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290 Mot

290 Mot






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    290 Mot 290 Mot Presentation Transcript

    • Moments of Truth The Successful Club Series 290
      • The mission of a Toastmasters club is to provide a mutually supportive and positive learning environment in which every member has the opportunity to develop communication and leadership skills, which in turn foster self-confidence and personal growth.
      The Mission of the Club 290  Moments of Truth  1
    • The Reasons Members Leave 290  Moments of Truth  2 1% die 3% move away 9% move on to other products because of a recommendation 9% find a cheaper product elsewhere 10% are chronically dissatisfied 68% go elsewhere because the people they deal with are indifferent to their needs
      • A Moment of Truth is an episode where a member comes in contact with any aspect of the Toastmasters experience and forms an impression of a club’s quality and service .
      Moments of Truth 290  Moments of Truth  3
      • First impressions
      • Membership orientation
      • Fellowship, variety and communication
      • Program planning and meeting organization
      • Membership strength
      • Achievement recognition
      Toastmasters’ Moments of Truth 290  Moments of Truth  4
    • First Impressions
      • Guests greeted warmly and introduced to officers and members
      • Guest book and name tags provided
      • Professionally arranged meeting room
      • Arrangements meet speakers’ needs
      • Guests invited to address the club
      • Guests invited to join
      290  Moments of Truth  5
      • Formal induction, including presentation of pin and manuals
      • Assignment of mentor
      • Education programs and recognition system discussed
      • Learning needs assessed
      • Speaking role(s) assigned
      • Member involved in club’s activities
      New Member Orientations 290  Moments of Truth  6
    • Fellowship, Variety and Communication
      • Guests greeted warmly
      • Enjoyable and educational meetings
      • Regularly-scheduled social events
      • Participation in area, district and International events
      • Inter-club events
      • Club newsletter and/or Web site– updated regularly
      290  Moments of Truth  7
      • Program and agenda publicized in advance
      • Members are prepared to carry out all program assignments
      • All projects are manual projects
      • Meetings begin and end on time
      • Creative table topics and activities
      • Positive and helpful evaluations
      Program Planning and Meeting Organization 290  Moments of Truth  8
      • Club has 20 or more members
      • Members are retained
      • Promotion in club’s organization or community
      • Club programs are varied and exciting
      • Toastmasters sponsoring new members are recognized
      • Regular membership-building programs
      Membership Strength 290  Moments of Truth  9
    • Recognizing Accomplishments
      • Award applications immediately submitted to WHQ
      • Progress chart displayed and maintained
      • Member achievements recognized with ceremony
      • Club, district and international leaders recognized
      • Club and member achievements publicized
      • DCP used for planning and recognition
      290  Moments of Truth  10