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CCPSA 1-Year Later, or: or How ILearned to Stop Worrying andLove Product SafetyAndy DabydeenCanadian Tire Corporation, Lim...
Our core business is retail•We have six key                                                         Customerbusiness categ...
Importance of Consumer Product SafetyProduct safety presents many risks and opportunities for retailers                   ...
CCPSA readiness • CCPSA brought           • Formalized and   reporting and broader     documented processes   surveillance...
Evolution of Product Safety                                                                                               ...
Consumer Expectations & AwarenessNeglecting to do the minimum guarantees failure ... and, customers will know.            ...
Internal and external expectationsProduct safety practitioners accountable to management & the law          Shareholder / ...
Globalizing for complexityRaw Materials ..... Components .... Manufacture ............ Retail                             ...
Product safety’s futureProactive Risk              ManagementAssessments                  Visibility toConsumer           ...
Getting to the future• Know your gaps with                  • Sustained processproduct safety                ISO      impr...
CCPSA, one-year later ...         Event Volume         Sustaining           Processes        Standardization              ...
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CCPSA 1-Year Later, or: or How I Learned to Stop Worrying and Love Product Safety

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Presentation at the CSA 2012 Conference in Quebec City. A post-mortem of sorts, looking at the impact of the Canadian Consumer Product Safety Act, 1-year, after its go-live date.

Published in: Business, Technology
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Transcript of "CCPSA 1-Year Later, or: or How I Learned to Stop Worrying and Love Product Safety"

  1. 1. CCPSA 1-Year Later, or: or How ILearned to Stop Worrying andLove Product SafetyAndy DabydeenCanadian Tire Corporation, LimitedJune 11, 2012
  2. 2. Our core business is retail•We have six key Customerbusiness categories Preparing Canadians for the Jobs & Joys of Everyday Living in Canada Retail banners Business Financial Auto Living Fixing Playing Apparel categories Services  Gas  Home cleaning  Home repair  Hockey  Industrial wear  Credit cards  Auto parts  Home decor & org  Paint  Golf  Men’s wear  Financial services Products  Tires & power  Kitchen  Tools  Cycling  Women’s wear  Call centre sports  Backyard living  Fitness  Athletic apparel  Home services and  Auto Service & fun  Camping  Footwear  Customer analytics services  Car care &  Gardening  Hunting accessories  Outdoor  Fishing  Roadside tools assistance  Christmas 2
  3. 3. Importance of Consumer Product SafetyProduct safety presents many risks and opportunities for retailers Complexity Cost Compliance Raw Materials Manufacturing Retail ConsumersInvestment Reputation Experience Brand Loyalty Value 3
  4. 4. CCPSA readiness • CCPSA brought • Formalized and reporting and broader documented processes surveillance to assess and mitigate requirements product safety risks – Supply Chain education – Consistency – Timely response – Governance 4
  5. 5. Evolution of Product Safety 1 Traditional 2 Current state 3 Component 2 3 3 Leading Manufacturing Distribution Consumer 4 Aspiration The Extended Supply Chain 4Raw Materials 3 Post-Consumer Disposition 1 3 Assembly / 2 Retail Service / Manufacturing Installation 5
  6. 6. Consumer Expectations & AwarenessNeglecting to do the minimum guarantees failure ... and, customers will know. Features / Functionality Performance / Durability minimum Regulations Standards Best Practices 6
  7. 7. Internal and external expectationsProduct safety practitioners accountable to management & the law Shareholder / No Unsafe Products Brand / Regulatory ACL (Manufactured, Imported, Sold) Risks Mitigated CPSA CCPSA CPL Safety / Liability Unsafe Products will be Fixed / Not Exported Risks Mitigated Investments in Transparency with Industry & Other Jurisdictions Safety Optimized 7
  8. 8. Globalizing for complexityRaw Materials ..... Components .... Manufacture ............ Retail Who made the products you take home? 8
  9. 9. Product safety’s futureProactive Risk ManagementAssessments Visibility toConsumer Risksinput atDesign GovernanceTransparency Proactive Risk Mitigation withConsistent RegulatorsIncidentManagement Analytics 9
  10. 10. Getting to the future• Know your gaps with • Sustained processproduct safety ISO improvements GS1• Top management buy- • Data driven riskin assessments• Change BRC/ • Policies andmanagement issues RILA standards Get involved Harmonize 10
  11. 11. CCPSA, one-year later ... Event Volume Sustaining Processes Standardization Info/Data Collaboration Sharing 11
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