Enterprise 2.0 = Knowledge Management 2.0?

Slide 1: DOW NLO www AD/V .slide IEW shar AT: dan. keld e.net/ sen/ Enterprise 2.0 = Knowledge Management 2.0? Dan Keldsen Director, Market Intelligence - AIIM.org dkeldsen<at>aiim<dot>org

Slide 2: Main Sources for Research

Slide 3: www.aiim.org/enterprise20 441 respondents, 80+ pages, 70+ charts/figures Release Q1 2008

Slide 4: 50 Podcasts

Slide 5: 124 comments by 76 readers 130 MyBlogLog Community Members 201 Blog Entries www.BizTechTalk.com 39 blogs linking back 285 RSS readers

Slide 6: ~1300 Connections

Slide 7: 14 Years in “the biz” Lucky 13 with Delphi Group (IT, Analyst, Consultant) Nearly 1 with AIIM.org (Analyst)

Slide 8: Foundations (Definitions)

Slide 9: Enterprise 2.0 • “The use of emergent social software platforms within companies, or between companies and their partners or customers” Source: Harvard Professor Andrew McAfee

Slide 10: Enterprise 2.0 • “A system of web-based technologies that provide rapid and agile collaboration, information sharing, emergence and integration capabilities in the extended enterprise” Source: AIIM Market IQ on Enterprise 2.0 Q1 2008 - www.aiim.org/enterprise20

Slide 11: Knowledge Management "Leveraging collective wisdom and experience to accelerate innovation and responsiveness” Source: Carl Frappaolo, “Exec Express Knowledge Management,” Capstone, 2006

Slide 12: Let’s Dive On In...

Slide 13: Early KM (KM 1.0)

Slide 14: Automatic Analysis of E-mail Patterns Too Much Carried Away with Technology 20 Algorithms for Extracting “Knowledge” from the Information Flow Too Little Painful Knowledgebase interfaces for input (and output)

Slide 15: Individual Short-term Incentives Lack of Attention to Culture (You Get What You Reward) Teaming Teaming Teaming Long-term Incentives Teaming Teaming

Slide 17: Academic Theory Collides with Reality

Slide 18: End Results?

Slide 19: KM 1.0 Had Success in (Some) Orgs (But in many more, KM is a dirty word if known at all)

Slide 20: Still... Knowledge Remains Blocked

Slide 21: Source: Executive Insights into Enterprise 2.0: Lessons from the ENTERPRISE 2.0 EXECUTIVE ROUNDTABLE SYDNEY 13 February 2008 futureexploration.net/e2ef/blog/2008/03/complimentary_report_executive.html

Slide 22: But didn’t KM solve this years ago?

Slide 23: No Matter How Important We Believe KM to Be

Slide 24: To Most Organizations, KM is... Under the Radar

Slide 25: Meanwhile... KM Practitioners say... “I’m Not Dead Yet!” Source: Monty Python and the Holy Grail (YouTube)

Slide 26: The Primary KM Issues Still Remain

Slide 27: Brains... Can’t hire the talent you want, aren’t tapping the talent you already have.

Slide 28: Tools Low-barrier and Lowest-common-denominator are not the same thing Is E-mail the devil?

Slide 29: Mis-used, Un-used, and Abused Technology Cartoon from: http://blogs.technet.com/tarpara/archive/2007/09/05/evolving-company-culture-starts-with-a-sharepoint.aspx

Slide 30: NOTE TO SELF: Yes, It Does! KM ugh T tho OU E ven t AB o i s n tech, O it to D ch ard T te I t’s h HOU WIT

Slide 31: Culture Creeps Cautiously

Slide 32: The Solution?

Slide 33: Capture “Knowledge Work” as Daily Work (Don’t Capture Knowledge Separately)

Slide 34: Knowledge is Information Applied and Re-used, not just Collected

Slide 35: Source: www.gapingvoid.com/0804enrich.jpg

Slide 36: Loops & Emergence

Slide 37: OODA loop Observe Orient Detect Act Source: www.thefabricator.com (graphic) Col. John "40 second" Boyd, USAF (model)

Slide 38: Wiki Adoption Loop From “Organisational Wiki Adoption” by Mike Cannon-Brookes (Atlassian) @ http://www.slideshare.net/mcannonbrookes/organisational-wiki-adoption/

Slide 39: The Knowledge Chain Awareness Responsiveness External Internal Source: Carl Frappaolo, “Exec Express Knowledge Management,” Capstone, 2006

Slide 40: Market Drivers for Enterprise 2.0 & Modernizing KM Source: AIIM Market Intelligence

Slide 41: Let’s Peek at Findings (from Market IQ on Enterprise 2.0)

Slide 42: KM-Inclined?

Slide 43: Inclination Determined by 12 weighted profiling questions taken from KM2 Methodology

Slide 44: How Critical is E2.0 to Your Organization’s Overall Business Goals/Success? Clos e KM I in Gene nclin r as M ed S al, but ore S ee E2. ignifi 0 cant Source: AIIM Market Intelligence

Slide 45: How Well is Enterprise 2.0 Understood in Your Organization? KM I nclin ed a Und Early in re ersta ndin Adop g an tion d Source: AIIM Market Intelligence

Slide 46: In Your Organization, Which Departments Are Primary Users of E2.0 Functionality? E2.0 Ever is KM I ywhere nclin in ed O rgs Source: AIIM Market Intelligence

Slide 47: What Level of Impact (Planned or Realized) Does E2.0 Have on Individuals in Your Organization? KM Inclined Netw orkin Shar g, C ing, o Stro Qua mmunit nger lity, S ies, All Respondents for K peed M In all cline d Source: AIIM Market Intelligence

Slide 48: What Impact (Planned or Realized) Does E2.0 Have on the Following Business Goals & Objectives in Your Organization? KM Inclined Inter nal a Colla nd E bora xtern tion al Ca and All Respondents Mag Shar pture, nified ing a re Source: AIIM Market Intelligence

Slide 49: Is Implementation of E2.0 in Your Organization Driven More by Ad Hoc Usage or a Strategy? KM D Acci oesn’t dent Hap ally p Strat en, e Nec gy is essa ry Source: AIIM Market Intelligence

Slide 50: Where Do You Feel Your Organization’s Adoption is with Regards to the Following Technologies? (KM Inclined) Source: AIIM Market Intelligence

Slide 51: Where Do You Feel Your Organization’s Adoption is with Regards to the Following Technologies? (All Respondents) Source: AIIM Market Intelligence

Slide 52: Is an ROI Study Required as Part of Your Planning for Enterprise 2.0? Not ever warr ythin calcu ants g lation ROI an e xcus - but it’s e to not eithe avoid it r! Source: AIIM Market Intelligence

Slide 53: Does Your Organization Measure the Success of Enterprise 2.0 the Same Way You Do? Cultu Matt re ers! Source: AIIM Market Intelligence

Slide 54: What Are the Biggest Impediments to Implementing E2.0 in Your Organization? Cog nition Cost , Cu , and lture Con , trol Source: AIIM Market Intelligence

Slide 55: Who Specifically has Budget Authority for Enterprise 2.0 in Your Organization? Isn’t E2.0 Bott Abou Yes, om-u t but T p? Bud op-d get i own Goo saV d Th ery ing.. . Source: AIIM Market Intelligence

Slide 56: So is E2.0 = KM 2.0?

Slide 57: What do YOU think?

Slide 58: DOW NLO www AD/V .slide IEW shar AT: dan. keld e.net/ sen/ Let’s Discuss... Dan Keldsen Director, Market Intelligence - AIIM dkeldsen<at>AIIM<dot>org www.BizTechTalk.com www.linkedin.com/in/dankeldsen www.twitter.com/dankeldsen