Transcript of "Healthcare Providers Turn to New Data Analytics Platforms and Services to Gain Insight and Awareness for Improved Patient Outcomes"
Healthcare Providers Turn to New Data Analytics Platforms
and Services to Gain Insight and Awareness for Improved
Transcript of a BrieﬁngsDirect on the need to tap the potential of big data to improve healthcare
delivery and how the technology to do that is currently lagging.
Listen to the podcast. Find it on iTunes. Sponsor: HP
Dana Gardner: Hello, and welcome to the next edition of the HP Discover Performance
Podcast Series. I'm Dana Gardner, Principal Analyst at Interarbor Solutions, your host and
moderator for this ongoing discussion of IT innovation and how it's making an
impact on people’s lives.
Once again, we’re focusing on how IT leaders are improving their services to
deliver better experiences and payoffs for businesses and end users alike. I’m
now joined by our co-host for this sponsored series, Chief Software Evangelist at
HP, Paul Muller. Welcome Paul, how are you today?
Paul Muller: Fighting ﬁt, and healthy Dana, yourself?
Gardner: Glad to hear it. I’m doing very well, thanks. Well we’re going to examine the impact
that big-data technologies and solutions are having on the highly dynamic healthcare industry
today, Paul. We’ll explore how analytics platforms and new healthcare-speciﬁc solutions together
are offering far greater insight and intelligence into how healthcare providers are managing
patient care, cost, and outcomes.
And we’re going to hear ﬁrsthand of how these new offerings, announced at the recent HP
Discover Conference in Barcelona, are designed speciﬁcally to give hospitals and care providers
new data-driven advantages as they seek to transform their organizations.
With that, please join me in welcoming our guest. We’re here with Patrick Kelly, Senior Practice
Manager at the Avnet Services Healthcare Practice. Welcome, Patrick.
Patrick Kelly: Thank you, Dana. It's great to be with both you and Paul today.
Gardner: Paul, let me start with you. Just to put this into some perspective, as you travel the
globe, as I know you do, how closely are you seeing an intersection between big data and the
need for analytics and healthcare in general. Is this a US-speciﬁc drive or is this something that’s
sweeping many markets as well?
Muller: It's undoubtedly a global trend, Dana. One statistic that sticks in my mind is that in 2012
what was estimated was approximately 500 petabytes of digital healthcare data across the globe.
That’s expected to reach 25,000 petabytes by the year 2020. So, that’s a 50-times increase in the
amount of digital healthcare data that we expect to be retaining.
The reasons for that is simply that having better data helps us drive better
healthcare outcomes. And we can do it in a number of different ways. We move
to what we call most evidence-based medicines, rather than subjecting people to
a battery of tests, or following a script, if you like.
The test or the activities that are undertaken with each individual are more
clearly tailored, based on the symptoms that they’re presenting with, and data
helps us make some of those decisions.
Basic medical research
The other element of it is that we’re now starting to bring in more people and engage more
people in basic medical research. For example, in the US, the Veterans Administration has a
voluntary program that’s using blood sample and health information from various military
veterans. Over 150,000 have enrolled to help give us a better understanding of healthcare.
We’ve had similar programs in Iceland and other countries where we were using long-term
healthcare and statistical data from the population to help us spot and address
healthcare challenges before they become real problems.
The other, of course, is how we better manage healthcare data. A lot of our
listeners, I’m sure, live in countries where electronic healthcare records are a
hot topic. Either there is a project under way or you may already have them, but
that whole process of establishing them and making sure that those records are
interchangeable is absolutely critical.
Then, of course, we have the opportunity of utilizing publicly available data. We’ve all heard of
Google being utilized to identify the outbreaks of ﬂu in various countries based on the frequency
of which people search for ﬂu symptoms.
So, there’s deﬁnitely a huge number of opportunities coming from data. The challenge that we’ll
ﬁnd so frequently is that when we talk about big data, it's critical not just to talk about the size of
the data we collect, but the variety of data. You’ve got things like structured electronic healthcare
records. You have unstructured clinical notes. If you’ve ever seen a doctor’s scribble, you know
what I’m talking about.
You have medical imaging data, genetic data, and epidemiological data. There’s a huge array of
data that you need to bring together, in addition to just thinking what is the size of it. Of course,
overarching all of these are the regulatory and privacy issues that we have to deal with. It's a rich
and fascinating topic.
Gardner: Patrick Kelly, tell us a little bit about what you see as the driving need technically to
start to get a handle on this vast ocean of data and the huge potential for making good use of it?
Kelly: All the points Paul brought up were spot on. It really is a problem of how to deal with
such a deluge of data. Also, there’s a great change that’s being undertaken because of the
Affordable Care Act (ACA) legislation and that’s impacting not only the business model, but
also the need to switch to an electronic medical record.
From an electronic health record (EHR) perspective to date, IT is focused on capturing that
data. They take and then transpose what’s on a medical record into an electronic format.
Unfortunately, where we’ve fallen short in helping the business is taking that data that’s captured
and making it useful and meaningful in analytics and helping the business to gain visibility and
be able to pivot and change as the need to change the business model is being brought to bear on
Gardner: For those of our audience who are not familiar with Avnet, please describe your
organization. You’ve been involved with a number of different activities, but healthcare seems to
be pretty prominent in the group now.
Kelly: Avnet has made a pretty signiﬁcant investment over the last 24 months to bolster the
services side of the world. We’ve brought numbers up to around 2,000 new personnel on board
to focus on everything in the ecosystem, from -- as we’re talking about today -healthcare all the way up to hardware, educational services, and supporting
partners like HP. We happen to be HP’s largest enterprise distributor. We also
have a number of critical channel partners.
In the last eight months, we came together and brought on board a number of
individuals who have deep expertise in healthcare and security. They work to
focus on building out healthcare practice that not only provides services, but is
also developing kind of a healthcare analytics platform.
Gardner: Paul Muller, you can’t buy healthcare analytics in a box. This is really a team support.
It seems to me an ecosystem approach. Tell me a little bit about what Avnet is, how important
they are in HP’s role, and, of course, there are going to be more players as well.
Muller: The listeners would have heard from the announcement over the last couple of days that
Avnet and HP have come together around what we call the HAVEn platform. HAVEn as we
might have talked about previously on the show stands for Hadoop, Autonomy, Vertica,
Enterprise Security, with the “n” being any number of apps.
The "n" or any numbers of apps is really where we work together with our partners to utilize the
platform, to build better big-data enabled applications. That’s really the critical capability our
What Avnet brings to the table is the understanding of the HAVEn technology, combined with
deep expertise in the area of healthcare and analytics. Combining that, we've created this
fantastic new capability that we’re here to talk about today.
Gardner: Back to you, Patrick. Tell me a bit about what you think are the top problems that
need to be solved in order to get healthcare information and analytics to the right people in a
speedy fashion. What are our hurdles to overcome here?
Kelly: If we pull back the covers and look at some of the problems or challenges around
advancing analytics and modernization into healthcare, it’s really in a couple of areas. One of
them is that it's a pretty big cultural change.
Right now, we have an overtaxed IT department that’s struggling to bring electronic medical
records online and to also deal with a lot of different compliance things around ICD-10 and still
meet meaningful use. So, that’s a pretty signiﬁcant load on those guys.
Now, they’re being asked to look at delivering information to the business side of the world. And
right now, there's not a good understanding, from an enterprise-wide view, of how to use
analytics in healthcare very well.
So, part of the challenge is governance and strategy and looking at an enterprise-wide road map
to how you get there. From a technology perspective, there’s a whole problem around industry
readiness. There are a lot of legacy systems ﬂoating around that can range from 30-year-old
mainframes up to more modern systems. So there’s a great deal of work that has to go around
modernizing the systems and then tying them together. That all leads to problems with data
logistics and fragmentation and really just equals cost and complexity.
One of the traditional approaches that other industries have followed with enterprise data
warehouses and traditional extract, transform, load (ETL) approaches are just too costly, too
slow, and too difﬁcult for healthcare system to leverage. Finally, there are a lot of challenges in
the process of the workﬂow.
Muller: These sound conceptual at a high level, but the impact on patient outcomes is pretty
dramatic. One statistic that sticks in my head is that hospitalizations in the U.S. are estimated to
account for about 30 percent of the trillions of dollars in annual cost of healthcare, with around
20 percent of all hospital admissions occurring within 30 days of a previous discharge.
In other words, we’re potentially letting people go without having completely resolved their
issues. Better utilizing big-data technology can have a very real impact, for example, on the
healthcare outcomes of your loved ones. Any other thoughts around that, Patrick?
Kelly: Paul, you hit a really critical note around readmissions, something that, as you mentioned,
has a real impact on the outcomes of patients. It's also a cost driver. Reimbursement rates are
being reduced because of failure. Hospitals would be able to address the shortfalls either in
education or follow-up care that end up landing patients back in the ER.
You’re dead on with readmissions, and from a big-data perspective, there are two stages to look
at. There’s a retrospective look that is a challenge even though it's not a traditional big-data
challenge. There’s still lot of data and a lot of elements to look into just to identify patients that
have been readmitted and track those.
But the more exciting and interesting part to this is the predictive, looking forward and seeing the
patient’s conditions, their comorbidity, how sick they are, what kind of treatment they receive,
what kind of education they received and the follow-up care as well as how they behave in the
outside world. Then, it’s bringing all that together and building a model to be able to determine
whether this person is at risk to readmit. If so, how do we target care to them to help reduce that
Gardner: We certainly have some technology issues to resolve and some cultural shifts to make,
but what are the goals in the medical ﬁeld, in the provider organizations themselves? I’m
thinking of such things as cutting cost, but more that, things about treatments and experience and
even gaining perhaps a holistic view of a patient, regardless of where they are in the spectrum.
Waste in the system
Muller: You kind of hit it there, Dana, with the cutting cost. I was reading a report today, and
it was kind of shocking. There is a tremendous amount of waste in the system, as we know. It
said that in the US, $600 billion, 17.6 percent of the nation’s GDP, that is focused on healthcare
is really, potentially being misspent. A lot of that is due to unnecessary procedures and tests, as
well as operational inefﬁciency.
From a provider perspective, it's getting a handle on those unnecessary procedures. I’ll give you
an example. There’s been an increase in the last decade of elective deliveries, where someone
comes in and says that they want to have an early delivery for whatever reason. The impact,
unfortunately, is an additional time in the neo-natal intensive care unit (NICU) for the baby.
It drives up a lot of cost and is dangerous for both the mother and child. So, getting a handle on
where the waste is within their four walls, whether it’s operationally, unnecessary procedures, or
tests and being able to apply Lean Six Sigma, and some of these process is necessary to help
Then, you mentioned treatments and how to improve outcomes. Another shocking statistic is that
medical errors are the third leading cause of death in the US. In addition to that, employers end
up paying almost $40,000 every time someone receives a surgical site infection.
Those medical errors can be everything from a sponge left in a patient, to a misdose of a
medication, to an infection. Those all lead to a lot of unnecessary death as well as driving up cost
not only for the hospital but for the payers of the insurance. These are areas that they will get
visibility into to understand where variation is happening and eliminate that.
Finally, a new aspect is customer experience. Somehow, reimbursements are going to be tied to
-- and this is new for the medical ﬁeld -- how I as a patient enjoy, for lack of better term, my
experience as the hospital or with my provider, and how engaged I had become in my own care.
Those are critical measures that analytics are going to help provide.
Gardner: We have a big chore ahead of us with the need for changing the way that IT is
conducted in these organizations. Obviously, what you’ve just described are different ways of
doing medicine based on data and analysis, but we also have this change in the way that
medicine is being delivered in the US. You mentioned the ACA. We’re moving from a paid by
procedure basis much more to a paid by the outcomes basis. This shifts things and transforms
things tremendously too.
Now that we have a sense of this massive challenge ahead of us, what are organizations like
Avnet and providers like HP with HAVEn doing that will help us start to get a handle on this?
Give us a sense, Patrick, of what you are bring into the market with your announcement in
Kelly: As difﬁcult as it is to reduce complexity in any of these analytic engagements, it's very
costly and time consuming to integrate any new system into a hospital. One of the key things is
to be able to reduce that time to value from a system that you introduce into the hospital and use
to target very speciﬁc analytical challenges.
From Avnet’s perspective, we’re bringing a healthcare platform that we’re developing around the
HAVEn stack, leveraging some of those great powerful technologies like Vertica and Hadoop,
and using those to try to simplify the integration task at the hospitals.
We’re building inputs from HL7, which is just a common data format within the hospital,
trying to build some standardized inputs from other clinical systems, in order to reduce the heavy
lift of integrating a new analytics package in the environment.
In addition, we’re looking to build a uniﬁed view of the patient’s data. We want to extend that
beyond the walls of the hospital and build a uniﬁed platform. The idea is to put a number of
different tools and modular analytics on top of that to have some very quick wins, targeted things
like we've already talked about, from readmission all the way into some blocking and tackling
operational work. It will be everything from patient ﬂow to understanding capacity management.
It will bring a platform that accelerates the integration and analytics delivery in the organization.
In addition, we’re going to wrap that into a number of services that range from early assessment
to road map and strategy to help with business integration all the way around continuing to build
and support the product with the help system.
The goal is to accelerate delivery around the analytics, get the tools that they need to get
visibility into the business, and empower the providers and give them a complete view of the
Gardner: Paul, it’s very impressive when you look at what can be done when an ecosystem
comes together. When you look at applications, like what Avnet is delivering, it seems to me
they’re also changing the game in terms of who can use these analytics. We’re seeing
visualizations and we’re seeing modular approaches like Patrick described. How much of a sea
change are we seeing in terms of not just creating better analytics, but getting them to more
people, perhaps people had never really had access to this intelligence before.
Muller: That’s a critical element. It's simple, easy to understand, and visualizations are an
important element of it. The other is just simply the ability to turn these sorts of questions around
If you think about traditional medical studies and even something as simple as drug
development, in the past getting access to the data, being able to have a conversation with the
data, has been very difﬁcult, because sourcing it, scrubbing it, correlating it, processing it has
Even simple queries could take days to run. It’s become more complex and you have to do things
like look for correlation across longitudinal records or understanding unstructured clinical notes
that have been written by a doctor or, more importantly, by different doctor's. Each of them is
writing something similar, but in a different way. Then, there’s the massive volume of
information involved. Patrick touched on some of the behavioral aspects or lifestyle choices
The ability to take all of that information at one time and have a conversation, where it's a slice
and dice it and interact with it, is another important aspect to the usability and the democratizing
access to some of that information. Whether, it would be the researchers or government ofﬁcials
and health care workers looking for example for the potential outbreaks of disease or to plan a
better health care system, it’s not just great visualizations that are important. That certainly helps,
but it’s the immediacy of interaction that is going to make the biggest difference.
Gardner: Patrick, when you do these basic infrastructure improvements, when you create a
different culture to make the data analysis available fast, you start to get towards that predictive,
rather then reactive, approach. Do you have some sense or even examples of what good can
come of this? Are there some tangible beneﬁts, some soft beneﬁts, to get as a payback. I’m
thinking clearly pretty quickly because we probably need to demonstrate value rather soon in this
Kelly: Dana, any ﬁrst step with this is about visibility. It opens the eyes around processes in
the organization that are problematic and that can be very basic around things like scheduling in
the OR and utilization of that time to length of stay of patients.
A very a quick win is to understand why your patients seem to be continually having problems
and being in the bed longer then they should be. It’s being able, while they're ﬁlling those beds,
to redirect care, case workers, medical care, and everything necessary to help them get out of the
hospital sooner and improve their outcomes.
A lot of times, we've seen a look of surprise when we've shown, here is the patient who has been
in for 10 days for a procedure that should have only been a two-day stay, and really giving
visibility there. That’s the ﬁrst step, though very basic.
As we start attacking some of these problems around hospital-based infection, we help the
provider make sure that they are covering all their bases and doing kind of the best practices, and
eliminating the variation between each physician and care provider, you start seeing some real
tangible improvements and outcomes in saving peoples lives.
When you see that from any population be it stroke, readmissions -- as we talked about earlier -with heart failure and being able to make sure those patients are avoiding things like pneumonia,
you bring visibility.
Then, in predictive models and optimizing how the providers and the caregivers are working is
really key. There are some quick wins, and that’s why traditionally we built these master
repositories that we then built reports on top of. It’s a year and a half to delivery for any value,
and we’re looking to focus on very speciﬁc use cases and trying to tackle them very quickly in a
90- to 120-day period.
Gardner: Patrick, do you have any early-adopter examples you can provide for us, so that we
have a sense of what types of organizations are putting this into place, what they’ve done ﬁrst,
and what have been the outcomes?
Kelly: We're partnering with a 12-hospital health care system, dealing with again some blocking
and tackling around understanding better how to utilize their physician network.
A challenge for a hospital that has acquired a number of physicians is how to get visibility into
those physician practices. How do you understand the kinds of things we've talked about -- cost,
patient experience, outcomes -- out in the wild, in the primary care ofﬁces, and in the specialty
ofﬁces? That data has traditionally just been completely segmented from the hospital systems.
The challenge is building tools that are going to be leveraged by the physician themselves, as
well as the hospitals and at an executive level, and utilizing that information to help optimize
how those practices are running. It’s kind of a basic problem for most businesses, but it's
something very real for hospitals to deal with.
Gardner: Paul Muller, this seems to be a massive opportunity, something that will be going on
from many years with HP, Vertica, and HAVEn. Trillions of dollars have been spent on ways that
can give us better patient experiences, higher health rates, lower mortality rates. So, it’s a win,
win, win, right? The hospitals win, the insurers win, the governments win, the patients win, the
doctors win. What sort of opportunity is this and how is HP going at it?
Muller: You’ve absolutely nailed the assessment there. It’s an all round beneﬁts. A healthy
society is a healthy economy. That’s pretty crystal clear to everybody. The opportunity for HP
and our partners is to help enable that by putting the right data at the ﬁnger tips of the people
with the potential to generate life saving or lifestyle improving insights. That could be
developing a new drug, improving the impatient experience, or helping us identify longer-term
issues like genetic or other sorts of congenital diseases.
From our perspective, it’s about providing the underlying platform technology, HAVEn, as the
big data platform. The great partner ecosystem that we've developed in Avnet is a wonderful
example of an organization that’s taken the powerful platform and very quickly turned that into
something that can help not only save money, but as we just talked about, save lives which I
think is fantastic.
Gardner: Patrick, as we wrap up, we can certainly see many ways in which these technologies
in this analysis can be used immediately for some very signiﬁcant beneﬁts. But I’m thinking that
it also puts in place a tremendous foundation for what we know is coming in the future -- more
sensors, more information coming from the patients, more telemetry, so that it's coming
remotely, maybe from their bodies, while they are out of the hospital.
We know that mobile devices are becoming more and more common, not only in patient
environments, but in the hospitals and the care-provider organizations. We know the cloud and
hybrid cloud services are becoming available and can distribute this data and integrate it across
so many more types of processes.
It seems to me that you not only get a beneﬁt from getting to a big-data analysis capability now,
but it puts you in a position to be ready when we have more types of data -- more speed, more
end points, and, therefore, more requirements for what your infrastructure, whether on premises
or in a cloud, can do. Tell me a little bit about what you think the Avnet and HP Solution does for
setting you up for these future trend?
Kelly: At this point, technology today is just not where it needs to be, especially in healthcare.
An EKG spits out 1,000 data points per second. There is no way, at this point, without the right
technology, that you can actually deal with that.
If we look to a future where providers do less monitoring, so less vital collection, fewer
physicals, and all of that is coming from your mobile device, it's coming from intelligent
machines. There really needs to be an infrastructure in place to deal with that.
I spent a lot of time working with Vertica even before Avnet. Vertica, Hadoop, and leveraging
economy in the area of unstructured data is a technology that is going to allow the scalability and
the growth that’s going to be necessary to leverage the data that we need to make it an asset and
much less challenge and allow us to transform healthcare.
The key to that is unlocking this tremendous trove of data. In this industry, as you guys have
said, it’s very life and death, versus it's just purely a ﬁnancial incentive.
Targeting big data
Muller: I might jump in on that as well, Dana. This is an important point that we can’t lose
sight of as well. As I said when you and I hosted the previous show, big data is also a big target.
One of the things that every healthcare professional and regulator, every member of the public
needs to be mindful of is a large accumulation of sensitive personally identiﬁable information
It's not just a governance issue, but it's a question of morals and making sure that we are doing
the right thing by the people who are trusting themselves not just with their physical care, but
with how they present in society. Medical information can be sensitive when available not just to
criminals but even to prospective employers, members of the family, and others.
The other thing we need to be mindful of is we've got to not just collect the big data, but we've
got to secure it. We've got to be really mindful of who’s accessing what, when they are accessing,
are they appropriately accessing it, and have they done something like taking a copy or moved it
else where that could indicate that they have malicious intent.
It's also critical we think about big data in the context of health from a 360-degree perspective.
Kelly: That’s a great point. And to step back a little bit on that, one of the things that brings me a
little comfort around that is there are some very clear guidelines in the way of HIPAA around
how this data is managed, and we look at it from baking the security into it, in everything from
the encryption to the audit ability.
But it’s also training the staff working in these environments and making sure that all of that
training is put in place to ensure the safety of that data. One of the things that always leaves me
scratching my head is that I can go down the street into the grocery store and buy a bunch of
stuff. By the time I get to register, they seem to know more about me than the hospital does when
I go to the hospital.
That’s one of the shocking things that make you say you can’t wait until big data gets here. I
have a little comfort too, because there are at least laws in place to try to corral that data and
make sure everyone is using it correctly.
Gardner: Very good. I’m afraid we’ll have to leave it there. Please join me in thanking our cohost Paul Muller, the Chief Software Evangelist at HP. Thanks so much, Paul.
Muller: Thank you for having me back on the show again, Dana. I really love being here.
Gardner: Of course and also a thank you to the supporter of this series, HP Software. And a
reminder to our audience to carry on the dialog with Paul Muller through the Discover group on
LinkedIn. We've been having a discussion about how big data and healthcare are intersecting and
how there’s a huge opportunity for far greater insight and intelligence into how healthcare
providers are managing their patient’s care, the cost and ultimately the outcomes.
And I’d also like to remind you that you can access this, and other episodes of the HP Discover
podcast series on iTunes under BrieﬁngsDirect.
And, of course, a big thank you to our guest. We’ve been talking with Patrick Kelly, Senior
Practice Manager at the Avnet Services Healthcare Practice about a big announcement at the HP
Discover conference in Barcelona. Thanks so much, Patrick.
Kelly: Thank you, guys.
Gardner: This is Dana Gardner, Principal Analyst at Interarbor Solutions, your co-host for this
ongoing series. And lastly, a big thank you to our audience for joining this HP Discover
Discussion, and reminder to come back next time.
Listen to the podcast. Find it on iTunes. Sponsor: HP
Transcript of a BrieﬁngsDirect on the need to tap the potential of big data to improve healthcare
delivery and how the technology to do that is currently lagging. Copyright Interarbor Solutions,
LLC, 2005-2013. All rights reserved.
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