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ICPHSO 2012 Safety Management Best Practices
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ICPHSO 2012 Safety Management Best Practices

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My presentation at ICPHSO 2012.

My presentation at ICPHSO 2012.

Published in: Business

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  • 1. Safety Management BestPractices: A Manufacturer’sand Retailer’s RoundtableICPHSO: 2012 Annual Meeting and TrainingSymposiumAndy DabydeenCanadian Tire Corporation, LimitedFebruary 28, 2012
  • 2. Our core business is retailWe have six key Customerbusiness categories Preparing Canadians for the Jobs & Joys of Everyday Living in CanadaRetail banners Business Financial categories Auto Living Fixing Playing Apparel Services  Gas  Home cleaning  Home repair  Hockey  Industrial wear  Credit cards  Auto parts  Home decor  Paint  Golf  Men’s wear  Financial services  Tires & power  Home org  Tools  Cycling  Women’s wear  Call centre sports  Kitchen  Fitness  Athletic apparel  Home services Products  Auto Service  Backyard living  Camping  Footwear  Customer analytics and  Car care & & fun  Hunting accessories  Gardening services  Fishing  Roadside  Outdoor assistance tools  Christmas 1 1
  • 3. Importance of Consumer Product SafetyProduct safety presents many risks and opportunities for retailers Complexity Cost Compliance Raw Manufacturing Retail Consumers Materials Customer ambassadorInvestment Reputation Experience Brand Loyalty Value 2 2
  • 4. Evolution of Product Safety Traditional Raw Material Current state Post-Consumer Component Disposition Manufacturing Leading Leading Aspiration Installation / The extended Assembly / Service Manufacturing Supply Chain Consistent application of processes through the extended supply Consumer Distribution chain to cost effectively mitigate Retail risk and adding business value. 3 3
  • 5. Consumer Expectations & AwarenessNeglecting to do the minimum guarantees failure ... and, customers will know. Features / Functionality Performance / Durability minimum Accepted Best Regulations Standards Practices 4 4
  • 6. Internal and external expectationsProduct safety practitioners accountable to management & the law Shareholder / No Unsafe Brand / ACL CPSA Products Regulatory Risks (Manufactured, Mitigated CCPSA CPL Imported, Sold) Unsafe Products Safety / Liability will be Fixed / Risks Mitigated Not Exported Transparency Investments in with Industry & Safety Optimized Other Jurisdictions 5 5
  • 7. Globalizing for complexityRaw Materials ..... Components .... Manufacture ............ Retail Who made the product consumers take home? 6 6
  • 8. Product safety’s future Raw MaterialProactive ManagementRisk Post-Consumer Component Visibility to Disposition ManufacturingAssessments RisksConsumer Governanceinput at Installation / Assembly /Design Service Manufacturing Proactive RiskTransparency Mitigation with Consumer DistributionConsistent RegulatorsIncident RetailManagement Analytics 7 7
  • 9. Getting to the future• Know your gaps • Sustained processwith product safety improvements• Top management BRC/ • Data driven riskbuy-in GS1 RILA assessments• Change ISO • Policies andmanagementissues standards Get involved Harmonization 8 8