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Chisnell Pew Ballot Testing 120908.Key
Chisnell Pew Ballot Testing 120908.Key
Chisnell Pew Ballot Testing 120908.Key
Chisnell Pew Ballot Testing 120908.Key
Chisnell Pew Ballot Testing 120908.Key
Chisnell Pew Ballot Testing 120908.Key
Chisnell Pew Ballot Testing 120908.Key
Chisnell Pew Ballot Testing 120908.Key
Chisnell Pew Ballot Testing 120908.Key
Chisnell Pew Ballot Testing 120908.Key
Chisnell Pew Ballot Testing 120908.Key
Chisnell Pew Ballot Testing 120908.Key
Chisnell Pew Ballot Testing 120908.Key
Chisnell Pew Ballot Testing 120908.Key
Chisnell Pew Ballot Testing 120908.Key
Chisnell Pew Ballot Testing 120908.Key
Chisnell Pew Ballot Testing 120908.Key
Chisnell Pew Ballot Testing 120908.Key
Chisnell Pew Ballot Testing 120908.Key
Chisnell Pew Ballot Testing 120908.Key
Chisnell Pew Ballot Testing 120908.Key
Chisnell Pew Ballot Testing 120908.Key
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Chisnell Pew Ballot Testing 120908.Key

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A talk I gave at a conference sponsored by the Pew Making Voting Work project and the JEHT Foundation in Washington, DC on December 9, 2008.

A talk I gave at a conference sponsored by the Pew Making Voting Work project and the JEHT Foundation in Washington, DC on December 9, 2008.

Published in: News & Politics, Technology
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Transcript

  • 1. 1 What is a usability test?
  • 2. 2 Sit next to someone. Watch. Listen. Dana Chisnell
  • 3. 3 When something changes Take constraints into account Complement to Reveal best practice remedies
  • 4. 4 Hesitating Comments Questions Body language What to look for Behaviors
  • 5. 5 Ballot testing. Dana Chisnell
  • 6. The question 6
  • 7. 7 The question How successfully do voters vote?
  • 8. The plan 8
  • 9. 9 1 day Dana Chisnell
  • 10. 10 a ballot and instructions Nancy Frishberg
  • 11. 11 voter participants Dana Chisnell
  • 12. 12 observers Dana Chisnell
  • 13. 13 results due: today
  • 14. 14
  • 15. 15
  • 16. 16 How we got value  Used the ballots and instructions at hand  Focused on one thing at a time  Had participants generate and collect data  Drafted observers and debriefed
  • 17. 17 1. Plan, minimally 2. Get the team on board 3. Use the LEO Kit 4. Recruit participants 5. Conduct sessions Follow these steps: 6. Debrief and decide
  • 18. 18 Conduct sessions  Rehearse (P1)  Checklist of tasks  Short, focused sessions  Adjust what you’re doing, if you need to Dana Chisnell
  • 19. 19 Greet the participant Explain the test, your role, and their role Watch the voter vote Ask follow-up questions Debrief with participant Session outline Debrief with observers
  • 20. 20 Impartial, unbiased observing No teaching! Listen and watch Ask open-ended questions: Why? Moderating, not training How? What?
  • 21. 21 Debrief and decide  What could cause a recount?  What could make it difficult to tell intent?  What could draw unwanted attention?  What could cost money if it is not fixed? Dana Chisnell
  • 22. 22 Resources • Usability Professionals’ Association: www.usabilityprofessionals.org/ • LEO Usability Testing Kit: www.usabilityprofessionals.org/ civiclife/voting/leo_testing.html • Ballot Usability and Accessibility Blog: ballotusability.blogspot.com/

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