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Discover Case Study: Genworth Financial ImprovesApplication Delivery, Using Executive Scorecard for GreaterVisibilityTranscript of a BrieﬁngsDirect podcast on how Genworth Financial has used ALM tools fromHP to break down silos.Listen to the podcast. Find it on iTunes/iPod and Podcast.com. Download the transcript. Sponsor:HPDana Gardner: Hello, and welcome to a special BrieﬁngsDirect podcast series coming to you from the HP Discover 2011 conference in Las Vegas. Were here on the Discover show ﬂoor this week, the week of June 6, to explore some major enterprise IT solution trends and innovations making news across HP’s ecosystem of customers, partners, and developers. Im Dana Gardner, Principal Analyst at Interarbor Solutions, and Ill be your host throughout this series of HP-sponsored Discover live discussions. [Disclosure: HP is a sponsor of BrieﬁngsDirect podcasts.]Were here now with a representative of Genworth Financial. Were going to talk about thetransition from a number of different products used to improve application delivery, performancetesting, and also operational integrity. Then, the transition to a more comprehensive role forthose, working in concert, and eventually with the opportunity to have an Executive Scorecardview into operations vis-à-vis these products and solutions.Were here to talk about Genworth Financial’s experience with Tim Perry. He is the ChiefTechnology Ofﬁcer for the Retirement and Protection Division at Genworth Financial inRichmond, Virginia. Welcome to the show, Tim.Tim Perry: Thanks. Good to be here.Gardner: Tell me about what’s your stock in trade? What is Genworth Financial and why istechnology so important to you?Perry: Genworth Financial is an insurance company that covers many different areas like lifeinsurance, long-term care insurance, mortgage insurance, wealth management, and things likethat, and were here for a number of reasons. We use HP for helping us just maintain and keep alot of our applications alive.Gardner: Could you give us a sense of your operations, the scope of your IT organization?
Perry: Our IT organization is, depending on the division, hundreds of employees, but then wealso have contractors that work internationally on our behalf as well. So, throughout the world,we’ve got developers in different places.Gardner: How about some metrics around the number or types of applications that youreusing?Perry: We have a gazillion applications, like every big company has, but for our division alone,we have around 50 applications that are ﬁnancially important, and we track them more than anyof the others. So that gives you a feel for the number of applications. There are a lot of smallones, but 50 big ones.Gardner: Let’s take a tour through the way in which you are using HP products, you’ve gotALM, PPM, Performance Monitoring, and BSM. Give me some perspective on what you aredoing with these HP products?Requirements managementPerry: Let me start with a little bit of a roadmap. We brought in Quality Center, way back before ALM. We brought that in mainly for requirements management and for testing. That one has evolved over the years to the point where we really wanted to get traceability for developers, testers, business analysts, everything. That’s what were hoping for in the ALM stack of things on its own. PPM came in for a lot of different reasons. Project Portfolio Management was a piece of it. We had a very raw portfolio of what we are working on. Since then it’s become a service request management within our division, much like what you do with the helpdesk, but for our division in applications, everything from account request to marketing, workﬂowapprovals, things like that. So PPM has taken on life of its own.The newest one is performance engineering, and performance engineering to us meansperformance monitoring and performance testing, and we’ve had performance testing for a whilebut we’ve not been great at monitoring and keeping track of our applications as they are livingand breathing.Those are the three big silos for us, and I just want to mention that’s the reason this PerformanceSuite that we are about to talk about is intriguing to us because it starts to glue all of thistogether.Gardner: On June 1, HP announced its IT Performance Suite, and a number of people are takinga really deep look at it here at Discover. Tell me what your initial perceptions are and what yourpotential plans are?
Perry: Just like our own internal applications, it felt as if up until now a lot of these suites thatHP provides stood on their own and didnt have a lot of integration with each other. What I amstarting to see is a lot of synergy around good integrations. The Executive Scorecard is probablythe epitome of it, the top of it, that talks to these executives about where things are, the health ofthe applications, how were doing on projects, all those things that are the key performanceindicators that we live and breathe.That’s cool, but in order to get the scorecard, that implies data is available to the scorecard andintegrations are there in place. That combination is the magic were looking for.Gardner: And how about the KPIs? That would bring some standardization and allow you to beable to start doing apples-to-apples comparisons and getting a stronger bead on what is thereality of your IT and therefore, how you can improve on it.Important indicatorsPerry: It appears that HP has looked at 170 or so KPIs that the industry, not just HP, but everybody, has said are important indicators. We can pick and choose which ones are important to us to put them on the scorecard. Those are the ones that we can focus on from an integration standpoint. It’s not like we have to conquer world hunger all at once. Gardner: I’ve heard folks say that the scorecard is of interest, not just for IT, but to bring a view of what’s going on in IT to the business leadership and the ﬁnancial leadership in the organization, and therefore, make IT more integral ratherthan mysterious.Perry: I have to say this. Our IT organization is part of operations. Last year, at this same event,we had more operations folks here than IT. I think HP should take the IT moniker off and starttalking more about "business operations." That’s just my personal view of this, and I agree, thishelps us not just roll up information to IT executives, but to our actual operations folks.Gardner: Do you have any sense of what the integration and the continued evolution of alifecycle approach to IT and quality has done for you? Do you have any metrics of success,either from a business value perspective or just good old speeds-and-feeds and cost perspective?Perry: Without having actual numbers in front of me, it’s hard to quantify. But let’s just say this,with Quality Center in particular, it’s helped us a lot with traceability between the businessrequirements and the actual testing that we are doing. I don’t know how to measure it here, butit’s been a big thing for us. The piece thats missing right now is the developer integration, andwe just saw a lot of that this week. Im looking forward to evolving that even more. That’s been abig deal.
Gardner: Perhaps if I ask you that same question a year from now, at Discover 2012, you’llhave some hard numbers in metrics, right?Perry: Oh, shoot. I’d love to be able to go and have a presentation at one of the sessions thatwe’ve had such great experience with Performance Suite. I’ll be here talking a lot about it. I’dlove to do that.Gardner: Okay, great. We’ve been talking about how IT performance measurement andapplication lifecycle management improvements are coming together for a "whole greater thanthe sum of the parts" and looking forward to more of a scorecard and performance metricsviewpoint and comparison capability in the near future.We’ve been talking with Tim Perry. He is the Chief Technology Ofﬁcer for the Retirement andProtection Division at Genworth Financial. Thank you, Tim.Perry: It’s good to be here, and thank you.Gardner: And I’d like to thank our audience for joining this special BrieﬁngsDirect podcastcoming to you from the HP Discover 2011 Conference in Las Vegas. Im Dana Gardner, PrincipalAnalyst at Interarbor Solutions, your host for this series of user experience discussions. Thanksagain for listening and come back next time.Listen to the podcast. Find it on iTunes/iPod and Podcast.com. Download the transcript. Sponsor:HPTranscript of a BrieﬁngsDirect podcast on how Genworth Financial has used ALM tools fromHP to Break Down Silos. Copyright Interarbor Solutions, LLC, 2005-2011. All rights reserved.You may also be interested in: • HP delivers applications appliance solutions that leverage converged infrastructure for virtualization, data management • HP takes plunge on dual cloud bursting: public and-or private apps support comes of age • HP rolls out EcoPOD modular data center, provides high-density converged infrastructure with extreme energy efﬁciency • HP at Discover releases converged infrastructure products and services aimed at helping IT migrate rapidly to the future • HPs IT Performance Suite empowers IT leaders with uniﬁed view into total operations, costs • HP Delivers NMC 9.1 as New Demands on Network Management Require Secure, Integrated, and Automated Response