 18. 1. Mind the gaps (in law and policy)
  • 19. 2. Empower your skeptics, but own your risk.
  • 20. 3. Build a process , not a website .
  • 21. 4. Connecting with people is good. Connecting them with each other is better.
  • 22. 5. Screw around online. (Effectively!) credit: @levyj413
  • 23.
    • Thank you!
    • @GovNewMedia (work)
    • @dan_munz (personal)

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