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Leading Collaborative Virtual Teams

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This webinar introduced a GAME PLAN to support virtual team leaders working more effectively with disbursed teams.

This webinar introduced a GAME PLAN to support virtual team leaders working more effectively with disbursed teams.

Published in: Business, Technology

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  • 1. Leading Collaborative Virtual Teams November 20, 2013 © 2013 NetSpeed Learning Solutions. All rights reserved. 1
  • 2. Webinar Objectives • Design your “game plan” around eight practices • Bring attention, direction, and recognition to your virtual team • Build accountability among virtual team members © 2013 NetSpeed Learning Solutions. All rights reserved. 2
  • 3. About Cynthia Clay • 25+ years of experience • Author of Great Webinars • An expert in collaborative, engaging virtual learning © 2013 NetSpeed Learning Solutions. All rights reserved. 3
  • 4. Tweet #virtualteams © 2013 NetSpeed Learning Solutions. All rights reserved. 4
  • 5. Purpose What moved you to register for this webinar? © 2013 NetSpeed Learning Solutions. All rights reserved. 5
  • 6. Definition “groups of individuals who work across time, space, and organizational boundaries and who interact primarily through electronic communications” Source: SHRM, Virtual Teams, 7/13/12 © 2013 NetSpeed Learning Solutions. All rights reserved. 6
  • 7. Who Uses Virtual Teams? 46% of organizations polled 66% of multi-national organizations Source: SHRM, Virtual Teams, 7/13/12 (n = 379) © 2013 NetSpeed Learning Solutions. All rights reserved. 7
  • 8. Who Uses Them? In companies of 10,000+ employees, 80% rely on virtual teams. Source: i4cp, 2008 © 2013 NetSpeed Learning Solutions. All rights reserved. 8
  • 9. Poll Why does your organization use virtual teams? • • • • • include talent in multiple locations increase collaboration improve productivity minimize travel costs work on global projects © 2013 NetSpeed Learning Solutions. All rights reserved. 9
  • 10. Poll: Obstacles What primary obstacle causes virtual teams to fail? • • • • • • • Lack of systems and processes Inability to build team cohesion Time differences Work distribution Differing cultural norms Poor communication No access to technology © 2013 NetSpeed Learning Solutions. All rights reserved. 10
  • 11. Darn Hard “Leadership in my book comes down to communication. But communicating in person and communicating electronically are not the same thing. It is darn hard to motivate and inspire from long distance.” Manager quoted in “Leading Virtual Teams,” Academy of Management Perspectives (February 2007) © 2013 NetSpeed Learning Solutions. All rights reserved. 11
  • 12. Poll: Virtual Team Leaders What characteristics (qualities or skills) must team leaders demonstrate? • • • • • • • Listen well Build trust Establish clear expectations Facilitate virtual meetings Build consensus Demonstrate cultural awareness Maintain a sense of humor © 2013 NetSpeed Learning Solutions. All rights reserved. 12
  • 13. Virtual Leaders Must Provide… © 2013 NetSpeed Learning Solutions. All rights reserved. 13
  • 14. Your Virtual Game Plan™ © 2013 NetSpeed Learning Solutions. All rights reserved. 14
  • 15. G © 2013 NetSpeed Learning Solutions. All rights reserved. Grow Trust 15
  • 16. Grow Trust G © 2013 NetSpeed Learning Solutions. All rights reserved. 16
  • 17. Grow Trust G © 2013 NetSpeed Learning Solutions. All rights reserved. 17
  • 18. Grow Trust G © 2013 NetSpeed Learning Solutions. All rights reserved. • Set expectations • Discuss norms • Establish communication channels • Respect time zones 18
  • 19. Virtual Presence © 2013 NetSpeed Learning Solutions. All rights reserved. 19
  • 20. Create Virtual Presence How can you help team members create virtual presence? © 2013 NetSpeed Learning Solutions. All rights reserved. 20
  • 21. A © 2013 NetSpeed Learning Solutions. All rights reserved. Attend to Diversity 21
  • 22. Attend to Diversity A © 2013 NetSpeed Learning Solutions. All rights reserved. • Create a Talented Expert directory • Build virtual presence (photos, bios, skills and experience) • Respect cultural norms and differences 22
  • 23. M © 2013 NetSpeed Learning Solutions. All rights reserved. Manage Accountability 23
  • 24. Manage Accountability M © 2013 NetSpeed Learning Solutions. All rights reserved. • Set clear goals and targets • Create processes to manage responsibilities and results • Have team members post progress reports 24
  • 25. E © 2013 NetSpeed Learning Solutions. All rights reserved. Expect Teamwork 25
  • 26. Expect Teamwork E © 2013 NetSpeed Learning Solutions. All rights reserved. 26
  • 27. Expect Teamwork E © 2013 NetSpeed Learning Solutions. All rights reserved. • Encourage collaboration • Brainstorm and problem solve • Have sub-teams meet outside team meetings 27
  • 28. Plan Meetings © 2013 NetSpeed Learning Solutions. All rights reserved. P 28
  • 29. Plan Meetings • Prepare and send agendas in advance • Segment meetings: information-sharing, idea generation, project reporting • Document discussions and action items © 2013 NetSpeed Learning Solutions. All rights reserved. P 29
  • 30. Keep Communication Flowing What technological tools contribute to open, effective communication on a virtual team? What virtual team workspaces do you use? © 2013 NetSpeed Learning Solutions. All rights reserved. 30
  • 31. Leverage Technology © 2013 NetSpeed Learning Solutions. All rights reserved. L 31
  • 32. Leverage Technology • Use Skype with video • Meet weekly via web conferencing • Set up micro-blogs and IM • Implement project management software • Create virtual collaboration spaces © 2013 NetSpeed Learning Solutions. All rights reserved. L 32
  • 33. Appreciate and Celebrate © 2013 NetSpeed Learning Solutions. All rights reserved. A 33
  • 34. Appreciate and Celebrate A © 2013 NetSpeed Learning Solutions. All rights reserved. 34
  • 35. Appreciate and Celebrate • Celebrate milestones and results in team meetings • Recognize individual and team contributions • Include appreciation in every conversation © 2013 NetSpeed Learning Solutions. All rights reserved. A 35
  • 36. Nurture Relationships © 2013 NetSpeed Learning Solutions. All rights reserved. N 36
  • 37. Nurture Relationships • Get to know each individual personally • Learn about hopes and dreams • Help them develop their careers © 2013 NetSpeed Learning Solutions. All rights reserved. N 37
  • 38. The Virtual Team Leader © 2013 NetSpeed Learning Solutions. All rights reserved. 38
  • 39. Decisions © 2013 NetSpeed Learning Solutions. All rights reserved. 39
  • 40. Our Story 1992 •Began as an independent consulting practice •Provided organization and leadership development to Pacific NW clients 2000 •Developed NetSpeed Leadership (blended learning) •Expanded nationally 2006 •Developed Blazing Service (blended learning) •Began to experiment with interactive, VILT using web conferencing 2007 •Developed NetSpeed Fast Tracks™ (integrated learning system) 2008 •Rebranded the company as NetSpeed Learning Solutions •Repurposed all programs for VILT 2009 •Introduced the Virtual Facilitator Trainer Certification course •Published Great Webinars 2011 •Published Peer Power •Launched the Peer Power virtual training program 2012 •Established as virtual learning experts •Wiley & Sons republish both Great Webinars and Peer Power © 2013 NetSpeed Learning Solutions. All rights reserved. 40
  • 41. Virtual Learning Evolves © 2013 NetSpeed Learning Solutions. All rights reserved. 41
  • 42. NetSpeed Leadership © 2013 NetSpeed Learning Solutions. All rights reserved. 42
  • 43. NetSpeed Leadership® 1. Face-to-face (3 hour) or Virtual Classroom (90minute) 2. Post-class reinforcement tools 3. NetSpeed Administrator™ (to report the impact of training) © 2013 NetSpeed Learning Solutions. All rights reserved. 43
  • 44. Three Tracks – 24 Modules Leadership Development – 8 modules Performance Management – 8 modules Professional Development – 8 modules Available for classroom and virtual delivery © 2013 NetSpeed Learning Solutions. All rights reserved. 44
  • 45. Integrated Learning System © 2013 NetSpeed Learning Solutions. All rights reserved. 45 45
  • 46. Peer Power © 2013 NetSpeed Learning Solutions. All rights reserved. 46
  • 47. Virtual Classroom © 2013 NetSpeed Learning Solutions. All rights reserved. 47
  • 48. Virtual Facilitator Training © 2013 NetSpeed Learning Solutions. All rights reserved. 48
  • 49. Virtual Facilitator Training • • • • Deep dive, comprehensive course Focused on virtual design and delivery Next public VFTC course begins January 15 Customized for private delivery in your web conference platform © 2013 NetSpeed Learning Solutions. All rights reserved. 49
  • 50. Benefits of Partnering with Us • Create innovative solutions that meet your business objectives • Meet the needs of virtual learners and leaders • Offer ready-to-launch blended programs • Offer customized learning solutions • Simplify your move to virtual learning © 2013 NetSpeed Learning Solutions. All rights reserved. 50
  • 51. Take Our Survey • Link to download our eBook (The Other Side of the Desk). • Schedule a private Virtual Facilitator course by December 15 and receive 15% off the standard price. © 2013 NetSpeed Learning Solutions. All rights reserved. 51
  • 52. Q&A © 2013 NetSpeed Learning Solutions. All rights reserved. 52
  • 53. Thank You! 53

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