Trends & Developments in e-Business (Hannes Selhofer, Empirica)

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Trends & Developments in e-Business

Presentation from Hannes Selhofer, Empirica, given on the 4th CEN Conference on e-invoicing from 18 June 2009 in Brussel.

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Trends & Developments in e-Business (Hannes Selhofer, Empirica)

  1. 1. e-Business Trends Bridging the gap from 'simple' to advanced data exchanges Hannes Selhofer empirica GmbH, Bonn CEN Industry Conference on Electronic Invoices, 18 June 2009, Brussels CEN eInvoicing Conference, 18/06/2009 H. Selhofer, empirica GmbH 1
  2. 2. The eMaturity Ladder Digital Steps / divide value Transformed eBusiness eCommerce Website e-Mail Extent of organisational change ("sophistication") CEN eInvoicing Conference, 18/06/2009 H. Selhofer, empirica GmbH 2
  3. 3. Share of business processes conducted electronically "In summary, which of the following best describes the relevance of e-business for your company: Would you say that most of your business processes are (e-Business telephone conducted as e-business, surveys among a good deal of them, some, IT decision makers - 2007, 2009) or none?" CEN eInvoicing Conference, 18/06/2009 H. Selhofer, empirica GmbH 3
  4. 4. Share of business processes conducted electronically Chemical, rubber and Glass, ceramics and plastics industry (2007) cement industry (2009) "most" "none" 26 8% 15 "a good 31 20 deal" % % % % 46 53 "some" % % (Self perception by companies, e-Business Surveys 2007/09) CEN eInvoicing Conference, 18/06/2009 H. Selhofer, empirica GmbH 4
  5. 5. Adoption of eInvoicing Chemical, rubber and plastics industry (2007): Companies sending electronic invoices CEN eInvoicing Conference, 18/06/2009 H. Selhofer, empirica GmbH 5
  6. 6. Adoption of eInvoicing Chemical, rubber and plastics industry (2007): Companies receiving electronic invoices CEN eInvoicing Conference, 18/06/2009 H. Selhofer, empirica GmbH 6
  7. 7. Methods used for e-Invoicing Glass, ceramics and cement industry (2009): (% of companies using e-invoicing) 100 80 60 40 88 72 58 47 20 32 42 14 25 0 28 28 27 0 as PDF (with e- via EDI from ERP-to- as online signature) ERP invoices Small (10-49) Medium (50-249) Large (250+) CEN eInvoicing Conference, 18/06/2009 H. Selhofer, empirica GmbH 7
  8. 8. General e-business trends Improved quality of companies' ICT infrastructure Externally: focus of activity is shifting from accomplishing transactions ("e-commerce") to providing services Main internal benefits: improved processes Better information management Improved transparency of processes Outsourcing & e-intermediaries ICT and innovation inseparably linked CEN eInvoicing Conference, 18/06/2009 H. Selhofer, empirica GmbH 8
  9. 9. ICT as a major enabler of process innovation Example: Glass, ceramics and cement industry (2009) % of companies having introduced new processes in 2008/9 "The new processes are supported by ICT" (fully / partly) "The new processes are supported by ICT" (applies fully) CEN eInvoicing Conference, 18/06/2009 H. Selhofer, empirica GmbH 9
  10. 10. Basic ICT infrastructure – a commodity small firms medium firms large firms CEN eInvoicing Conference, 18/06/2009 H. Selhofer, empirica GmbH 10
  11. 11. Advanced e-Business processes – the digital divide medium small large CEN eInvoicing Conference, 18/06/2009 H. Selhofer, empirica GmbH 11
  12. 12. Key action lines to bridge the digital divide For EU innovation & economic policy Stakeholder coordination Reduce uncertainty and risk - continuous improvement of legal framework (European dimension) For industry associations & businesses Strategic approach to e-business Take a critical look at value chain & business processes – what could be improved? ("Kaizen"!) Focus on customers – what matters for them? Other issues Promote wider use of e-standards CEN eInvoicing Conference, 18/06/2009 H. Selhofer, empirica GmbH 12
  13. 13. Summary Digital divide between 'simple' and advanced e-business activity Good progress in ICT adoption, but: Technology (hardware & software) in itself is not the key parameter; business processes matter Advanced e-business is typically closely linked with process innovation in the company ... and thus the basis for product innovation Accelerating advanced e-business capabilities as a means to strengthen Europe's competitiveness CEN eInvoicing Conference, 18/06/2009 H. Selhofer, empirica GmbH 13
  14. 14. "Process need" as a key driver of innovation " 'Opportunity is the source of innovation' ..., 'Necessity is the mother of innovation.' " Peter F. Drucker (1909 – 2005), in: "Innovation and Entrepreneurship" CEN eInvoicing Conference, 18/06/2009 H. Selhofer, empirica GmbH 14
  15. 15. More information www.ebusiness-watch.org info@ebusiness-watch.org entr.innov.ict.ebiz@ec.europa.eu A research project led by All sector studies of 2008 available at www.empirica.com http://www.ebusiness-watch.org/ hannes.selhofer@empirica.com resources/by_sector.htm CEN eInvoicing Conference, 18/06/2009 H. Selhofer, empirica GmbH 15

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