Design and Critique for Challenging Problems

Design and Critique forChallenging ProblemsJonathan Knoll@yoniDana Chisnell@danachis 1

You read the bios in the program,right? 2

The design studio technique Research Pre-work Present Critique 3

Ungar & White 4

Collaborative sketching 5

Groups 6

Goal:Ensure that all voters can voteas they intend 7

Research 8

Poor ballot design frustrates voters undermines conﬁdence contributes to Election Day problems 9

All voters are affected thousands of votes are lost or miscast all voting technologies are affected greater risk for some groups of voters 10

Pre-work + personas 11

Instructions 13

Contests 14

Propositions 15

Sketch rough radical risky 16

First timevoter18-24 years oldnot very politicalORmay be very political 17

Low literacyvoterEnglish may be a secondlanguageUsually low education, with nocivics education 18

ElderlyvoterMay have multiple disabilitiesto greater or lesser extentOR no disabilities at allLots of voting experience 19

You 20

Present + critique 21

Critique: Ask questions why were the decisions made? how does it meet the goals? how does it not meet the goals? 22

Receiving critique improvement, not judgement be a critic 23

Activity present quickly critique quickly 24

Break 25

Constraints 26

State laws Technology Expense History 27 http://www.ﬂickr.com/photos/plemeljr/61432544/

Classic problems splitting contests into different columns placing different contests on the same screen placing response options on both sides of names using arrows rather than bubbles on paper ballots leaving in disqualiﬁed candidates 28

Better Ballots: Re-designed Ballot, Kewaunee CountyKeep contestsin samecolumn

Better Ballots: Sarasota County, FL (2006)One Contest Per Screen for DREs

Classic problems inconsistency in format and style not using shading, bold text not writing short, simple instructions placing instructions too far away not telling voters how to correct paper ballots 31

Collaborative sketching 32

Sketch best ideas from the group ideas that meet the goals 33

Groups of groups Come together Pick a presenter 34

Presentations + critique 35

Collaborate 36

Activity best ideas from the group ideas that meet the goals 37

Wrap up Questions? 38

Call to action 39

Be apoll worker 40

Observeelections 41

Volunteer to proof ballotsand materials 42

Use theaccessible system http://trace.wisc.edu/voting/ 43

Join our projectsAIGA Design for Democracy UPA Usability in Civic Life 44

Dana Chisnelldana@usabilityworks.nettwitter: @danachiswww.usabilityworks.com415.519.1148Jonathan Knolljonathan@inﬁnityplusone.comtwitter: @yoniwww.inﬁnityplusone.com 45

Design and Critique for Challenging Problems

by Dana Chisnell

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Design and Critique for Challenging Problems Presentation Transcript