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  • 1. DALE A. CHILVERSdaleachilvers@rogers.com 905-404-5163 (Cell)PROFILEOver 20 years of integrated project management experience encompassing IT and businessimprovement/integration generalist projects; responsible for initiating, planning, executing and controlling mid-to-large-sized, full-lifecycle, application development/management initiatives in multi-tiered, business-to-business and consumer service sectors. Managed multi-million-dollar project budgets, plans, structures,schedules, staffing, and delivery of solutions, which addressed business requirements and performed totechnical specifications. Demonstrated an exemplary track record in completing projects on time and underbudget utilizing established and emerging state-of-the-art methodologies.A skilled technical manager and troubleshooter who demonstrates proactive approaches to solving complexsystems initiatives and applications whether onshore or offshore, able to implement key performance measures,assess and deliver high quality project standards, manage corporate initiatives, lead multidisciplinary teams, andachieve overall productivity objectives. Project management, business analysis, business/data modeling, and business process reengineeringexpertise Outsourcing/offshoring professional with experience analyzing, transacting, managing, and overseeingaspects of O/O lifecycle High standard of integrity, pragmatism, and organization with an interactive team management style Team leader and motivator–able to generate project awareness, enthusiasm, interest and momentum Technically proficient with extensive MIS and ISO expertise including lead auditor experience Extensive experienced in digital imaging for Personal Lines and Loans, Residential Mortgages, ChequeReturn Processing, Cross Country Capture (Cheque) & Remote Deposit Capture Strong understanding of CPA Image Rules Phase III and IV ,Foreign Account Tax Compliance Act (FATCA),Frank-Dodd Act, and European Market Infrastructure RegulationPROFESSIONAL EXPERIENCEBANK OF MONTREAL, FINANCIAL GROUP APRIL 2013 –CURRENTProject Manager , Toronto, Ontario Managed technology and business process streams for the largest mortgage project in the banks historywhich also included a pivotal offshoring component (90 offshore personnel) Completed RAID logs and follow-up, Project Schedules, completed statistical analysis of daily parallel runincluding SLA’s, volumes, offshore certification and daily reporting to executives. Facilitated daily offshore checkpoint meetings during parallel runs with SME’s and offshore personnel.weekly team, business partner and stakeholder meetings, Utilized Microsoft PowerPoint, Microsoft Professional Office, SharePoint, Captiva, Livelink and TIBCOTD BANK , WEALTH OPERATIONS AND TECHNOLOGY JULY2012 – DECEMBER 2012Program Manager , Toronto, Ontario Prepared and presented with AVP Associate Vice President, Service Management Business Unit, Monthlymanagement reporting for all projects, financials, operations and technology results. Completed in-depth analysis of all financial aspects of the business unit on a monthly basis including projectcost savings and SOW expenditures. Administered RAID list control and follow-up responsibility. Tracked and reported budget expenditures. Utilized Microsoft PowerPoint, Microsoft Professional Office, & SharePoint
  • 2. DALE A. CHILVERSPAGE 2PROFESSIONAL EXPERIENCE (CONT.)SCOTIABANK , OPERATIONAL EFFICIENCIES AND DIGITIZATION, BANKING SOLUTIONSDEC 2011 – APRIL 2012Delivery Manager (PM) , Toronto, Ontario Managed multiple initiatives varying from small to very large solely aimed at Bank efficiencies and costsavings. Prepared Process mapping of internal processes as well as business process re-engineering (BPR) for projectsand work streams. Used Scotiabank’s project management methodologies system, Whitepapers, TestingPlans, UAT, control and maintain Project schedules for all work streams, technical documentation writing andfacilitated weekly updates/meetings with Stakeholders and Business Partners. Administered RAID log control and follow-up responsibility. Tracked and reported budget expenditures. Utilized PMO System, Visio, Microsoft PowerPoint, Microsoft Project Server, Microsoft Professional Office,SharePoint, Mind Mapping Vendor Relationships: Symcor Products Supported: Digital Document Imaging for Cheque Returns, Cross Country Capture (Cheques),Remote Deposit Capture. Also involved CPA Image Rules Phase III and IV and FATCAROYAL BANK OF CANADA (RBC), BUSINESS ARCHITECTURE, PROGRAM MANAGEMENTJUNE 2011 – DEC 2011Senior Project Manager , Toronto, Ontario Managed national launch of RBC’s Financial Planning Brand with twenty three supplementary work streamsincluding, but not limited to: Business Initiatives, Marketing, Sales and Support Optimization, HumanResources, Incentive Compensation, Product Distribution, and Legal & Compliance (Company, Outside andGovernment).Used Royal Bank specific project methodologies system.. Prepared Process Mapping of internal processes as well as business reengineering process (BPR) for projectsand work streams, , Testing Plans, UAT, create and maintain Project schedules of all work streams, technicaldocumentation writing and facilitated weekly updates with Stakeholders and Business Partners. Utilized PMO System, Visio, Microsoft PowerPoint, Microsoft Project, Microsoft Office, SharePoint, MindMapping Products Supported: Financial Planning, GIC’s, RRSP, RSP and other Investment ProductsCIBC, PROJECT M ANAGEMENT OFFICE, M ORTGAGES AND LENDING M AY 2009– M AY 2011Senior Project Manager/Business Analyst , Toronto, Ontario Co-launched and managed two major national initiatives in unison with several supplementary projectsincluding, but not limited to: Risk, Legal, Retail Operations, Insurance, Branch Human Resources, and ProductDistribution sectors–working extensively with Back Office Retail Operations as well as frontline Lenders andBranch Managers. Designed report specifications for weekly management review processes; completed statistical analysis ofpilots and national launches of projects, report/query creation and testing tool development. Acted as a key liaison between the programming staff and business groups; formulated all BusinessRequirement Documentation for programming department; managed and developed testing initiatives;facilitated meetings and participated on Issues Committee; utilized Visio, Microsoft PowerPoint, MicrosoftProject, Microsoft Access/Office, & Filogix Prepared proposals and project requirements documentation, statements, estimates, sequencing andscheduling; built productive partnerships with all project managers to share responsibility of multi-tiered/divisional issues; provided expertise on a wide array of troubleshooting issues in autonomous andmultidisciplinary team structures. Delivered technical solutions to divisional sectors outlining timeframes, procedures for accomplishingobjectives, staffing requirements and allocation of available resources for various project phases; involved in
  • 3. the ongoing co-investigation and procurement of advanced and emerging project management system toolsand technologies. Products Supported: Digital Imaging of Residential Mortgages & Line and Loans Other products supported wereGIC’s, RRSP’s, RESP, and Various Loan Collateral TypesDALE A. CHILVERSPAGE 3PROFESSIONAL EXPERIENCE (CONT.)EMBANET, Providers of e-learning expertise to institutions across North America Nov 2007 – Feb2009Director Project Management, Toronto, Ontario Created company PMO methodology and processes. Installed project management software for corporate-wide utilization; managed over 300 internal projects and250 users at any one time; designed report specifications for Management review process; completed processmapping of all internal processes for the company; completed weekly updates and facilitated multidisciplinarymeetings. Developed and implemented successful client service plans that established a framework for businesspartnerships, and incorporated training, quota allocation and forecasting; held a pivotal role in serving themultifaceted needs of the company as a senior management advisor, staff communicator, and a catalyst of seamlesstechnological growth. Oversaw business process reengineering of all internal processes; held client level training on projectmanagement and processes; adhered to Best Practices for all business processes; liaison between softwarevendors and Embanet users; utilized Visio, Microsoft Project Server, Microsoft Office, Mindjet Pro, ACE ProjectManagement, Salesforce and SalesLogix.CIBC, Record Retention Transition Project June2007- Oct 2007Project Leader, Toronto, Ontario Led the Record Retention transition project; successfully reconciled two Vendors’ records which consisted of over90,000 boxes being transitioned; met all timelines and budgets; created project methodology documents;directed transportation of inventory (Iron Mountain); oversaw weekly Gantt Chart Monitoring and Reportingfunctions. Developed Programmed Reconciliation Databases; designed report specifications for Management reviewprocess; reengineered internal business processes (BPR) related to record retention management; completedUser Training on new processes; completed bi-weekly updates and facilitated management meetings; utilizedVisio, Microsoft Project, Microsoft Access/Office, and Great Plains/Microsoft Dynamics.THE M ACKIE GROUP, An international logistic moving companyNov 2001 – May 2007Business Process Consultant, Toronto, Ontario Acted as a strategic consultant to the Senior Management team; proactively established best practicesmethodology, program and report specifications, and organizational structures; spearheaded many businessprocess reengineering (BPR) initiatives over a five-year period; wrote effective proposals; negotiated contracts,bids and project proposals. Assisted Senior Management in the creation and organization of new business entities and directions; workedwith multiple DCs in Canada and the United States developing storage/transportation processes and inventorysystems; acted as a facilitator to improve the synergy between IT Strategy Programming and Project staff andsystem users. Developed client business requirements and specifications for data entry, and MIS reporting specifications (userand management) and implementation plans; provided Supply Chain Project Management that included anEnterprise Purchasing System and an ABM Inventory System encompassing security, racking and cage systems. Supported the opening of a new warehouse by preparing detailed technical documentation from MultipleVendors including Security Systems, Networking, Racking and Cage Systems; involved in the creation of Process
  • 4. Mapping; oversaw audit/build/test systems development; acted as a key business user contact point on projectsand operations. Developed and executed systems implementations, conversion plans, process development and relatedoperational functions; developed/executed user acceptance and end-user training; developed/tracked all projectplans, timelines, scope and budgets; utilized Microsoft Office/Project/Visio/Great Plains/Microsoft Dynamics, andCrystal reports.NIELSEN HALEY & ABBOTT LLP , Insurance coverage, fidelity, surety, and civil appealsMay 2006Expert Witness, San Francisco, California Testified as an Expert Witness for the Defense in a software copyright trial; analyzed numerous volumes of trialdepositions; provided professional deposition under oath; presented expert documentation on the “State of theLeasing Industry” from 1999 to 2005 (entire length of investigation, analysis, and testimony lasted four months).DALE A. CHILVERSPAGE 4PROJECT MANAGEMENT CONSULTANCY, Numerous multi- national clients1995 - 2001Project Manager , Canada and the United States Consulted in a Project Management capacity for several prominent organizations in both Canada and the UnitedStates including, but not limited to: CIBC, Savin Credit Corporation (Connecticut), Old Kent Bank (Illinois), YamahaMotor Corporation (California), M & I National Leasing (Wisconsin), Commcorp Financial (Toronto), Leasepak,Dolsen Leasing (Oregon), McCue Systems Incorporated (California), Daimler-Chrysler, National Bank of Detroit(Michigan), and Specialized Transportation Incorporated (Fort Wayne, Indiana). Major duties included Data Mapping, Data Conversions, MIS Reporting, Process Engineering and Reengineering.Held key roles in serving the multifaceted needs of several client companies as a staff advisor, communicator, anda facilitator of positive growth. Participated in staff and management meetings on a wide variety of technicalissues.NEWCOURT CREDIT GROUP, Financial Services Company1992 - 1995MIS Manager, Toronto, OntarioCENTRAL GUARANTY LEASING , Fleet Leasing and Fleet Management Solutions1988 - 1991MIS Supervisor, Toronto, OntarioEDUCATION Completed a three-year Business Diploma Program, Durham College of Applied Arts Attended several industry training, leadership, and development courses (ongoing) Currently working toward PMI Accreditation from Ryerson University (The Chang School)VOLUNTEER Habitat for Humanity Canada, Volunteer Project Manager Youth Soccer Coach, Brookside, Oshawa John Howard Society D.A.D.S., Group FacilitatorREFERENCESEmployer and Character Letters of Recommendation Available on Request