<ul><li>GETTING TO KNOW SOC </li></ul>
Our Service Operations Centre (SOC) in Subang Hi-Tech is the first centralised operation center   in Malaysia, utilising t...
<ul><ul><li>Network Fault and Performance Degradation  Management:  </li></ul></ul><ul><ul><ul><ul><li>Real time network s...
SOC Team Some of our SOC Managers From Left to Right: Sara (NM), Barath (NM), Zul (SOC Manager),  Suhailee (NM), Faizan (N...
Network Fault Management Network Fault  Handling SOC Task  Customer Fault Handling
Fault & Performance Degradation Handling Network Performance Tools <ul><li>Network Trending </li></ul><ul><li>Network Alar...
Network Customer Fault  Handling Process Customer Fault Report Network Performance Customer Service Network Technical Supp...
SOC View
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Getting To Know SOC

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Transcript of "Getting To Know SOC"

  1. 1. <ul><li>GETTING TO KNOW SOC </li></ul>
  2. 2. Our Service Operations Centre (SOC) in Subang Hi-Tech is the first centralised operation center in Malaysia, utilising the latest Telecommunication Management Network (TMN) architecture. Network Management Centre
  3. 3. <ul><ul><li>Network Fault and Performance Degradation Management: </li></ul></ul><ul><ul><ul><ul><li>Real time network status </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Immediate identification of network fault </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Minimum fault diagnostic period </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Minimum restoration time </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Constant analysis on network trends </li></ul></ul></ul></ul><ul><ul><li>ii. Crisis Management and Disaster Recovery Control </li></ul></ul><ul><ul><li>iii. National related event management – Warroom </li></ul></ul>The SOC is presently headed by Suraj Narayanan and consists of four crews for a total of 49 team members . It operates 24x7 and has effective operating processes such as: Network Management Centre
  4. 4. SOC Team Some of our SOC Managers From Left to Right: Sara (NM), Barath (NM), Zul (SOC Manager), Suhailee (NM), Faizan (NM), Raja Asri (NM) Some of our SOC Front liners
  5. 5. Network Fault Management Network Fault Handling SOC Task Customer Fault Handling
  6. 6. Fault & Performance Degradation Handling Network Performance Tools <ul><li>Network Trending </li></ul><ul><li>Network Alarms </li></ul><ul><li>Reconfiguration & Rectification Request </li></ul>Service Operations Centre (SOC) Service Configuration Management <ul><li>Docket </li></ul>Element Manager/NMS Network DETECT DIAGNOSE ESCALATE Field Operations
  7. 7. Network Customer Fault Handling Process Customer Fault Report Network Performance Customer Service Network Technical Support Field Operations Customer Fault Handling Service Operation Centre (SOC)
  8. 8. SOC View

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