• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Fooled by best practice
 

Fooled by best practice

on

  • 331 views

As a practice, UX is confused about what is a short cut, what is a convention, and what is a best practice. Fortunately, the process on this project revealed where all of those were broken for the ...

As a practice, UX is confused about what is a short cut, what is a convention, and what is a best practice. Fortunately, the process on this project revealed where all of those were broken for the target users: people with low literacy.

Statistics

Views

Total Views
331
Views on SlideShare
326
Embed Views
5

Actions

Likes
5
Downloads
6
Comments
0

1 Embed 5

http://lanyrd.com 5

Accessibility

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Fooled by best practice Fooled by best practice Presentation Transcript

    • Fooled by best practice ! ! ! Dana Chisnell UsabilityWorks and Center for Civic Design
 dana@centerforcivicdesign.org @danachis
    • The eureka moment
    • “Choice” was the wrong choice.
    • The project of a lifetime
    • $7,000,000
    • What if anyone could vote on any device?
    • Designing for the invisible
    • Low literacy 48% of US adults linear reading literal meaning
    • Best practices Embed assistance Include illustrations Add supplemental content Prevent unintentional voting or skipping
    • 2007 2008 Started with 
 best practice
    • Rapid Estimate of Adult Literacy in Medicine REALM
    • Participants of the REALM
    • Process related research competitors design principles sketching paper prototypes digital prototypes
    • Process 33 sessions at least 3 iterations up to 20
    • The promise of “best practices”
    • Best practice: Someone else has made the mistakes already.
    • Conventions are enforced learned behavior The way things are usually done
    • Best practices v. 
 conventions ALT text 
 captions on videos
 good contrast 
 obviously clickable 
 relevant illustrations
    • Best practices v. 
 conventions scroll bar behavior 
 save as v. duplicate 
 mega menus 
 pull to refresh
 hamburger menus
    • Shortcuts (that we confuse with conventions)
    • Avoiding reinvention
    • Why “choice” was bad
    • Voting Summary deciding decided
    • Before After
    • Lessons learned
    • Before After
    • Before After
    • Before After
    • Trust the process
    • The process proved 
 the conventions 
 were broken
    • Plain interaction
    • Plain interaction The fewest, simplest steps with maximal focus on the user’s immediate next interaction.
    • “Best practice” is not enough.
    • Thank you.
    • Dana Chisnell
 Center for Civic Design and 
 dana@centerforcivicdesign.org centerforcivicdesign.org 
 
 
 @danachis
 @ChadButterfly
    • P.S. Try out a prototype of the ballot for yourself at anywhereballot.com