0
1




What is a usability test?
2




                Sit next to someone.
                    Watch. Listen.
Dana Chisnell
3




                  When
                  something
                  changes
                  Take
                ...
4




                   Hesitating
                   Comments
                   Questions
                   Body
     ...
5




Ballot testing.



Dana Chisnell
The question
               6
7




The question
               How
               successfully
               do voters
               vote?
The plan
           8
9




                1 day
Dana Chisnell
10




             a ballot and instructions
Nancy Frishberg
11




                voter participants
Dana Chisnell
12




                observers
Dana Chisnell
13




results due: today
14
15
16




How we got value


 Used the ballots and instructions at hand

 Focused on one thing at a time

 Had participant...
17




                      1. Plan, minimally

                      2. Get the team on
                         board

...
18



Conduct
sessions
 Rehearse (P1)

 Checklist of tasks

 Short, focused sessions

 Adjust what you’re doing, if yo...
19




                  Greet the
                  participant

                  Explain the test,
                  yo...
20




                           Impartial,
                           unbiased
                           observing

   ...
21



Debrief and
decide
 What could cause a recount?

 What could make it difficult to
  tell intent?

 What could dra...
22




Resources

   • Usability Professionals’
     Association:
     www.usabilityprofessionals.org/

   • LEO Usability...
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Chisnell Pew Ballot Testing 120908.Key

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A talk I gave at a conference sponsored by the Pew Making Voting Work project and the JEHT Foundation in Washington, DC on December 9, 2008.

Published in: News & Politics, Technology
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Transcript of "Chisnell Pew Ballot Testing 120908.Key"

  1. 1. 1 What is a usability test?
  2. 2. 2 Sit next to someone. Watch. Listen. Dana Chisnell
  3. 3. 3 When something changes Take constraints into account Complement to Reveal best practice remedies
  4. 4. 4 Hesitating Comments Questions Body language What to look for Behaviors
  5. 5. 5 Ballot testing. Dana Chisnell
  6. 6. The question 6
  7. 7. 7 The question How successfully do voters vote?
  8. 8. The plan 8
  9. 9. 9 1 day Dana Chisnell
  10. 10. 10 a ballot and instructions Nancy Frishberg
  11. 11. 11 voter participants Dana Chisnell
  12. 12. 12 observers Dana Chisnell
  13. 13. 13 results due: today
  14. 14. 14
  15. 15. 15
  16. 16. 16 How we got value  Used the ballots and instructions at hand  Focused on one thing at a time  Had participants generate and collect data  Drafted observers and debriefed
  17. 17. 17 1. Plan, minimally 2. Get the team on board 3. Use the LEO Kit 4. Recruit participants 5. Conduct sessions Follow these steps: 6. Debrief and decide
  18. 18. 18 Conduct sessions  Rehearse (P1)  Checklist of tasks  Short, focused sessions  Adjust what you’re doing, if you need to Dana Chisnell
  19. 19. 19 Greet the participant Explain the test, your role, and their role Watch the voter vote Ask follow-up questions Debrief with participant Session outline Debrief with observers
  20. 20. 20 Impartial, unbiased observing No teaching! Listen and watch Ask open-ended questions: Why? Moderating, not training How? What?
  21. 21. 21 Debrief and decide  What could cause a recount?  What could make it difficult to tell intent?  What could draw unwanted attention?  What could cost money if it is not fixed? Dana Chisnell
  22. 22. 22 Resources • Usability Professionals’ Association: www.usabilityprofessionals.org/ • LEO Usability Testing Kit: www.usabilityprofessionals.org/ civiclife/voting/leo_testing.html • Ballot Usability and Accessibility Blog: ballotusability.blogspot.com/
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