Business Etiquette Menna
Upcoming SlideShare
Loading in...5
×

Like this? Share it with your network

Share
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
6,462
On Slideshare
6,284
From Embeds
178
Number of Embeds
5

Actions

Shares
Downloads
622
Comments
0
Likes
0

Embeds 178

http://www.rtc.org.eg 137
http://rtc.org.eg 32
http://www.slideshare.net 7
http://209.85.129.132 1
http://translate.googleusercontent.com 1

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1.  
  • 2. Manners of working & workplace Mennatallah Magdy ElMeligie RTC Club Team Leader Business Etiquette
  • 3. Session Objectives
      • Who needs it? Why?
      • ABC
      • Dress etiquette
      • Introductions
      • Office etiquette
      • Telephone manners
      • Electronic etiquette
      • Dinner etiquette
  • 4. What is business etiquette?
    • Presenting yourself with the kind of polish that shows you can be taken seriously.
  • 5. Who should consider this session as an important one?
    • Simply; YOU !
    Study related Presentations Career related
  • 6.
    • Leaving a first good impression
    • Deal better with working concerns
    • Self satisfaction
    • Less frustration
    • Image
    • Better relationships
    Why Business etiquette?
  • 7.
    • You only have ONE opportunity to make a good first impression!
    94% of the time their initial assessment is correct!
  • 8. ABC of Business etiquette
    • A ppearance
      • Color, wardrobe, grooming
    • B ehavior
      • Etiquette, civility, attitude
    • C ommunication
      • Verbal, nonverbal, written
  • 9. Business Attitude
    • You are the company’s representative.
    • Respect for others privacy.
    • Respect for hierarchy.
    • Punctuality.
    • Self Control.
  • 10.  
  • 11. Dressing Etiquette
    • Golden rule: Dress like a professional...You will feel like a professional!
    • Clothing Style
    • Fabrics
    • Colors
  • 12. Dressing (Clothing Style)
    • Suits
    • Blouses
    • Shoes
    • Bag or briefcase
    • Accessories
  • 13.
    • Fall to the knees or just below.
    • Not tight.
    • Opaque.
    • No longer than just below mid-calf.
    Dressing (Clothing Style) - Skirt
  • 14.
    • Not tight
    • Long
    • Straight
    Dressing (Clothing Style) - Trousers Black Grey Navy Taupe Burgundy
  • 15.
    • Opaque
    • Co-ordinates best in white , off-white & beige colors.
    • Fabrics: Silk , Cotton , With polyester.
    Dressing (Clothing Style) - Blouses
  • 16.
    • Color matching.
    • Fabrics: Gabardine, Wool, Blended Linen.
    • Avoid: Leather
    Dressing (Clothing Style) - Blazer
  • 17.
    • Closed toe (No sandals)
    • Heels 5 to 7.5 cms.
    • Leather rather than synthetic.
    • Matching color of suit.
    • Navy, black and taupe.
    Dressing (Clothing Style) - Shoes
  • 18.
    • Leather accessories.
    • Classic rather than trendy items.
    • Same color of shoes.
    • Only necessary items.
    Dressing (Clothing Style) - Bags
  • 19.
    • Jewelry (Earring, Ring, Pearls)
    • Watch
    • Belt
    • Stockings
    • Scarves
    Dressing (Clothing Style) - Accessories
  • 20.
    • Eye-Glasses
    • Perfume
    • Hair
    • Make up
    Dressing (Clothing Style) - Accessories
  • 21. Introductions (Yourself)
    • Know names of everyone & how to pronounce.
    • Always arrive on time or 5 mins earlier
    • Exchange business cards
    • Look in the eye
    • Say your name slowly & clearly
    • Smile
  • 22.
    • Body Language
    • Handshake
    Introductions (Yourself) – Cont.
    • Firm But painless
    • Lasts about 3 secs
    • Doesn’t Continue through the entire introduction.
  • 23. Introductions (One to one)
    • Power and hierarchy
    • Lesser authority to greater authority
    • Gender plays no role
    • Introducing a speaker
    • Introducing self
    • Responding to introduction
  • 24. Showing respect
    • Use last names with customers unless they are about your age and rank.
    • Don’t keep customers waiting.
    • When someone of higher rank or from outside the organization enters, everyone in the office stands.
    • Junior employees stand until seniors sit.
  • 25. Your Office Mind your own business Neat & Organized Your physical behaviour
  • 26. Telephone manners
    • Always return calls.
    • If you're going to be out, have someone pick up your calls.
    • Identify yourself and tell them the basic nature of your call.
    • Answer the phone with some enthusiasm.
    • Ask permission before putting someone on speakers.
  • 27. Telephone manners (Cont.)
    • Voice Mails
    • Provide your name, company and phone number.
    • Make your message brief and concise.
    • Repeat your name and phone number at the end of message.
    • Slow and clear pace.
  • 28. Before sending
    • E-mail address eg: [email_address] & not [email_address] !!
    • Is it the right media for your message?
    • Will my recipient check his/her mail?
    • Signature Mennatallah Magdy ElMeligie RTC Member Recruitment & Training Committee www.rtc.org.eg
    Electronic Etiquette
  • 29. Sending
    • What is Bcc & Cc ?
    • Subject: Initial Caps on all of the words. eg: Training Department 2008 .ppt Not : Hey , attached is the presentation that u ve requested , check it pls!
    • Have a salutation & sign off eg: Dear Sir/Mr. or Ms Or Mrs Sincerely, Regards..
    Electronic Etiquette
  • 30.
    • Fonts: - (NEVER use Comic ) - Professional fonts are: Garamond , Times New Roman , Verdana & Arial . - Size & not size !
    • Abbreviations
    • 1 idea/paragraph; Short paragraphs are encouraged.
    • Never to use “   ”
    Sending Electronic Etiquette
  • 31.
    • Check spelling and grammar.
    • Punctuation
    • If pre-saved contact details Do not just hit reply or forward and start typing!
    • “ Please find the attached file....”
    • Avoid forwarding mails to your recipients unless its business-wise!
    Sending Electronic Etiquette
  • 32. Sending
    • Remember.... There is nothing so called
    Electronic Etiquette
  • 33. Dinning Etiquette
    • Reply promptly to invitation
    • Only cancel on very urgent business
    • Be on time—call restaurant and send message to host if late
    • If you arrive before host, you may sit at table but eat nothing but water until host arrives
  • 34.
    • Never order the most expensive item. Order medium-priced food.
    • Take no notice of check. Do NOT offer to leave tip.
    • Thank your host!
    • Stand on the right side of your chair and enter from your left.
    Dinning Etiquette (Cont.)
  • 35.
    • Pass to the right and do not help yourself first—pass salt and pepper as a set.
    • Decide on your menu selections quickly.
    • Do not share a dessert.
    • Put your napkin on your lap.
    Dinning Etiquette (Cont.)
  • 36.
    • Wait for all people to be served before beginning
    • Know which silverware to use with which food
    • Cut your meat one bite at a time
    • Break off small bites of bread and butter only one bite at a time
    Dinning Etiquette (Cont.)
  • 37.
    • Soup--dip spoon into soup sideways away from you. Sip from side. Rest spoon on plate when finished.
    • Salad—eat salad with fork, use knife only as last resort.
    Dinning Etiquette (Cont.)
  • 38.
    • Pastries—Cut in halves or quarters and eat with fingers or fork.
    • Pasta—Separate a few strands with folk. Twirl onto fork with tines held again plate.
    • Never eat chips nor French fries with fingers.
    Dinning Etiquette (Cont.)
  • 39.
    • Elbows on table
    • Salt/pepper on food before tasting
    • Talking with mouth full
    • Drinking with food in mouth
    • Gesturing with silverware
    • Never medicate yourself at the table
    Dinning Etiquette (Cont.) Don’ts
  • 40.
    • Pushing back your plates at end of meal
    • Answering or placing cell phone calls at table
    • Arranging hair or applying makeup at table
    • Picking your teeth at the table. If you must leave the table, place your napkin on your chair.
    Dinning Etiquette (Cont.) Don’ts
  • 41.  
  • 42.
    • Your feedback is highly appreciated :
    • [email_address]