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Design and Critique forChallenging ProblemsJonathan Knoll@yoniDana Chisnell@danachis                          1
You read the bios in the program,right?                                    2
The design studio technique Research Pre-work Present Critique                              3
Ungar & White                4
Collaborative sketching                          5
Groups         6
Goal:Ensure that all voters can voteas they intend                                  7
Research           8
Poor ballot design  frustrates voters  undermines confidence  contributes to Election Day problems                         ...
All voters are affected  thousands of votes are lost or miscast  all voting technologies are affected  greater risk for so...
Pre-work + personas                      11
12
Instructions               13
Contests           14
Propositions               15
Sketch rough radical risky           16
First timevoter18-24 years oldnot very politicalORmay be very political                        17
Low literacyvoterEnglish may be a secondlanguageUsually low education, with nocivics education                            ...
ElderlyvoterMay have multiple disabilitiesto greater or lesser extentOR no disabilities at allLots of voting experience   ...
You      20
Present + critique                     21
Critique: Ask questions  why were the decisions made?  how does it meet the goals?  how does it not meet the goals?       ...
Receiving critique  improvement, not judgement  be a critic                               23
Activity  present quickly  critique quickly                     24
Break        25
Constraints              26
State laws   Technology   Expense                    History                                                              ...
Classic problems splitting contests into different columns placing different contests on the same screen placing response ...
Better Ballots: Re-designed Ballot, Kewaunee CountyKeep contestsin samecolumn
Better Ballots: Sarasota County, FL (2006)One Contest Per Screen for DREs
Classic problems inconsistency in format and style not using shading, bold text not writing short, simple instructions pla...
Collaborative sketching                          32
Sketch best ideas from the group ideas that meet the goals                             33
Groups of groups Come together Pick a presenter                    34
Presentations + critique                           35
Collaborate              36
Activity  best ideas from the group  ideas that meet the goals                              37
Wrap up   Questions?                       38
Call to action                 39
Be apoll worker              40
Observeelections            41
Volunteer to proof ballotsand materials                 42
Use theaccessible   system             http://trace.wisc.edu/voting/ 43
Join our            projectsAIGA Design for Democracy  UPA Usability in Civic Life                                44
Dana Chisnelldana@usabilityworks.nettwitter: @danachiswww.usabilityworks.com415.519.1148Jonathan Knolljonathan@infinityplus...
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Design and Critique for Challenging Problems

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Half-day workshop given at Big Design 2011 by Dana Chisnell and Yoni Knoll, teaching the design studio technique.

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Transcript of "Design and Critique for Challenging Problems"

  1. 1. Design and Critique forChallenging ProblemsJonathan Knoll@yoniDana Chisnell@danachis 1
  2. 2. You read the bios in the program,right? 2
  3. 3. The design studio technique Research Pre-work Present Critique 3
  4. 4. Ungar & White 4
  5. 5. Collaborative sketching 5
  6. 6. Groups 6
  7. 7. Goal:Ensure that all voters can voteas they intend 7
  8. 8. Research 8
  9. 9. Poor ballot design frustrates voters undermines confidence contributes to Election Day problems 9
  10. 10. All voters are affected thousands of votes are lost or miscast all voting technologies are affected greater risk for some groups of voters 10
  11. 11. Pre-work + personas 11
  12. 12. 12
  13. 13. Instructions 13
  14. 14. Contests 14
  15. 15. Propositions 15
  16. 16. Sketch rough radical risky 16
  17. 17. First timevoter18-24 years oldnot very politicalORmay be very political 17
  18. 18. Low literacyvoterEnglish may be a secondlanguageUsually low education, with nocivics education 18
  19. 19. ElderlyvoterMay have multiple disabilitiesto greater or lesser extentOR no disabilities at allLots of voting experience 19
  20. 20. You 20
  21. 21. Present + critique 21
  22. 22. Critique: Ask questions why were the decisions made? how does it meet the goals? how does it not meet the goals? 22
  23. 23. Receiving critique improvement, not judgement be a critic 23
  24. 24. Activity present quickly critique quickly 24
  25. 25. Break 25
  26. 26. Constraints 26
  27. 27. State laws Technology Expense History 27 http://www.flickr.com/photos/plemeljr/61432544/
  28. 28. Classic problems splitting contests into different columns placing different contests on the same screen placing response options on both sides of names using arrows rather than bubbles on paper ballots leaving in disqualified candidates 28
  29. 29. Better Ballots: Re-designed Ballot, Kewaunee CountyKeep contestsin samecolumn
  30. 30. Better Ballots: Sarasota County, FL (2006)One Contest Per Screen for DREs
  31. 31. Classic problems inconsistency in format and style not using shading, bold text not writing short, simple instructions placing instructions too far away not telling voters how to correct paper ballots 31
  32. 32. Collaborative sketching 32
  33. 33. Sketch best ideas from the group ideas that meet the goals 33
  34. 34. Groups of groups Come together Pick a presenter 34
  35. 35. Presentations + critique 35
  36. 36. Collaborate 36
  37. 37. Activity best ideas from the group ideas that meet the goals 37
  38. 38. Wrap up Questions? 38
  39. 39. Call to action 39
  40. 40. Be apoll worker 40
  41. 41. Observeelections 41
  42. 42. Volunteer to proof ballotsand materials 42
  43. 43. Use theaccessible system http://trace.wisc.edu/voting/ 43
  44. 44. Join our projectsAIGA Design for Democracy UPA Usability in Civic Life 44
  45. 45. Dana Chisnelldana@usabilityworks.nettwitter: @danachiswww.usabilityworks.com415.519.1148Jonathan Knolljonathan@infinityplusone.comtwitter: @yoniwww.infinityplusone.com 45
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