Customer Service
Meghan Campbell, Chris Jones, Hannah Kelliher, and
Lenora Willis
Schedule for the day!
• 9:00-9:15: Welcome and Breakfast!
• 9:15-9:30: Introductions and go over the day’s schedule.
• 9:3...
Schedule for the Day Continued
• 1:45-2:45: Diversity: Part two.
• 2:45-3:00: BREAK!
• 3:00-4:00: Mediation and Conflict R...
Where the Wind Blows
Know your Campus!
❖Knowledge of Your Campus!
College Knowledge Treasure Hunt…
• 5 minute Introduction session.
• 30-minute college wide scav...
University Departments
• Career Services
• Counseling & Health
• Disability Services
• Residence Life
• Campus Police
• Registrar’s Office
• Financial Aid
• Bursar’s Office
• International Student Office
University Departmen...
• Library
• Civic Engagement / Inclusion
• Athletics
• Student Activities / Clubs
Debriefing / Questions / Comments
Univer...
Diversity: Part One
Microaggressions
• Definition
• The types of Microaggressions:
o Micro-assaults
o Micro-insults
o Micro-Validations
What is the Hidden Message?
• The presenter and the student ambassadors go through
scenarios and as a group try to figure ...
Stereotypes
•
• Definition of Stereotypes
• Discuss with ambassadors about where
stereotypes originate.
• Why is it import...
What Would you do?
•
• Have the ambassadors watch the video
of a clip from the show “What would you
do?”
Racial Sorting
• The ambassadors will complete the
Racial Sorting exercise as a team.
Diversity: Part Two
The DOT Exercise
• Dominant Culture and Culture Identity
Messages discussed.
• The ambassadors complete the DOT
exercise.
...
Mediation and Conflict
Resolution
Mediation and Conflict
Resolution
• Types of Communication
• 5 Habits of Highly Effective
Communicators
o Big Bang Theory Video Clips
• What Color are You?
...
• Creator vs. Victim
o Defining
o Language
• Mastering Creator Language Activity
o Discussion
• Have To/ Choose To Activit...
EVALUATIONS
Questions?
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Ambassador dec 3 presentation final

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Ambassador dec 3 presentation final

  1. 1. Customer Service Meghan Campbell, Chris Jones, Hannah Kelliher, and Lenora Willis
  2. 2. Schedule for the day! • 9:00-9:15: Welcome and Breakfast! • 9:15-9:30: Introductions and go over the day’s schedule. • 9:30-9:45: Where the Wind Blows. • 9:45-10:30: Knowledge of your campus! • 10:30-10:45: BREAK! • 10:45-11:30: Resource Tour. • 11:30-12:00: Discussion about the morning. • 12:00-1:00: LUNCH • 12:45-1:45: Diversity Training Part One.
  3. 3. Schedule for the Day Continued • 1:45-2:45: Diversity: Part two. • 2:45-3:00: BREAK! • 3:00-4:00: Mediation and Conflict Resolution. • 4:00-5:15: Communication and Positivity. • 5:15-5:30: Questions, Comments, and Concerns.
  4. 4. Where the Wind Blows
  5. 5. Know your Campus!
  6. 6. ❖Knowledge of Your Campus! College Knowledge Treasure Hunt… • 5 minute Introduction session. • 30-minute college wide scavenger hunt! • Student Ambassadors will answer 12-15 questions related to the college.
  7. 7. University Departments • Career Services • Counseling & Health • Disability Services • Residence Life
  8. 8. • Campus Police • Registrar’s Office • Financial Aid • Bursar’s Office • International Student Office University Departments Cont’d
  9. 9. • Library • Civic Engagement / Inclusion • Athletics • Student Activities / Clubs Debriefing / Questions / Comments University Departments Cont’d
  10. 10. Diversity: Part One
  11. 11. Microaggressions • Definition • The types of Microaggressions: o Micro-assaults o Micro-insults o Micro-Validations
  12. 12. What is the Hidden Message? • The presenter and the student ambassadors go through scenarios and as a group try to figure out what the hidden message is.
  13. 13. Stereotypes • • Definition of Stereotypes • Discuss with ambassadors about where stereotypes originate. • Why is it important for ambassadors to have an understanding of stereotypes?
  14. 14. What Would you do? • • Have the ambassadors watch the video of a clip from the show “What would you do?”
  15. 15. Racial Sorting • The ambassadors will complete the Racial Sorting exercise as a team.
  16. 16. Diversity: Part Two
  17. 17. The DOT Exercise • Dominant Culture and Culture Identity Messages discussed. • The ambassadors complete the DOT exercise. • Discussion of the exercise. Presenter has leading questions provided to him or her.
  18. 18. Mediation and Conflict Resolution
  19. 19. Mediation and Conflict Resolution
  20. 20. • Types of Communication • 5 Habits of Highly Effective Communicators o Big Bang Theory Video Clips • What Color are You? o Activity o Discussion Communication & Positivity
  21. 21. • Creator vs. Victim o Defining o Language • Mastering Creator Language Activity o Discussion • Have To/ Choose To Activity o Discussion Communication & Positivity
  22. 22. EVALUATIONS
  23. 23. Questions?

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