Business Etiquette
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Business Etiquette

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    Business Etiquette Business Etiquette Presentation Transcript

    • Cultural Differences and Their Impact Donna Parker
    • Greetings Around the World
      • USA
        • Firm handshake with direct eye contact.
      • Japan
        • Gentle handshake while avoiding direct eye contact.
      • Brazil
        • Extended handshakes at the first encounter, progressing to embraces once a friendship has been established.
    • Exchanging Business Cards
      • USA
        • Used as a convenience for contact information.
      • Japan
        • Exchange at first stages of introduction.
        • Present with both hands.
        • Study the card.
        • Treat the card with respect.
      • Brazil
        • Exchange at the beginning of meeting.
        • Have one side printed in English and the other side in Portuguese.
    • Conducting Business in …
      • Japan
        • Be on time for meetings.
        • Build relationships before getting down to business.
        • Do not expect immediate answers.
        • While negotiating, expect careful and serious consideration without a lot of verbal exchange.
        • Dress conservatively.
    • Conducting Business in …
      • Brazil
        • Be on time, but don’t expect to get started on time.
        • Schedule meetings between 10 a.m and noon or 3 p.m and 5 p.m.
        • Expect strong coffee.
        • Know Brazilian holidays.
        • Expect a lot of socialization during the meetings.
        • Do not refer to USA as “America.”
        • Conversation is highly animated.
    • Dressing in …
      • Japan
        • Men should wear dark business suits.
        • Women should also wear dark business suits with very few accessories.
        • Women should not wear pant suits.
        • Wear shoes that slip on and off easily.
    • Dressing in …
      • Brazil
        • Wear clothing appropriate to the hot climate—but keep it professional.
        • Men should not wear a short-sleeved shirt with a tie.
        • Do not wear the color combination of yellow and green.
        • Do not wear socks with sandals!
    • Dining in …
      • Japan
        • Clear your plate.
        • It is acceptable to lift bowls and slurp certain foods.
        • Do not stick chopsticks straight up in dishes of food, especially rice.
        • Do not pass food with chopsticks.
        • Eat rice plain or dip into soy sauce.
        • Do leave your glass full if you have had enough.
        • Do not eat while on the run.
        • Tips are not expected in Japan.
    • Dining in …
      • Brazil
        • Always use utensils—even with chicken.
        • Never drink from a can.
        • Place utensils across the plate horizontally when finished.
        • Do not discuss business during the meal—wait until coffee is served.
    • Giving Gifts in …
      • Japan
        • Avoid giving pricey gifts.
        • Offer gift with both hands.
        • Importance is placed on wrapping.
        • Do not use white wrapping paper—it represents death and rebirth.
        • Four of anything is considered bad luck.
    • Giving Gifts in …
      • Brazil
        • Do not go to someone’s home empty handed.
        • Give gifts after business is conducted.
        • Don’t give 13 of anything—bad luck.
        • Don’t give anything in purple or black.
        • Don’t give knives.
        • Don’t give handkerchiefs.
    • Beware of Gestures!
      • USA
        • A-O.K. gesture
      • Japan
        • Money
      • Brazil
        • Obscene
    • Awareness
      • Our World is Shrinking!
      • In our global economy today, effective intercultural communication is a necessity to build successful relationships with international and multicultural associates at home and around the world.
    • Thank you!