Enterprise 2.0 = Knowledge Management 2.0?

Enterprise 2.0 = Knowledge Management 2.0? Dan Keldsen Co-founder and Principal www.InformationArchitected.com

Main Sources for Research

www.aiim.org/enterprise20 441 respondents, 80+ pages, 70+ charts/ﬁgures Released Q1 2008

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15 Years in “the biz” Lucky 13 with Delphi Group (IT, Analyst, Consultant) 2 with AIIM.org (Analyst, Educator) Started Information Architected in 2008

Foundations (Deﬁnitions)

Enterprise 2.0 • “The use of emergent social software platforms within companies, or between companies and their partners or customers” Source: Harvard Professor Andrew McAfee

Enterprise 2.0 “A system of web-based technologies that • provide rapid and agile collaboration, information sharing, emergence and integration capabilities in the extended enterprise” Source: AIIM Market IQ on Enterprise 2.0 Q1 2008 - www.aiim.org/enterprise20

Knowledge Management \"Leveraging collective wisdom and experience to accelerate innovation and responsiveness” Source: Carl Frappaolo, “Exec Express Knowledge Management,” Capstone, 2006

Let’s Dive On In...

Early KM (KM 1.0)

Automatic Analysis of E-mail Patterns Too Much Carried Away with Technology 20 Algorithms for Extracting “Knowledge” from the Information Flow Too Little Painful Knowledgebase interfaces for input (and output)

Individual Short-term Incentives Lack of Attention to Culture (You Get What You Reward) Teaming Teaming Long-term Incentives Teaming Teaming Teaming

Academic Theory Collides with Reality

End Results?

KM 1.0 Had Success in (Some) Orgs (But in many more, KM is a dirty word if known at all)

Still... Knowledge Remains Blocked

Source: Executive Insights into Enterprise 2.0: Lessons from the ENTERPRISE 2.0 EXECUTIVE ROUNDTABLE SYDNEY 13 February 2008 futureexploration.net/e2ef/blog/2008/03/complimentary_report_executive.html

But didn’t KM solve this years ago?

No Matter How Important We Believe KM to Be

To Most Organizations, KM is... Under the Radar

Meanwhile... KM Practitioners say... “I’m Not Dead Yet!” Source: Monty Python and the Holy Grail (YouTube)

The Primary KM Issues Still Remain

Brains... Can’t hire the talent you want, aren’t tapping the talent you already have.

Tools Low-barrier and Lowest-common-denominator are not the same thing Is E-mail the devil?

Mis-used, Un-used, and Abused Technology Cartoon from: http://blogs.technet.com/tarpara/archive/2007/09/05/evolving-company-culture-starts-with-a-sharepoint.aspx

NOTE TO SELF: Yes, It Does! KM ugh T tho OU ven t AB E o s n tech, O it i to D ch ard T te t’s h HOU I WIT

Culture Creeps Cautiously

The Solution?

Capture “Knowledge Work” as Daily Work (Don’t Capture Knowledge Separately)

Knowledge is Information Applied and Re-used, not just Collected

Source: www.gapingvoid.com/0804enrich.jpg

Loops & Emergence

OODA loop Observe Orient Detect Act Source: www.thefabricator.com (graphic) Col. John \"40 second\" Boyd, USAF (model)

Wiki Adoption Loop From “Organisational Wiki Adoption” by Mike Cannon-Brookes (Atlassian) @ http://www.slideshare.net/mcannonbrookes/organisational-wiki-adoption/

The Knowledge Chain Awareness Responsiveness External Internal Source: Carl Frappaolo, “Exec Express Knowledge Management,” Capstone, 2006

Market Drivers for Enterprise 2.0 & Modernizing KM Source: AIIM Market Intelligence

Let’s Peek at Findings (from Market IQ on Enterprise 2.0)

KM-Inclined?

Inclination Determined by 12 weighted proﬁling questions taken from KM2 Methodology

How Critical is E2.0 to Your Organization’s Overall Business Goals/Success? Clos e KM I in Gene nclin r ed S al, but as M ore S ee E2. 0 igniﬁ cant Source: AIIM Market Intelligence

How Well is Enterprise 2.0 Understood in Your Organization? KM I nclin ed a Und Early in re ersta ndin g an Adop d tion Source: AIIM Market Intelligence

In Your Organization, Which Departments Are Primary Users of E2.0 Functionality? E2.0 is Ever KM I ywhere in nclin ed O rgs Source: AIIM Market Intelligence

What Level of Impact (Planned or Realized) Does E2.0 Have on Individuals in Your Organization? KM Inclined Netw orkin Shar g, C o ing, Qua mmunit Stro lity, S ies, nger peed for K All Respondents all M In cline d Source: AIIM Market Intelligence

What Impact (Planned or Realized) Does E2.0 Have on the Following Business Goals & Objectives in Your Organization? KM Inclined Inter nal a nd E Colla xtern bora al Ca tion and Shar pture, All Respondents Mag ing a niﬁed re Source: AIIM Market Intelligence

Is Implementation of E2.0 in Your Organization Driven More by Ad Hoc Usage or a Strategy? KM D Acci oesn’t dent ally Hap p Strat en, e Nec gy is essa ry Source: AIIM Market Intelligence

Where Do You Feel Your Organization’s Adoption is with Regards to the Following Technologies? (KM Inclined) Source: AIIM Market Intelligence

Where Do You Feel Your Organization’s Adoption is with Regards to the Following Technologies? (All Respondents) Source: AIIM Market Intelligence

Is an ROI Study Required as Part of Your Planning for Enterprise 2.0? Not ever ythin warr g ants calcu ROI lation an e xcus - but it’s e to not eithe avoid it r! Source: AIIM Market Intelligence

Does Your Organization Measure the Success of Enterprise 2.0 the Same Way You Do? Cultu Matt re ers! Source: AIIM Market Intelligence

What Are the Biggest Impediments to Implementing E2.0 in Your Organization? Cog nition , Cu Cost lture , and , Con trol Source: AIIM Market Intelligence

Who Speciﬁcally has Budget Authority for Enterprise 2.0 in Your Organization? Isn’t E2.0 Abou Bott t om-u Yes, p? but T op-d Bud own get i saV Goo ery d Th ing.. . Source: AIIM Market Intelligence

So is E2.0 = KM 2.0?

What do YOU think?

Is your Information Architected for Knowledge Management?

Is your Information Architected for Enterprise 2.0?

Is your Culture ready for this?

How can you be certain?

Always open to Dan Keldsen Discuss, Debate, Co-founder and Principal CONSULT and 617-933-9655 dk@InformationArchitected.com EDUCATE Further details on our Enterprise 2.0 and Knowledge Management capabilities at: www.InformationArchitected.com/ KnowledgeManagement

Enterprise 2.0 = Knowledge Management 2.0?

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