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Complaints
1. Complaints before the changes
Formal
complaint
Organisations
complaints
procedure
Not satisfied
Council
Tenants
Housing
Association
Tenants
2. Complaints after the Localism Act 2011
introduced April 2013
Formal
Complaint
Organisations
complaints
procedure
Not satisfied
Designated persons:
•Councillor
•MP
•Recognised tenants panel
One
Ombudsman
service
Complainant