Strategy Of eGovernment Institution


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Based on Reinventing Government principles, this is the strategy of egovernment central institution (ASSI). An avantgarde approach to government.

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Strategy Of eGovernment Institution

  1. 1. The Strategy Daniel Gruia 1
  2. 2. Our Vision Govern as a collection Govern as a of institutions single institution 2
  3. 3. Maturity model Knowledge Level Human Capital Culture Infrastructure Processes Manual systems of Individual Personal Me OPERATE non-networked PCs Our group vs. the rest of Functional group Department Functional systems CONSOLIDATE ASSI organization the Enterprise Group Enterprise All of us Systems INTEGRATE Extended Extended enterprise Enterprise Group Our partners and us OPTIMIZE enterprise systems Dynamic network Situations matrix Adaptive groupings Adaptive systems INNOVATE Five levels of maturity as described in The Business Intelligence Competency Center: A SAS® Approach 3
  4. 4. ASSI Mission “The increase of the citizen comfort by the improvement of the public administration performances” 4
  5. 5. Generic Principles Added Value Orientation – The main reason of the usage of ASSI services is their added value. Outcome Orientation – The Agency activities should be oriented towards positive outcomes The protection of the competition mechanisms – To avoid the provision of commercial services already existent on the IT market. – The Agency scope of business is limited to the transactions in between the state and its clients or in between public institutions. 5
  6. 6. Specific Principles “Unique Acces”: central point of contact of the public institutions with the beneficiaries of their services; “Unique Provider”: central provider of back-office services for: – Common processes of several institutions (i.e. accounting, infrastructure management etc.) – Specific processes where the institution ask for support. “Data Reusability”: facilitator of data and services exchange between public institutions. 6
  7. 7. ASSI Positioning Unique provider Unique access Data reusability ASSI ASSI Alternative “e-guvernare” Clients Electronic Point of Single Contact Public Institutions Public Institutions 7
  8. 8. What means “Citizen comfort” User entry barrier reduction – Less barriers (knowledge, user effort etc.) when a central portal is used. “unique Cut of transactional costs access – Single point of authentication principle” – Low learning curve for the usage of the system 8
  9. 9. What means “Citizen comfort” Cut of user transactional cost. – User should be no longer a “postman” of the public institutions. – Shortening of the time costs used in interactions wit public administration “Data – Reduction of the “dossier errors” reusage” The increase of the number of services principle to be offered by own systems to other public institutions. – The common usage of data belonging to different public institutions. – Access of private entities to data 9 ASSI 08.02.2009 9
  10. 10. What means “increase of the public administration performances” The reduction of administration costs. – Systems re-usage. (SaaS, SOA etc) – Common support for e-government systems The increase of the transparency of the administration – The publishing of the transactions – The publishing of the public information (see SEN) “Unique The increase of the administration efficiency provider” – The measurement and reporting of public institutions principle performances (see PCU) – Common knowledge pool for public employees – Reduction of human resources risk IT risk reduction – Assurance of egovernment services continuity 10
  11. 11. How do we proceed? Unique access principle – Electronic Point of Single Contact and One Stop Shop • Front-office positioning • Back-office services opportunity • Monitoring services for public institutions performances – Public Procurement Electronic System • Added value promotion • Back-office interconnection (invoicing, procurement reporting and control etc) • Added Value Services development (analysis & reporting, delivery etc) 11
  12. 12. How do we proceed? Unique provider: – Help Desk development – Disaster recovery development – “Bridge - CA” development – “Virtual Payment Desk” development – Development of rules for compatibility with egovernment portal – Other business opportunities (IT audit, security, consultancy) – Trusted partner positioning: • For data exchange (paranoid attitude datelor = audit + security + disaster recovery center) • For services delivery (cost cuts for clients, SLAs) • Egovernment regulation (usage of GCIOG) 12
  13. 13. How do we proceed? Data reusage principle – Trusted partner • Very high security level – Third party auditing – Brand and promotion – Interoperability • Standardization 13
  14. 14. Metrics –30’’ introduction Proces Output Outcome Input Budget Productivity No of Services Economies Personnel Cost per activity Citizen Assets comfort 14
  15. 15. Metrics – Citizen Comfort - Outcome Number of Real Users For each service Number of transactions Static (value) Dynamic (increase/decrease) Income Nota: Proxy Measures High influence of the regulations 15
  16. 16. Metrics – Output Number of services provided by ASSI Static (value) – Towards public institutions Dynamic (increase/decrease) – Towards business and citizen 16
  17. 17. Metrics – Process Cost per user (users per 1000 RON) – Per CAPEX – Per OPEX Assets productivity (short term, long term) HR productivity (users per employee) 17
  18. 18. ASSI Positioning Unique provider Unique access Data reusability ASSI ASSI Alternative “e-guvernare” Clients Electronic Point of Single Contact Public Institutions Public Institutions 18