Manners of working & workplace Mennatallah Magdy ElMeligie RTC Club Team Leader Business Etiquette
Session Objectives <ul><ul><li>Who needs it? Why? </li></ul></ul><ul><ul><li>ABC </li></ul></ul><ul><ul><li>Dress etiquett...
What is business etiquette? <ul><li>Presenting yourself with the kind of polish that shows you can be taken seriously.  </...
Who should consider this session as an important one? <ul><li>Simply;  YOU ! </li></ul>Study related Presentations Career ...
<ul><li>Leaving a first good impression </li></ul><ul><li>Deal better with working concerns  </li></ul><ul><li>Self satisf...
<ul><li>You only have  ONE  opportunity to make a good first impression! </li></ul>94%  of the time their initial assessme...
ABC of Business etiquette <ul><li>A ppearance </li></ul><ul><ul><li>Color, wardrobe, grooming </li></ul></ul><ul><li>B eha...
Business Attitude <ul><li>You are the company’s representative. </li></ul><ul><li>Respect for others privacy. </li></ul><u...
 
Dressing Etiquette <ul><li>Golden  rule: Dress like a professional...You will feel like a professional! </li></ul><ul><li>...
Dressing (Clothing Style) <ul><li>Suits </li></ul><ul><li>Blouses </li></ul><ul><li>Shoes </li></ul><ul><li>Bag or briefca...
<ul><li>Fall to the knees or just below. </li></ul><ul><li>Not tight. </li></ul><ul><li>Opaque. </li></ul><ul><li>No longe...
<ul><li>Not tight </li></ul><ul><li>Long </li></ul><ul><li>Straight </li></ul>Dressing (Clothing Style) - Trousers Black  ...
<ul><li>Opaque </li></ul><ul><li>Co-ordinates best in white , off-white & beige colors. </li></ul><ul><li>Fabrics: Silk , ...
<ul><li>Color matching. </li></ul><ul><li>Fabrics: Gabardine, Wool, Blended Linen. </li></ul><ul><li>Avoid: Leather </li><...
<ul><li>Closed toe (No sandals) </li></ul><ul><li>Heels  5 to 7.5  cms. </li></ul><ul><li>Leather rather than synthetic.  ...
<ul><li>Leather accessories. </li></ul><ul><li>Classic rather than trendy items. </li></ul><ul><li>Same color of shoes. </...
<ul><li>Jewelry (Earring, Ring, Pearls) </li></ul><ul><li>Watch </li></ul><ul><li>Belt </li></ul><ul><li>Stockings </li></...
<ul><li>Eye-Glasses </li></ul><ul><li>Perfume </li></ul><ul><li>Hair </li></ul><ul><li>Make up </li></ul>Dressing (Clothin...
Introductions (Yourself) <ul><li>Know names of everyone & how to pronounce. </li></ul><ul><li>Always arrive on time or 5 m...
<ul><li>Body Language </li></ul><ul><li>Handshake </li></ul>Introductions (Yourself) – Cont. <ul><li>Firm But painless </l...
Introductions (One to one) <ul><li>Power and hierarchy  </li></ul><ul><li>Lesser authority to greater authority  </li></ul...
Showing respect <ul><li>Use last names with customers unless they are about your age and rank. </li></ul><ul><li>Don’t kee...
Your Office Mind your own business Neat & Organized Your physical behaviour
Telephone manners <ul><li>Always return calls. </li></ul><ul><li>If you're  going to be out, have someone pick up your cal...
Telephone manners (Cont.) <ul><li>Voice Mails </li></ul><ul><li>Provide your name, company and phone number. </li></ul><ul...
Before sending <ul><li>E-mail address eg:  [email_address]  & not  [email_address]  !! </li></ul><ul><li>Is it the  right ...
Sending <ul><li>What is  Bcc & Cc ? </li></ul><ul><li>Subject: Initial  Caps  on all of the words.  eg:  Training Departme...
<ul><li>Fonts: - (NEVER use   Comic ) -  Professional fonts are:  Garamond ,  Times New Roman  ,  Verdana  &  Arial . - Si...
<ul><li>Check spelling and grammar. </li></ul><ul><li>Punctuation   </li></ul><ul><li>If  pre-saved contact  details Do no...
Sending <ul><li>Remember.... There is nothing so called </li></ul>Electronic Etiquette
Dinning Etiquette <ul><li>Reply promptly to invitation </li></ul><ul><li>Only cancel on very urgent business </li></ul><ul...
<ul><li>Never order the most expensive item. Order medium-priced food. </li></ul><ul><li>Take no notice of check.  Do NOT ...
<ul><li>Pass to the right and do not help yourself first—pass salt and pepper as a set. </li></ul><ul><li>Decide on your m...
<ul><li>Wait for all people to be served before beginning </li></ul><ul><li>Know which silverware to use with which food <...
<ul><li>Soup--dip spoon into soup sideways away from you. Sip from side. Rest spoon on plate when finished. </li></ul><ul>...
<ul><li>Pastries—Cut in halves or quarters and eat with fingers or fork. </li></ul><ul><li>Pasta—Separate a few strands wi...
<ul><li>Elbows on table </li></ul><ul><li>Salt/pepper on food before tasting </li></ul><ul><li>Talking with mouth full </l...
<ul><li>Pushing back your plates at end of meal </li></ul><ul><li>Answering or placing cell phone calls at table </li></ul...
 
<ul><li>Your feedback is  highly appreciated : </li></ul><ul><li>[email_address] </li></ul>
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Business Etiquette Menna

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Business Etiquette Menna

  1. 2. Manners of working & workplace Mennatallah Magdy ElMeligie RTC Club Team Leader Business Etiquette
  2. 3. Session Objectives <ul><ul><li>Who needs it? Why? </li></ul></ul><ul><ul><li>ABC </li></ul></ul><ul><ul><li>Dress etiquette </li></ul></ul><ul><ul><li>Introductions </li></ul></ul><ul><ul><li>Office etiquette </li></ul></ul><ul><ul><li>Telephone manners </li></ul></ul><ul><ul><li>Electronic etiquette </li></ul></ul><ul><ul><li>Dinner etiquette </li></ul></ul>
  3. 4. What is business etiquette? <ul><li>Presenting yourself with the kind of polish that shows you can be taken seriously. </li></ul>
  4. 5. Who should consider this session as an important one? <ul><li>Simply; YOU ! </li></ul>Study related Presentations Career related
  5. 6. <ul><li>Leaving a first good impression </li></ul><ul><li>Deal better with working concerns </li></ul><ul><li>Self satisfaction </li></ul><ul><li>Less frustration </li></ul><ul><li>Image </li></ul><ul><li>Better relationships </li></ul>Why Business etiquette?
  6. 7. <ul><li>You only have ONE opportunity to make a good first impression! </li></ul>94% of the time their initial assessment is correct!
  7. 8. ABC of Business etiquette <ul><li>A ppearance </li></ul><ul><ul><li>Color, wardrobe, grooming </li></ul></ul><ul><li>B ehavior </li></ul><ul><ul><li>Etiquette, civility, attitude </li></ul></ul><ul><li>C ommunication </li></ul><ul><ul><li>Verbal, nonverbal, written </li></ul></ul>
  8. 9. Business Attitude <ul><li>You are the company’s representative. </li></ul><ul><li>Respect for others privacy. </li></ul><ul><li>Respect for hierarchy. </li></ul><ul><li>Punctuality. </li></ul><ul><li>Self Control. </li></ul>
  9. 11. Dressing Etiquette <ul><li>Golden rule: Dress like a professional...You will feel like a professional! </li></ul><ul><li>Clothing Style </li></ul><ul><li>Fabrics </li></ul><ul><li>Colors </li></ul>
  10. 12. Dressing (Clothing Style) <ul><li>Suits </li></ul><ul><li>Blouses </li></ul><ul><li>Shoes </li></ul><ul><li>Bag or briefcase </li></ul><ul><li>Accessories </li></ul>
  11. 13. <ul><li>Fall to the knees or just below. </li></ul><ul><li>Not tight. </li></ul><ul><li>Opaque. </li></ul><ul><li>No longer than just below mid-calf. </li></ul>Dressing (Clothing Style) - Skirt
  12. 14. <ul><li>Not tight </li></ul><ul><li>Long </li></ul><ul><li>Straight </li></ul>Dressing (Clothing Style) - Trousers Black Grey Navy Taupe Burgundy
  13. 15. <ul><li>Opaque </li></ul><ul><li>Co-ordinates best in white , off-white & beige colors. </li></ul><ul><li>Fabrics: Silk , Cotton , With polyester. </li></ul>Dressing (Clothing Style) - Blouses
  14. 16. <ul><li>Color matching. </li></ul><ul><li>Fabrics: Gabardine, Wool, Blended Linen. </li></ul><ul><li>Avoid: Leather </li></ul>Dressing (Clothing Style) - Blazer
  15. 17. <ul><li>Closed toe (No sandals) </li></ul><ul><li>Heels 5 to 7.5 cms. </li></ul><ul><li>Leather rather than synthetic. </li></ul><ul><li>Matching color of suit. </li></ul><ul><li>Navy, black and taupe. </li></ul>Dressing (Clothing Style) - Shoes
  16. 18. <ul><li>Leather accessories. </li></ul><ul><li>Classic rather than trendy items. </li></ul><ul><li>Same color of shoes. </li></ul><ul><li>Only necessary items. </li></ul>Dressing (Clothing Style) - Bags
  17. 19. <ul><li>Jewelry (Earring, Ring, Pearls) </li></ul><ul><li>Watch </li></ul><ul><li>Belt </li></ul><ul><li>Stockings </li></ul><ul><li>Scarves </li></ul>Dressing (Clothing Style) - Accessories
  18. 20. <ul><li>Eye-Glasses </li></ul><ul><li>Perfume </li></ul><ul><li>Hair </li></ul><ul><li>Make up </li></ul>Dressing (Clothing Style) - Accessories
  19. 21. Introductions (Yourself) <ul><li>Know names of everyone & how to pronounce. </li></ul><ul><li>Always arrive on time or 5 mins earlier </li></ul><ul><li>Exchange business cards </li></ul><ul><li>Look in the eye </li></ul><ul><li>Say your name slowly & clearly </li></ul><ul><li>Smile </li></ul>
  20. 22. <ul><li>Body Language </li></ul><ul><li>Handshake </li></ul>Introductions (Yourself) – Cont. <ul><li>Firm But painless </li></ul><ul><li>Lasts about 3 secs </li></ul><ul><li>Doesn’t Continue through the entire introduction. </li></ul>
  21. 23. Introductions (One to one) <ul><li>Power and hierarchy </li></ul><ul><li>Lesser authority to greater authority </li></ul><ul><li>Gender plays no role </li></ul><ul><li>Introducing a speaker </li></ul><ul><li>Introducing self </li></ul><ul><li>Responding to introduction </li></ul>
  22. 24. Showing respect <ul><li>Use last names with customers unless they are about your age and rank. </li></ul><ul><li>Don’t keep customers waiting. </li></ul><ul><li>When someone of higher rank or from outside the organization enters, everyone in the office stands. </li></ul><ul><li>Junior employees stand until seniors sit. </li></ul>
  23. 25. Your Office Mind your own business Neat & Organized Your physical behaviour
  24. 26. Telephone manners <ul><li>Always return calls. </li></ul><ul><li>If you're going to be out, have someone pick up your calls. </li></ul><ul><li>Identify yourself and tell them the basic nature of your call. </li></ul><ul><li>Answer the phone with some enthusiasm. </li></ul><ul><li>Ask permission before putting someone on speakers. </li></ul>
  25. 27. Telephone manners (Cont.) <ul><li>Voice Mails </li></ul><ul><li>Provide your name, company and phone number. </li></ul><ul><li>Make your message brief and concise. </li></ul><ul><li>Repeat your name and phone number at the end of message. </li></ul><ul><li>Slow and clear pace. </li></ul>
  26. 28. Before sending <ul><li>E-mail address eg: [email_address] & not [email_address] !! </li></ul><ul><li>Is it the right media for your message? </li></ul><ul><li>Will my recipient check his/her mail? </li></ul><ul><li>Signature Mennatallah Magdy ElMeligie RTC Member Recruitment & Training Committee www.rtc.org.eg </li></ul>Electronic Etiquette
  27. 29. Sending <ul><li>What is Bcc & Cc ? </li></ul><ul><li>Subject: Initial Caps on all of the words. eg: Training Department 2008 .ppt Not : Hey , attached is the presentation that u ve requested , check it pls! </li></ul><ul><li>Have a salutation & sign off eg: Dear Sir/Mr. or Ms Or Mrs Sincerely, Regards.. </li></ul>Electronic Etiquette
  28. 30. <ul><li>Fonts: - (NEVER use Comic ) - Professional fonts are: Garamond , Times New Roman , Verdana & Arial . - Size & not size ! </li></ul><ul><li>Abbreviations </li></ul><ul><li>1 idea/paragraph; Short paragraphs are encouraged. </li></ul><ul><li>Never to use “   ” </li></ul>Sending Electronic Etiquette
  29. 31. <ul><li>Check spelling and grammar. </li></ul><ul><li>Punctuation </li></ul><ul><li>If pre-saved contact details Do not just hit reply or forward and start typing! </li></ul><ul><li>“ Please find the attached file....” </li></ul><ul><li>Avoid forwarding mails to your recipients unless its business-wise! </li></ul>Sending Electronic Etiquette
  30. 32. Sending <ul><li>Remember.... There is nothing so called </li></ul>Electronic Etiquette
  31. 33. Dinning Etiquette <ul><li>Reply promptly to invitation </li></ul><ul><li>Only cancel on very urgent business </li></ul><ul><li>Be on time—call restaurant and send message to host if late </li></ul><ul><li>If you arrive before host, you may sit at table but eat nothing but water until host arrives </li></ul>
  32. 34. <ul><li>Never order the most expensive item. Order medium-priced food. </li></ul><ul><li>Take no notice of check. Do NOT offer to leave tip. </li></ul><ul><li>Thank your host! </li></ul><ul><li>Stand on the right side of your chair and enter from your left. </li></ul>Dinning Etiquette (Cont.)
  33. 35. <ul><li>Pass to the right and do not help yourself first—pass salt and pepper as a set. </li></ul><ul><li>Decide on your menu selections quickly. </li></ul><ul><li>Do not share a dessert. </li></ul><ul><li>Put your napkin on your lap. </li></ul>Dinning Etiquette (Cont.)
  34. 36. <ul><li>Wait for all people to be served before beginning </li></ul><ul><li>Know which silverware to use with which food </li></ul><ul><li>Cut your meat one bite at a time </li></ul><ul><li>Break off small bites of bread and butter only one bite at a time </li></ul>Dinning Etiquette (Cont.)
  35. 37. <ul><li>Soup--dip spoon into soup sideways away from you. Sip from side. Rest spoon on plate when finished. </li></ul><ul><li>Salad—eat salad with fork, use knife only as last resort. </li></ul>Dinning Etiquette (Cont.)
  36. 38. <ul><li>Pastries—Cut in halves or quarters and eat with fingers or fork. </li></ul><ul><li>Pasta—Separate a few strands with folk. Twirl onto fork with tines held again plate. </li></ul><ul><li>Never eat chips nor French fries with fingers. </li></ul>Dinning Etiquette (Cont.)
  37. 39. <ul><li>Elbows on table </li></ul><ul><li>Salt/pepper on food before tasting </li></ul><ul><li>Talking with mouth full </li></ul><ul><li>Drinking with food in mouth </li></ul><ul><li>Gesturing with silverware </li></ul><ul><li>Never medicate yourself at the table </li></ul>Dinning Etiquette (Cont.) Don’ts
  38. 40. <ul><li>Pushing back your plates at end of meal </li></ul><ul><li>Answering or placing cell phone calls at table </li></ul><ul><li>Arranging hair or applying makeup at table </li></ul><ul><li>Picking your teeth at the table. If you must leave the table, place your napkin on your chair. </li></ul>Dinning Etiquette (Cont.) Don’ts
  39. 42. <ul><li>Your feedback is highly appreciated : </li></ul><ul><li>[email_address] </li></ul>
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