marc mcneill

2.0 agile application bank banking customer customer experience design efficiency experience flight flying framework interaction it phone productivity qcon requirements strategy touchpoints users vision web web2.0 webdesign workshop View all

2.0 agile airline airport application bank banking business check-in customer customer experience design customers design development efficiency experience flight flying framework interaction it journey kiosk lean marketing personas phone process productivity qcon requirements roi self service software strategy thoughtworks touchpoints travel ucd usability users uxd vision web web2.0 webdesign website workshop less