marc mcneill

agile airline bank banking customer customers design development experience framework it journey kiosk lean marketing personas process requirements roi self software strategy web web2.0 webdesign website View all

2.0 agile airline airport application bank banking business check-in customer customer experience design customers design development efficiency experience flight flying framework interaction it journey kiosk lean marketing personas phone process productivity qcon requirements roi self service software strategy thoughtworks touchpoints travel ucd usability users uxd vision web web2.0 webdesign website workshop less