Green Healthcare Presentation - Presentation Transcript
Green Heathcare & Patient Safety: Marketing Healthy Hospitals Mark Shelley, Lexington Medical Center Dan Dunlop, Jennings
Green Marketing
It’s everywhere
Why is it so prevalent today?
Has everyone suddenly become sensitive to the environment?
Should hospitals be participating?
Why Talk About Green Marketing?
It’s more prevalent to healthcare than you may know
We’ll introduce a broader definition of what it means to be green in healthcare, and new ways to talk about it
It represents an opportunity for you to connect with your brand constituents on a ‘values’ level
You are doing good work and should get credit for it
Green Movement Data
Even during a strong recession:
55% of Americans worry they will not be able to maintain their standard of living (Gallup data)
29% said their personal finances were hurt a great deal
Another 37% said they were hurt a moderate amount
Yet, 49% still said that they would choose saving the environment over economic growth (In 2000, 70% chose the environment over the economy.)
Financial crisis weakens the commitment to the environment. But it is still there. People would like to help if they are able . Hence green marketing programs.
It feels good to be green! And companies make it easy for us to be green without feeling any pain.
Common “green” messaging in hotels
Green taxis
Green advertising and transportation
Green colleges
Green paper
Green awards
Green Conferences
Household products
Planet Green on television
Green cleaning
Green home design
“ Green” children’s menus in restaurants Green Messaging for Kids
Green Messaging for Kids
Green Messaging for Kids Green book marks from Scholastic
Green Messaging for Kids TFK - Time Magazine for Kids . Climate change issue
Why All This Green Marketing?
Echo Branding!
A form of consumer engagement
Consumers align their personal values with those of other organizations/brands
Builds a bond stronger than mere product or brand loyalty
The fusion of self and brand; plays on our need for meaning and belonging; gives a deeper rationale for brand loyalty
Our brand affiliations then help us with our own self-image and self-branding
Why All This Green Marketing?
Popular with Banks right now!
Why All This Green Marketing?
Popular with Banks right now!
Beware of Greenwashing and Inconsistencies
Greenwashing : “Greenwashing is the unjustified appropriation of environmental virtue by a company, an industry, a government, a politician or even a non-government organization to create a pro-environmental image, sell a product or a policy, or to try and rehabilitate their standing with the public and decision makers.”
www.greenwashing.net
www.stopgreenwashing.org
Greenwashing?
The Green Checking Account
Are You Ready to Answer the Hard Questions?
One example:
Question: How does your hospital handle, store and dispose of radioactive waste?
If you’re going to market your green practices, you need to be prepared to speak to practices that may appear to be contradictory
Why Should Hospitals Focus on Being Green?
Hospitals rank second in the United States in electricity use
Generate hazardous and non-hazardous waste, air emissions, and wastewater that can, if not properly managed, significantly contribute to air, soil and water pollution
But there’s more…
Green Movement is Different In Healthcare
Not just about being earth-friendly
Creating healthy environments for patients, family and employees
The healthy hospital movement
Healthy Hospitals
Healthy Hospitals
Healthy Hospitals
Creating Healthy Environments for Patients, Family and Staff
We can no longer tolerate hospital-acquired conditions such as infections and falls
Injuries to staff
Subjecting patients to noisy, confusing environments that increase stress and anxiety
We need to embrace the clear connection between well designed healing environments and improved healthcare safety and quality for patients, family and staff, and the associated cost savings
The Healthy Hospital Movement
Smoke Free Hospitals
Providing a healthy environment for patients, staff and visitors
Part of a comprehensive employee wellness program
Why go smoke free?
Indoor air pollution is one of the top five environmental risks to public health (includes smoke and VOCs)
Smoke-free workplaces are the #1 reason adults successfully quit smoking
The Health Consequences of Involuntary Exposure to Tobacco Smoke: A Report of the Surgeon General, June 27, 2006 ( http://www.surgeongeneral.gov/library/secondhandsmoke/report/)
Most preventable diseases result from poor nutrition, physical inactivity or tobacco use
Should include smoking cessation counseling program
Recycling Programs
The nation’s hospitals generate approximately 6,600 tons of waste per day
As much as 80 to 85% of a healthcare facility’s waste is non-hazardous solid waste—such as paper, cardboard, food waste, metal, glass, and plastics
A hospital’s waste disposal cost ranged from $44 to $68 per ton, according to the Joint Commission
Goal: Reduce waste disposal at healthcare sites
Become better environmental stewards
Involve staff
Resource: Practice Green Health Waste Reduction Guide
Recycling Programs
Some simple steps:
Require vendors to reduce packaging or use durable packaging
Switch to reusable coffee mugs in break rooms
Use rechargeable batteries
Mandate the use of double sided copies
Green Buildings/Design
“ A growing body of research shows that the physical design of health care settings unintentionally contributes to negative outcomes. On the other hand, thoughtful evidence-based facility design can help bring the patient, staff and families into the center of the health care experience, increase patient safety and enhance the overall quality of care provided.”
( Evidence for Innovation , NACHRI and The Center for Health Design)
Healthy Building Design
According to scientific literature, there is empirical evidence linking the physical environment with patient, family and staff outcomes:
Improved patient safety
Improved clinical outcomes
Improved psychosocial outcomes
Increase patient satisfaction
Increased staff effectiveness in providing care
Increased staff satisfaction
Improvements in staff health
Healthy Building Design
Single patient rooms
Adequate space for families to spend the night
Access to natural areas - indoor and outdoor gardens
Ample natural light
Artwork on walls and other positive distraction tools (TV, music, etc.)
Noise reduction wherever possible
Reduction of high light levels
Access to handwashing stations/dispensers
Use of music therapy
Healthy Building Design
Patient and family control of environmental settings
Effective way finding systems
Sound absorbing ceiling tiles
Use of booms and ceiling lifts in patient rooms
Circadian lighting with light levels changing throughout the day
Supplies closer to patients
HEPA filtration
Other Sustainable Practices
Use of organic sheets - It has been estimated that a 300 bed hospital using organic cotton linen equals a reduction of pesticide use by 100,000 lbs. per year (Smyrna Organic Products)
In California, five of the top nine pesticides used on cotton are cancer-causing chemicals (cyanazine, dicofol, naled, propargite and trifluralin).
The EPA considers 7 of the top 15 pesticides used on cotton as "likely" or "known" human carcinogens.
Healthy Food Programs
At North Carolina’s Duke University Health System and Duke University, a linear relationship was shown between increasing BMI and workers’ compensation claims rates, workdays lost, and costs per claim
Lifetime obesity-related medical costs increase as body mass index (BMI) increases
Morbidly obese adults had estimated per capita health expenditures 81% greater than normal-weight adults in 2000
Employees who are obese have higher health care costs, more injuries, and use more sick days than employees who are not obese across multiple industries
Workplace interventions targeting even modest weight loss may be financially beneficial, as absenteeism costs are higher among obese workers compared to non-obese workers
Worksite health promotion and disease management programs can yield positive clinical and cost outcomes, including a decrease in health plan costs, sick leave, and workers’ compensation and disability costs
Comprehensive worksite health promotion programs have been shown to yield a positive return on investment. This investment in human capital is less costly than medical treatment, and is associated with a slower rate of growth in healthcare costs for program participants versus nonparticipants
Incorporating locally and sustainably produced foods into hospital food service
Holding a weekly farmers market on hospital grounds
Buying fair trade products
Integrating more fresh foods and vegetables into the menu
Using more whole grains
Switching to dairies that have eliminated the use of the hormone rBGH
Buying antibiotic-free beef and poultry
Switching to reusable and biobased food service ware
Healthy vending machine options
Recycling fryer oil to be turned into biodiesel
“ It is an opportunity, commonly missed, to clearly state why new facilities or renovation projects are important to clinical outcomes, more effective work environments, and a reflection of the organization’s values. A communication plan that truly integrates the key message of facility design and cultural transformation can paint a unique picture of the significant investment and the rationale behind it.”
Culture Change and Facility Design: A Model for Joint Optimization ,
White Paper, The Center for Health Design
The Opportunity: Communicating About Your Healthy Hospital
Lexington Medical Center
West Columbia, South Carolina
384-bed metropolitan medical complex
Comprehensive, county-wide healthcare network
Nearly 5,000 employees
Affiliated physician practices, community medical centers, extended care facility
NRC Consumer Choice Award winner
Press Ganey Summit Award winner
Lexington Medical Center
A leader in sustainability practices
Recognized for industry-leading recycling practices by the Business Recycling Assistance Program of the S.C. Department of Health & Environmental Control
The first hospital to become a member in the South Carolina Environmental Excellence Program (SCEEP), a voluntary program that promotes environmental leadership
2007 SC Governor’s Council on Physical Fitness Worksite Award: Lexington Medical Center’s Health Directions Program
2008 Spare the Air Award - S.C. Dept. of Health & Environmental Control
2007 Medical Fitness Facility Award Winner
2007 Greenstar Grand Award Winner for hospital landscaping
Being Green at LMC
What being green means to us:
Healthier environment for patients and families
Healthier environment for employees
Shared values with employees; communicated to employees
Commitment to our community; being a responsible corporate citizen
Reinforce our image as a leader
Fiscally smart
Green Campaign Objectives
Communicate clearly with internal and external audiences
Communicate breadth of campaign
Patient safety focus
Green / LEED certified building
Recycling program
Healthy food program
Tobacco-free campus
Sustainable practices
How We’ve Marketed LMC’s Healthy Hospital Initiative
Internal communication:
Signage
Newsletter articles
Banners & posters
LMC’s Facebook Group
LMC Blog
External communication:
Advertising
Story pitches to media
Press releases
Patient and family communication
LMC Facebook Group & Wordpress Blog
Marketing a Healthy Hospital Environment
It began with our patient safety ad campaign
Healthy hospital initiatives often support patient safety via elements such as:
Staff health and satisfaction
Healthy patient room design
Patient Safety 24/7
Patient Safety 24/7
Patient Safety 24/7
LMC’s Sustainability Practices
Water conservation
Waterless urinals - one waterless urinal saves 40,000 gallons of water each year
New walk-in coolers that re-circulate water saving more than 3 million gallons per year
Electric vehicles
Recycling program
Tobacco-free campus
Employee health and wellness
Communicating the Healthy Hospital Message
Communicating the Healthy Hospital Message
Communicating the Healthy Hospital Message
LMC’s Great Weight Challenge
Number one risk factor facing our employees is excess body weight
8-week challenge
LMC’s Healthy Food Program
Nutrition Services launched the Better Choices campaign
Healthy menu options available in each café
A green apple designates a healthy menu choice
Healthy choices are either low fat, have zero grams of trans fats, or are a fruit or vegetable
Marketing includes floor banners, table tents, posters and newsletter articles
Marketing Better Choices LMC Story in HealthLeaders
Marketing Better Choices LMC Blog on Wordpress
Marketing Better Choices LMC Facebook Group
LMC’s Green MOB
LMC’s Green MOB
More than 75% of the waste generated from the project was recycled
Materials used contained at least 25% recycled products
Products such as paint, carpets and sealants were selected to minimize harmful chemicals (VOCs) emitted
Heat island effect avoided with white roof and two level parking garage
LMC’s Green MOB
Lighting turned on and off by motion sensors
Drip irrigation systems uses 50% less water
Water conservation plumbing includes shower heads, faucets and urinals
Bicycle storage racks and showers encourage staff to ride bikes to work and exercise on breaks
Janitor closets have exhaust fans so that harmful chemicals are not recirculated throughout the building
LMC’s Green MOB
Stormwater runoff was reduced by using an existing retention pond to capture runoff from the new building.
A shuttle system operated by the Medical Center also encourages use of public transportation.
A 30% savings in energy usage was accomplished by using energy-efficient white roofing, improved building insulation, and energy-efficient windows.
Air conditioning equipment was selected to use refrigerants (R-134a, a hydrofluorocarbon) that are less damaging to the earth’s ozone layer.
Green MOB Marketing
Green MOB Marketing
Green MOB Marketing
Green MOB Marketing
Green MOB Marketing
Green MOB Marketing Utopia Insert
Green MOB Marketing Premier Health Alliance
Summary
If you’re going this route, you need to live it everyday
Integrated with your overall brand messaging
Share with all audiences; start with your internal audience - they are your ambassadors
This is about more than being green:
This is about creating a healthy environment for patients, family and employees
Green Healthcare Resources
Green Healthcare Resources
Green Guide for Health Care - www.gghc.org
Free download of extensive guide
Promoting the health of patients, visitors, employees, community members, and the global community
Offers regular training for sustainability professionals in healthcare
Green Healthcare Resources
www.sustainablehospitals.org
Provides support to the healthcare industry in the selection of products and work practices that reduce occupational and environmental hazards and maintain quality patient care while controlling costs.
Green Healthcare Resources
Evidence For Innovation: Transforming Children’s Health through the Physical Environment. (NACHRI & The Center for Health Design)
Available for download at www.childrenshospital.net
Green Healthcare Resources
The Health Care Improvement Foundation - Green Hospital Pilot
20 pilot hospitals completed an assessment of environmental practices; then participated in initiative
www.hcifonline.org
Green Healthcare Resources
The Center for Health Design - www.healthdesign.org
Green Healthcare Resources
USGBC
US Green Building Council
www.usgbc.org
LEED® (Leadership in Energy and Environmental Design) Green Building Rating System
Very helpful and willing to work with the media
Green Healthcare Resources
Health Care without Harm
www.hcwh.org
Global coalition of 473 organizations in more than 50 countries working to protect health by reducing pollution in the health care sector
Green Healthcare Resources
“ Healthy Food, Healthy Hospitals, Healthy Communities ” - Institute for Agriculture and Trade Policy, Food and Health Program, 2005
Available for download from www.noharm.org/us/food/resources#other
Green Healthcare Resources
Healthy Building Network
Helpful list of resources, educational and training resources
www.healthybuilding.net
Green Healthcare Resources
NCPP - North Carolina Prevention Partners
www.ncpreventionpartners.org
Resource for smoking cessation and hospital nutrition programs
Case studies and fact sheets
Links to additional resources
Green Healthcare Resources
Practice Green Health
Membership and networking organization for institutions that have made a commitment to sustainable, eco-friendly practices
Environmental Excellence Awards
Training for sustainability professionals
Hospitals for a Healthy Environment (H2E)
www.practicegreenhealth.org
Green Healthcare Resources
CleanMed - Conferences for greening healthcare
www.cleanmed.org
CleanMed 2009, Chicago, IL, May 18-20
Green Healthcare Resources
PR News Online - “ Going Green: Outstanding Green Business Practices”
www.prnewsonline.com
Green Healthcare Resources
www.TheDailyGreen.com - If you click on the news tab, you are given a form for submitting your green news to their news editor.
www.emPivot.com - The ‘green’ YouTube.
Http://green.newsladder.net - A resource for posting green news. Just sign up and then click on the button that says “Post a Story.”
www.Keetsa.com/blog - An eco-friendly and green blog search engine. You can post green news on this site.
Green Healthcare Resources
www.GreenAtWorkToday.com - A sustainability news portal where you can post links to your green news.
http://Greenhackz.com - A green blog where you can submit news stories.
www.EcoFirms.org - A directory of green manufacturers and retailers.
www.GreenMaven.com/directory - A green directory where you can list your website.
www.BestGreenBlogs.com - Directory of green blogs.
Green Healthcare Resources
FTC’s “ Guides for the Use of Environmental Marketing Claims ”
Gives guidelines that define false claims and greenwashing
This is a presentation from the 2009 Customer Based more
This is a presentation from the 2009 Customer Based Marketing Strategies Conference by Dan Dunlop and Mark Shelley. Dan is president of Jennings, a healthcare marketing firm based in Chapel Hill, NC. To visit Dan's blog go to http://thehealthcaremarketer.wordpress.com. less
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