AIIM Market IQ On Findability Webinar Press Version

Slide 1: Report cover here Thank You to Our Underwriters © AIIM | All rights reserved

Slide 2: Hyperactivity • 1/04 - FAST introduces Enterprise Search Platform (ESP) • 8/04 - Steve Jobs hypes Spotlight search for OS X • 8/05 - IBM contributes UIMA framework to open source, raises visibility of Omnifind search offering • 11/05 - Autonomy acquires Verity • 1/06 - Google shares pass $475 • 3/06 - MS releases Windows Live Search • 3/06 - Oracle’s Larry Ellison announces “Secure Enterprise Search” • 1/08 Microsoft announces Acquisition of FAST • 4/08 Google Named #1 Internationally Most Recognized Brand • 4/08 Microsoft Attempts Acquisition of Yahoo Thank You to Our Underwriters © AIIM | All rights reserved

Slide 3: Getting Better … 52% Finding said the Information Need to get their Job done has become Easier Over the Last 2 Years Thank You to Our Underwriters © AIIM | All rights reserved

Slide 4: Is Better Good Enough? 49% Finding said the Information I Need to do my Job is Difficult & Time Consuming Thank You to Our Underwriters © AIIM | All rights reserved

Slide 5: Renewed Expectations 82% said experience with the Consumer Web demand Improved has created for Enterprise Findability Thank You to Our Underwriters © AIIM | All rights reserved

Slide 6: Renewed Expectations 50% felt Findability on their own organization's internal web sites is worse than that on their favorite web sites Thank You to Our Underwriters © AIIM | All rights reserved

Slide 7: Web Influence? Rank the Effectiveness of the Following Commercial Web Sites? Thank You to Our Underwriters © AIIM | All rights reserved

Slide 8: Web Influence? Rank the Effectiveness of the Following Commercial Web Search Tools? Thank You to Our Underwriters © AIIM | All rights reserved

Slide 9: Web Influence? 40% stated Findability In fact, on their own Consumer-facing Web Sites is better than that on their internal sites Thank You to Our Underwriters © AIIM | All rights reserved

Slide 10: • dTSearch Thank You to Our Underwriters 10 © AIIM | All rights reserved

Slide 11: • Autonomy Thank You to Our Underwriters 11 © AIIM | All rights reserved

Slide 12: • Google Search Thank You to Our Underwriters 12 © AIIM | All rights reserved

Slide 13: • OpenText Thank You to Our Underwriters 13 © AIIM | All rights reserved

Slide 14: • IBM Dogear Thank You to Our Underwriters 14 © AIIM | All rights reserved

Slide 15: • Verity Thank You to Our Underwriters 15 © AIIM | All rights reserved

Slide 16: • Lucene Thank You to Our Underwriters 16 © AIIM | All rights reserved

Slide 17: Enterprise Findability How Well is Findability Understood in Your Organization? Thank You to Our Underwriters © AIIM | All rights reserved

Slide 18: Strategy? 49% Is it any surprise that have no formal goal for Findability inside the Firewall? Thank You to Our Underwriters © AIIM | All rights reserved

Slide 19: Business Criticality 85% Yet said Findability is Critical to Organizational Success Thank You to Our Underwriters © AIIM | All rights reserved

Slide 20: Business Criticality Rank the Criticality of Findability to the Following Applications/Functional Needs Imperative Significant Average Minimal Not at All Don't Know Thank You to Our Underwriters © AIIM | All rights reserved

Slide 21: Lack of Strategy? How Many Search Tools Do You Use in a Typical Work Week? Thank You to Our Underwriters © AIIM | All rights reserved

Slide 22: Best Practices • Findability - The Art and Science of Making Content Findable – Removes Burden from the Searcher – Strategic and Deliberate – Content is Aware Content Leaves Little to Chance Community – – Promotes Discovery Context Thank You to Our Underwriters 22 © AIIM | All rights reserved

Slide 23: An Arsenal of Tools • Agents • Natural Language Processing/Query • Behavioral Search • Ontology • Clustering • Parametric Search • Concept-based Search • Relevancy Ranking • Controlled Vocabularies • Security • Data Dictionaries • Semantic Search • Emergence/Trends • Sentiment Analysis • Entity Extraction • Social Bookmarking • Facets • Social Voting • Favorites • Tagging • Federated Search • Taxonomies • Free-text Search • Text Analytics • Metadata-based Search • Thesaurus • Multimedia-based Search Thank You to Our Underwriters 23 © AIIM | All rights reserved

Slide 24: Lack of Content? What Percentage of Your Organization's Information is Searchable Online? Thank You to Our Underwriters © AIIM | All rights reserved

Slide 25: Best Practices • Understanding - Value Statement • Sponsorship • Ownership • Strategy Content Community Context Thank You to Our Underwriters 25 © AIIM | All rights reserved

Slide 26: The Full Report 70+ pages of commentary and insights 75+ data points Available mid-July Thank You to Our Underwriters © AIIM | All rights reserved

Slide 27: Thank You Carl Frappaolo Cfrappaolo@aiim.org www.TakingAIIM.com Dan Keldsen Dkeldsen@aiim.org www.BizTechTalk.com Thank You to Our Underwriters © AIIM | All rights reserved