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  • Thanks for allowing me to share my insights and what I am most passionate about. Marketing with a customer centric focus. My goal today is to provide you with some really great insights. I want to provide as much value and I am likely to cover a lot of ground. You have some worksheets that we will get to and some great examples of companies attracting their ideal customers well.
  • Biggest strength is to think like a customer. Show empathy. It is that simple and complex.
  • Your expectations? ask and note them down. If there is one thing you wanted to get out of tonight, what is it that you wanted answered. Am missing a marketing opportunity by not using twitter? Radio Commercials? How do I know that my marketing is working?
  • If you have any thing else you would like to add do it now!
  • Do you know what is working?
  • Do you know what is working?
  • Do you know what is working?
  • Do you know what is working?
  • Do you know what is working?
  • Do you know what is working?
  • Your expectations? ask and note them down. If there is one thing you wanted to get out of tonight, what is it that you wanted answered. Am missing a marketing opportunity by not using twitter? Radio Commercials? How do I know that my marketing is working?
  • T-shirt
  • Do you know what is working?
  • Do you know what is working?
  • Do you know what is working?
  • Do you know what is working?
  • Do you know what is working?
  • Do you know what is working?
  • Do you know what is working?

Email marketing Email marketing Presentation Transcript

  • Email Mail MarketingPresenter Danielle MacInniswww.macinnismarketing.com.au
  • My background IT TRAINING & HR CONSTRUCTION SERVICES CONSUMER CERTIFICATION
  • Why are you here? Hint: Have you got a burning marketing question to ask? Now is your chance!
  • Agenda:Email MarketingEmail MarketingWhat’s in it for you?Create a email listCreate great contentMetricsUse social media
  • Whats in it for you?1.Right email platform to use2. Sources for great content3. How to measure4. How to leverage social media Tip: See something you want to know more about? Jot it down on the feedback form and we will make sure we get back to you with the good oil.
  • Do you have a email list? House Lists tend to fall into 4 types: 1. Paper list (thankfully heading toward extinction) 2. Text "le 3. Excel spreadsheet 4. CRM solution Remove dead or invalid contacts Append information Get more qualified leads
  • Uploading an email list Normally as a csv file or xls file Remove dead or invalid contacts Append information Get more qualified leads
  • How to create an email listOffer on your business cardOn your websiteOn your directory listings BOOK NOW Book a dog or cat clip and receive your free conditioner valued at $15
  • What system to useEmail SystemFormhttp://www.wufoo.com http://www.jotform.com
  • What system to use Email SystemMailChimphttp://www.aweber.com.au
  • Where to put your form? Website home page Directory Listings Email footer Flyers
  • Content Management System Hint: Have you got a burning marketing question to ask? Now is your chance!
  • Website Content Management SystemWordpress Citymaxhttp://www.daniellemacinnis.com http://www.citymax.comWeebly
  • 20Measurement Tip: How do you show that you care?
  • Groom CoGrooming experts for small dogs
  • Groom CoGrooming experts for small dogs
  • What to measure?
  • 1. Permission is not optionalWhen you send unsolicited email, you hurt your brand, your campaign and your sender reputation. Don’t use“stealth” methods to collect email addresses such as pre-checked boxes on site registration forms.2. Manage your sender reputationDon’t get on an ISP’s bad side by sending too many emails too often or by generating a high number of spamcomplaints. ISPs will block your emails, shunt them to oblivion in the bulk folder and won’t bother to tell youwhat you did wrong. Here are some valuable tips for managing your sender reputation:• Honor unsubscribe requests within the ten-day window dictated by CAN-SPAM laws.• Stay off blacklists by monitoring, resolving and learning from spam complaints. If you’re delivering relevantcontent in formats that recipients want, you’ll minimize those complaints.• Use a double opt-in process and unique IP address.3. Clean and analyze mailing listsA “dirty” list – one with too many unsolicited, incorrect, out-of-date or duplicated addresses – hurts yourcampaign performance and your company’s delivery and sender reputation. “List hygiene” means cleaning outbad addresses, which reduces undeliverable emails and helps you spot problems fast. Review your list to seewho hasn’t opened or clicked for the last six months. Provide them with a compelling offer to re-engage. If thatdoesn’t work, try changing the frequency with which you contact them to test if that makes an impact in howthey engage with you.4. Be prepared for churnWhile good email marketing will keep your list engaged, the reality is that you need to continually use opt-instrategies to keep it viable. Not only should you have subscriber retention programs in place, but you’ll alsoneed acquisition programs since as many as 30% of email addresses churn each year.
  • 55. Focus on list quality over list size Growing your mailing list is important, but don’t do itat the expense of quality. You may not have a large number of names in your database, butcareful targeting will mean you have a list of high-value prospects and customers that result inhigher response rates and greater success.6. With opt-ins, establish and build trustAn opt-in is a statement of faith from your subscriber. Respect that by asking only for the mostnecessary information at registration.7. Respect recipients’ privacyRespecting the privacy of your email recipients and subscribers is a good business practice andwill also help you avoid legal and ethical problems. Include a short, simple email privacystatement within your opt-in form and link it to the full policy statement on your Website.8. Give recipients what they want and needYour subscribers expect control. If you don’t give them what they want, they’ll go elsewhere. Letthem decide the email format (text or HTML), contact frequency and content preferences, ifthey’d like to receive additional information beyond what they opted-in for.9. Design for the InboxPoor design and improper formatting frustrate users.• Be sure to test sample messages to seewhat performs.• Put your company name in the “from” line for fast recognition.• Add a “grabber” subject line – 50 characters or less.• Use teaser text and HTML colors and layout rather than an image so readers can get animmediate “preview” of your email even if images are disabled.• Put the important content – the offer, call to action, newsletter contents etc. – at the top of theemail for immediate viewing. You only have seconds to make your case, so make the most ofthem.
  • 5Best PracticesCheck your email mechanicsDon’t forget to check your email mechanics on a regular basis. Some of the best campaigns fail because simple items likeresponse links, the unsubscribe process, co-registration or images fail. It takes time, but each email execution is valuable.Don’t frustrate your subscribers or waste your money by sending out an email that doesn’t have its most basic items working.One of the best and simplest methods for making sure that the mechanics of each and every email campaign are optimized isto create and consistently utilize an email development and deployment checklist.Test for correct rendering of emails on all email clientsHTML emails – with pictures, colors and graphics – can look or function very differently when viewed in different email clients.Segment your list for better resultsProvide an admin function for each email so people can email someone directlyPersonalise for greater relevanceBe prepared for mobile devices and social mediaIntegrate your email into your complete marketing mixDeliver value consistently
  • Google Loves:Expert Content Tips Content
  • 53 Want help...? www.macinnismarketing.com.au www.daniellemacinnis.comOver 80 Small Business Marketing Apps
  • 50Don’t re-create, be resourceful!
  • 54Thank you