2011 SBS Sydney | Cai Kjaer, Collaboration by Design

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  • 1. Collaboration by DesignSocial Business SummitSydney – 2 March 2011
    CaiKjaer
    Partner, Optimice
    2 March 2011
  • 2. OPPORTUNITIES are we addressing?
    How does Social Media FIT ?
    Did we make a DIFFERENCE?
    ROIof Social Media initiatives?
    But let’s start by talking about how work is really done…
    Collaboration By Design - Finding the ROI of E2.0
  • 3. Does ‘structure’ reflect how we really work?
    Does a Business Process Map reflect how work is done?
    Does the Organisational Chart reflect in our actual working relationships?
  • 4. Does ‘structure’ reflect how we really work?
    Does a Business Process Map reflect how work is done?
    Does the Organisational Chart reflect in our actual working relationships?
  • 5. Does ‘structure’ reflect how we really work?
    Represents the only the formal organisation.
    Social Software popularity is increasing in the response to the dehumanisation introduced by e.g. ERP systems (‘push’)
    Social Software has a ‘pull’ effect because it allow people to connect and share.
    www.optimice.com.au/organisationalperformance.php
  • 6. Collaboration across silo – Why would I want to work with you?
    Exchange of Value
  • 7. Working together – different perspectives on what value is.
  • 8. Partnership Scorecard™ identifies what is generates value
  • 9. Peer-to-peer Collaboration: Two-way exchange of ‘value’
    Operational Trends
    Guidance on changing Priorities
    Capacity Planning
    Advice
    • Value to recipient?
    • 10. Cost to deliver?
    Timely data on Operations
    Feedback on planning advice
    Early warning for production issues
    Planning
    Operations
  • 11. Action Planning Matrix
    Drive
    CostDown
    LowHangingFruit
    Remove?
    No action?
  • 12. Action Planning Matrix
    Drive
    CostDown
    LowHangingFruit
    How can Social Media deliver business results?
    Remove?
    No action?
  • 13. So – Did we make a difference: ‘Connectedness’ over time
    IT Outsourcing in Australia 1998 to 2007
    Visualisation allow us to quickly see changes over time
  • 14. Social Media, Business Strategy and ROI
  • 15. Thank You…
    CaiKjaercai.kjaer@optimice.com.au@caikjaer0411 569 694
    See our visualisations of business networks at www.optimice.com.au
    Read our papers on Organisational Network Analysis, Social Media and Stakeholder Engagement – www.optimice.com.au/publications.php