Hybrid Cloud World Demands More Infrastructure Standardization for Global Service Provider Steria


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Transcript of a sponsored BriefingsDirect on planning and preparing for a journey to the cloud.

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Hybrid Cloud World Demands More Infrastructure Standardization for Global Service Provider Steria

  1. 1. Hybrid Cloud World Demands More Infrastructure Standardization for Global Service Provider Steria Transcript of a sponsored BriefingsDirect on planning and preparing for a journey to the cloud. Listen to the podcast. Find it on iTunes. Sponsor: HP Dana Gardner: Hello, and welcome to the next edition of the HP Discover Podcast Series. I’m Dana Gardner, Principal Analyst at Interarbor Solutions, your host and moderator for this ongoing sponsored discussion on IT innovation and how it’s making an impact on people’s lives. Once again, we’re focusing on how companies are adapting to the new style of IT to improve IT performance and deliver better user experiences, and business results. This time, we’re coming to you directly from the HP Discover 2013 Conference in Barcelona. Gardner We’re here the week of December 9 to learn directly from IT and business leaders alike how big data, mobile, and cloud, along with converged infrastructure are all supporting their goals. Our next innovation case study interview highlights how European IT services provider Steria is exploring cloud standards and the use of cloud across hybrid models. We welcome on this subject Eric Fradet the Industrialization Director at Steria in Paris. Welcome Eric. Eric Fradet: Thank you, I’m glad to be here. Gardner: For those of our audience who may not be overly aware of Steria, tell us a little bit about what you do, where you do it, and how your business is doing? Fradet: Steria is a 40-year old service provider company, mainly based in Europe with a huge location in India and also Singapore. We provide all types of services related to service provider, starting from infrastructure management to application management. We help to develop and deploy new services for all those customers. Gardner: There’s a lot of interest in cloud these days, with lots of interest in trying to decide to what degree you should have a cloud infrastructure implementation on-premises, with some sort of a hosting provider, or perhaps Fradet going fully to a service-delivery model vis-à-vis a software-as-a-service (SaaS) or cloud provider. How are your activities at Steria helping you better deliver this choice to your customers? Fradet: That change may be quicker than expected. So we must be in a position to manage the services wherever as they’re from. The old model of saying that we’re an outsourcer or on-
  2. 2. premises service provider is dead. Today, we’re in a hybrid world and we must manage that type of world. That must be done in collaboration with partners, and we share the same target, the same ambition, and the same vision. Gardner: Today, we’re also seeing quite a bit of discussion about which platforms, which standards, and which type of cloud infrastructure model to follow. For your customers or prospects, how do you go to them now, when we’re still in a period of indecision? What are your recommendations? What do you think should happen in terms of the standardization of a cloud model. Benefit, not a pain Fradet: Roughly, I assume at first that the cloud must not be seen as disruptive by our customer. Cloud is here to accompany your transformation. It must be a benefit for them and not a pain. A private solution should be the best as a starting point for some customers. The full public solution should be a target. We’re here to manage their journey and to define with the customer what is the best solution for the best need. Gardner: And in order for that transition from private to public or multiple public or sourcedinfrastructure support, a degree of standardization is required. Otherwise, it's not possible. Do you have a preferred approach to standardization? Are you working closely with HP? How do you think you will allow for a smooth transition across a hybrid spectrum? Fradet: The choice of HP as a partner was based on two main criteria. First of all, the quality of the solution, obviously, but there are multiple good solutions on the market. The second one is the capacity with HP to have a smooth transition, and that means getting the industrialization benefits and the economic benefits while also being  open and interconnected with existing information systems. That's why the future model is quite simple. Our work is to know we have on-premises and physical remaining infrastructure. We will have some private-cloud solutions and multiple public clouds, as you mentioned. The challenge is to have the right level of governance and to be in a position to move the workload and adjust the workloads with the needs. Gardner: Of course, once you've been able to implement across a spectrum of hosting possibilities, then there is the task of managing that over time, not just putting it there, but being able to govern and have control. Is there anything about the HP portfolio, or what you’re doing in particular, that you think is important, as we try to move beyond strictly implementation, but into going operations? Fradet: With HP, we have a layer approach which is quite simple. First of all, if you want to manage, you must control, as you mentioned. We continue to invest deeply in ITSM because
  3. 3. ITSM is service management. In addition, we have some more innovative solutions based on the last version of  Cloud Services Automation (CSA). Control, automate, and report remain as key whatever the cloud or non-cloud infrastructure. Gardner: Of course, another big topic these days is big data. I would think that a part of the management capability would be the ability to track all the data from all the systems, regardless of where they’re physically hosted. Do you have a preference or have you embarked on a bigdata platform that would allow you to manage and monitor regardless of the volume, and the location? Fradet: Yes, we have some very interesting initiatives with HP around HAVEn, which is obviously one of the most mature big-data platforms. The challenge for us is to transform a technologically wonderful solution into a business solution. We’re working with our business units to define use cases that are totally tailored and adjusted for the business, but big data is one of our big challenges. Traditional approach Gardner: Have you been using a more traditional data-warehouse approach, or are you not yet architecting the capability. Are you still in a proof-of-concept stage? Fradet: Unfortunately, we have hundreds of data-warehouse solutions, which are customerdedicated, starting from very old-fashioned level to operational key performance indicators (KPI) to advanced business intelligence (BI). The challenge now is really to design for what will be top requirements for the data warehouse, and you know that there is a mix of needs in terms of data warehouses. Some are pure operational KPIs, some are analytics, and some are really big data needs. To design the right solution for the customer remains a challenge. But, we’re very confident that with HAVEn, sometime next year, we will have the right solution for those issues. Gardner: All right. Lastly, Eric, the movement towards cloud models for a lot of organizations is still in the planning. They are mindful of the vision, but they have also housecleaning to do internally. Do you have any suggestions as to how to properly modernize, or move towards a certain architecture that would then give them a better approach to cloud and set them up for  less risk and less disruption? What are some observations that you have had for how to prepare for moving towards a cloud model? Fradet: As with any transformation program, the cloud’s eligibility program remains the key. That means we have to define the policy with the customer. What is their expectation -- time to market, cost saving, to be more efficient in terms of management? Clouds can offer many combinations or many benefits, but you have to define as a first step your preferred benefits. Then, when the methodology is clearly defined, the journey to the cloud is not
  4. 4. very different than any other program. It must not be seen as disruptive, keeping in mind that you do it for benefits and not only for technical reasons or whatever. So don't jump to the cloud without having strong resources below the cloud. Gardner: Excellent, very good. Please join me in thanking our guest. We've been discussing transition to cloud with Eric Fradet, the Industrialization Director at Steria in Paris. Steria is a large and leading European IT services provider. Thank you. Fradet: Thank you. Gardner: And also thank you to our audience as well for joining us for this special new style of IT discussion coming to you directly from the HP Discover 2013 Conference in Barcelona. I’m Dana Gardner, Principal Analyst at Interarbor Solutions, your host for this ongoing series of HP sponsored discussions. Thanks again for joining, and come back next time. Listen to the podcast. Find it on iTunes. Sponsor: HP Transcript of a sponsored BriefingsDirect on planning and preparing for a journey to the cloud. Copyright Interarbor Solutions, LLC, 2005-2014. All rights reserved. You may also be interested in: • • • • • • • • • • Network virtualization eases developer and operations snafus in the mobile and cloud era Siemens Brazil blazes a best practices path to deliver work flow applications on mobile devices Service virtualization solves bottlenecks amid complex billing process for German telco Nimble Storage Leverages Big Data and Cloud to Produce Data Performance Optimization on the Fly Inside story on how HP implemented the TippingPoint intrusion prevention system across its own security infrastructure In remaking itself, HP delivers the IT means for struggling enterprises to remake themselves MZI Healthcare Identifies Big Data Patient Productivity Gems Using HP Vertica Thought Leader Interview: HP's Global CISO Brett Wahlin on the future of Security and Risk Panel explains how CSC creates a tough cybersecurity posture against global threats Risk and complexity: Businesses need to get a grip