ROLE PLAY

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ROLL PLAY SELLS TIPS

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ROLE PLAY

  1. 1. www.salesleadstore.info<br />Process based scenarios (role plays) <br />D.K.M.<br />
  2. 2. I’m not interested!<br />If the customer states the above statement at the start of the call or even before you do a presentation of your product, you need to check your rate of speech/tone.<br />You have to build a good deal of rapport with the customer.<br />You also need to check with the customer as to why he/she is not interested, probe the customer to find the reason behind why he/she is not interested. <br />You need to use rebuttal statements such as “Sir/Ms help me understand the reason as to why you’re not interested…. Because everybody said just the same thing at the beginning but when they actually listened to what I had to say they were more than glad to buy the product and even thanked me for it at the end. <br />
  3. 3. I’m Busy right now! <br />The customer could use the above statement to avoid your conversation or the customer would definitely be busy at that point of time.<br />At situations like these use a polite tone and check with the customer if he/she could spare a few minutes… <br />Use customers name not “Sir/Ms if you could just spare a few minutes of your precious time I would quickly explain as to why I have called you today!<br /> Or if the customer does not want to spare a few minutes, quickly ask the customer a specific/comfortable time you could call back, thank the customer and hang up quickly….<br />
  4. 4. Call me back!<br />When ever a customer requests you to call back, ensure that you check the level of interest the customer shows towards your service or product.<br />Put in efforts to convert the call into a sales call however if the customer persists that you call later, always keep the customer excited about your service or product by making he or she feel that there is a lot more about your service or product they need to know.<br />Use statements like “I will definitely call back so that I can explain to you the added benefits and advantages that this service or product can give you” <br />
  5. 5. I would call you and let you know if I need it.<br /> Usually when a customer uses the above statement, he/she is simply not interested and is just trying to avoid you, at a situation like this always use a polite tone and use statements like….. <br />“I would be more than glad to take your call use Customer name but since this is an outbound department I would not be able to take your call”<br />I would be more than happy to call you at a convenient of yours…. please let me know as to what would be a convenient time and I’ll ensure that I call you back.<br />…. also try to buy time from the customer so that you can complete your product presentation and make a sale.<br />
  6. 6. But company x offered me a better deal than yours…… <br />This is a customer who is trying to get the best deal/value for their money. They would like to see whether you will stretch your benefits in order to get them as your customer. This is a time when your convincing and presentation skills are put to the test.<br />Even if the other company is offering more than yours, you must be able to convince them of the service & benefits of your company ( value for money, reliability, service etc..) <br />
  7. 7. Are you trying to sell me something…..<br />The answer is “Yes”. Do not beat around the bush with such customers. Make sure you do not waste their time. Be precise, present and make the best of the opportunity.<br />
  8. 8. CUSTOMERS ARE LOOKING FOR GOOD SERVICE ABOVE ALL. IF THEY ARE ASSURED GOOD SERVICE, THEY ARE YOUR CUSTOMER’S FOR A LIFETIME! NOW GO MAKE A SALES CALL!!!<br />www.salesleadstore.info<br />

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