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Mastering human communication patterns
 

Mastering human communication patterns

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    Mastering human communication patterns Mastering human communication patterns Presentation Transcript

    • Mastering Human Communication Patterns Dan Hermes .NET Software Consultant Lexicon Systems
    • The Social Ceiling • It’s why projects fail • It’s the most significant threat in our field • There’s only one way to break through it
    • Communication • Dependencies • Listening • Expression
    • Dependencies • • • • What is Communication? Social Contracts Roles Responsibilities
    • Areas of Awareness • • • • Business Technical Project People
    • Roles can isolate team members ANALYST PROJECT MANAGER DEVELOPER
    • Overlapping roles can cause competition and conflict PROJECT MANAGER ANALYST DEVELOPER
    • Awareness and clarity of roles can unify a team PROJECT MANAGER ANALYST DEVELOPER
    • Common Languages • • • • • • business requirements specifications high level design high level technical terms high level project terms Agile/Scrum
    • Listening • • • • Questions Attentive Silence Active Listening Empathy
    • Listening - Blocks • Inattentive Silence • Negative Emotion • No Common Language
    • Expression • • • • Brevity Expressing Needs Tact Right to Speak
    • Expression - Blocks • Low self-esteem • Social Context
    • Communication • Dependencies • Listening • Expression
    • Communication • Yours and Mine • Awareness
    • Resolving a Miscommunication • The Understanding • The Concession • The Steamroll
    • Resolving a Miscommunication • The Understanding • The Concession • The Steamroll
    • Communication • Dependencies • Listening • Expression
    • from the book How to Interact with People: Human Communication in the Software Industry Dan Hermes .NET Software Consultant Lexicon Systems Blog: www.itshopkeeping.com Twitter: @lexiconsystems Website: www.lexiconsystemsinc.com Phone: (781)526-0738 Email: dan@lexiconsystemsinc.com