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© 2013 NetSpeed Learning Solutions. All rights reserved. 1
Leading Collaborative
Virtual Teams
July 16, 2013
© 2013 NetSpeed Learning Solutions. All rights reserved. 2
Webinar Objectives
• Design your “game plan” around eight
pract...
© 2013 NetSpeed Learning Solutions. All rights reserved. 3
About Cynthia Clay
• 25+ years of experience
• Author of Great ...
© 2013 NetSpeed Learning Solutions. All rights reserved. 4
Tweet
#virtualteams
© 2013 NetSpeed Learning Solutions. All rights reserved. 5
Purpose
What moved you to register for this
webinar?
© 2013 NetSpeed Learning Solutions. All rights reserved. 6
Definition
“groups of individuals who work across time,
space, ...
© 2013 NetSpeed Learning Solutions. All rights reserved. 7
Who Uses Virtual Teams?
46% of organizations polled
66% of mult...
© 2013 NetSpeed Learning Solutions. All rights reserved. 8
Who Uses Them?
In companies of 10,000+ employees, 80%
rely on v...
© 2013 NetSpeed Learning Solutions. All rights reserved. 9
Poll
Why does your organization use virtual
teams?
• include ta...
© 2013 NetSpeed Learning Solutions. All rights reserved. 10
Poll: Obstacles
What primary obstacle causes virtual teams to ...
© 2013 NetSpeed Learning Solutions. All rights reserved. 11
Darn Hard
“Leadership in my book comes down to
communication. ...
© 2013 NetSpeed Learning Solutions. All rights reserved. 12
Poll: Virtual Team Leaders
What characteristics (qualities or
...
© 2013 NetSpeed Learning Solutions. All rights reserved. 13
Virtual Leaders Must Provide…
© 2013 NetSpeed Learning Solutions. All rights reserved. 14
Your Virtual Game Plan™
© 2013 NetSpeed Learning Solutions. All rights reserved. 15
G
Grow Trust
© 2013 NetSpeed Learning Solutions. All rights reserved. 16
G
Grow Trust
© 2013 NetSpeed Learning Solutions. All rights reserved. 17
G
Grow Trust
© 2013 NetSpeed Learning Solutions. All rights reserved. 18
Grow Trust
G
• Set expectations
• Discuss norms
• Establish co...
© 2013 NetSpeed Learning Solutions. All rights reserved. 19
Virtual Presence
© 2013 NetSpeed Learning Solutions. All rights reserved. 20
Create Virtual Presence
How can you help team members create
v...
© 2013 NetSpeed Learning Solutions. All rights reserved. 21
A
Attend to Diversity
© 2013 NetSpeed Learning Solutions. All rights reserved. 22
Attend to Diversity
A
• Create a Talented Expert
directory
• B...
© 2013 NetSpeed Learning Solutions. All rights reserved. 23
M
Manage Accountability
© 2013 NetSpeed Learning Solutions. All rights reserved. 24
Manage Accountability
M
• Set clear goals and targets
• Create...
© 2013 NetSpeed Learning Solutions. All rights reserved. 25
E
Expect Teamwork
© 2013 NetSpeed Learning Solutions. All rights reserved. 26
Expect Teamwork
E
© 2013 NetSpeed Learning Solutions. All rights reserved. 27
Expect Teamwork
E
• Encourage collaboration
• Brainstorm and p...
© 2013 NetSpeed Learning Solutions. All rights reserved. 28
Plan Meetings
P
© 2013 NetSpeed Learning Solutions. All rights reserved. 29
Plan Meetings
P
• Prepare and send agendas
in advance
• Segmen...
© 2013 NetSpeed Learning Solutions. All rights reserved. 30
Keep Communication Flowing
What technological tools
contribute...
© 2013 NetSpeed Learning Solutions. All rights reserved. 31
L
Leverage Technology
© 2013 NetSpeed Learning Solutions. All rights reserved. 32
Leverage Technology
L
• Use Skype with video
• Meet weekly via...
© 2013 NetSpeed Learning Solutions. All rights reserved. 33
A
Appreciate and Celebrate
© 2013 NetSpeed Learning Solutions. All rights reserved. 34
Appreciate and Celebrate
A
© 2013 NetSpeed Learning Solutions. All rights reserved. 35
Appreciate and Celebrate
A
• Celebrate milestones and
results ...
© 2013 NetSpeed Learning Solutions. All rights reserved. 36
N
Nurture Relationships
© 2013 NetSpeed Learning Solutions. All rights reserved. 37
Nurture Relationships
N
• Get to know each individual
personal...
© 2013 NetSpeed Learning Solutions. All rights reserved. 38
The Virtual Team Leader
© 2013 NetSpeed Learning Solutions. All rights reserved. 39
Decisions
40© 2013 NetSpeed Learning Solutions. All rights reserved.
Our Story
1992
•Began as an independent consulting practice
•Pr...
© 2013 NetSpeed Learning Solutions. All rights reserved. 41
Virtual Learning Evolves
© 2013 NetSpeed Learning Solutions. All rights reserved. 42
NetSpeed Leadership
43© 2013 NetSpeed Learning Solutions. All rights reserved.
NetSpeed Leadership®
1. Face-to-face (3 hour) or
Virtual Classr...
44© 2013 NetSpeed Learning Solutions. All rights reserved.
Three Tracks – 24 Modules
Leadership Development – 8 modules
Pe...
© 2013 NetSpeed Learning Solutions. All rights reserved. 45
45
Integrated Learning System
© 2013 NetSpeed Learning Solutions. All rights reserved. 46
Peer Power
© 2013 NetSpeed Learning Solutions. All rights reserved. 47
Virtual Classroom
© 2013 NetSpeed Learning Solutions. All rights reserved. 48
Virtual Facilitator Training
© 2013 NetSpeed Learning Solutions. All rights reserved. 49
Virtual Facilitator Training
• Deep dive, comprehensive course...
50© 2013 NetSpeed Learning Solutions. All rights reserved.
• Create innovative solutions that meet your
business objective...
51© 2013 NetSpeed Learning Solutions. All rights reserved.
• Link to download our eBook (Peer Patterns).
• Schedule a priv...
© 2013 NetSpeed Learning Solutions. All rights reserved. 52
Q & A
53
Thank You!
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Leading Collaborative Virtual Teams

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Virtual team leaders need a Game Plan for ensuring that they provide consistent direction, attention, and recognition to their virtual teams.

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Transcript of "Leading Collaborative Virtual Teams"

  1. 1. © 2013 NetSpeed Learning Solutions. All rights reserved. 1 Leading Collaborative Virtual Teams July 16, 2013
  2. 2. © 2013 NetSpeed Learning Solutions. All rights reserved. 2 Webinar Objectives • Design your “game plan” around eight practices • Bring attention, direction, and recognition to your virtual team • Build accountability among virtual team members
  3. 3. © 2013 NetSpeed Learning Solutions. All rights reserved. 3 About Cynthia Clay • 25+ years of experience • Author of Great Webinars • An expert in collaborative, engaging virtual learning
  4. 4. © 2013 NetSpeed Learning Solutions. All rights reserved. 4 Tweet #virtualteams
  5. 5. © 2013 NetSpeed Learning Solutions. All rights reserved. 5 Purpose What moved you to register for this webinar?
  6. 6. © 2013 NetSpeed Learning Solutions. All rights reserved. 6 Definition “groups of individuals who work across time, space, and organizational boundaries and who interact primarily through electronic communications” Source: SHRM, Virtual Teams, 7/13/12
  7. 7. © 2013 NetSpeed Learning Solutions. All rights reserved. 7 Who Uses Virtual Teams? 46% of organizations polled 66% of multi-national organizations Source: SHRM, Virtual Teams, 7/13/12 (n = 379)
  8. 8. © 2013 NetSpeed Learning Solutions. All rights reserved. 8 Who Uses Them? In companies of 10,000+ employees, 80% rely on virtual teams. Source: i4cp, 2008
  9. 9. © 2013 NetSpeed Learning Solutions. All rights reserved. 9 Poll Why does your organization use virtual teams? • include talent in multiple locations • increase collaboration • improve productivity • minimize travel costs • work on global projects
  10. 10. © 2013 NetSpeed Learning Solutions. All rights reserved. 10 Poll: Obstacles What primary obstacle causes virtual teams to fail? • Lack of systems and processes • Inability to build team cohesion • Time differences • Work distribution • Differing cultural norms • Poor communication • No access to technology
  11. 11. © 2013 NetSpeed Learning Solutions. All rights reserved. 11 Darn Hard “Leadership in my book comes down to communication. But communicating in person and communicating electronically are not the same thing. It is darn hard to motivate and inspire from long distance.” Manager quoted in “Leading Virtual Teams,” Academy of Management Perspectives (February 2007)
  12. 12. © 2013 NetSpeed Learning Solutions. All rights reserved. 12 Poll: Virtual Team Leaders What characteristics (qualities or skills) must team leaders demonstrate? • Listen well • Build trust • Establish clear expectations • Facilitate virtual meetings • Build consensus • Demonstrate cultural awareness • Maintain a sense of humor
  13. 13. © 2013 NetSpeed Learning Solutions. All rights reserved. 13 Virtual Leaders Must Provide…
  14. 14. © 2013 NetSpeed Learning Solutions. All rights reserved. 14 Your Virtual Game Plan™
  15. 15. © 2013 NetSpeed Learning Solutions. All rights reserved. 15 G Grow Trust
  16. 16. © 2013 NetSpeed Learning Solutions. All rights reserved. 16 G Grow Trust
  17. 17. © 2013 NetSpeed Learning Solutions. All rights reserved. 17 G Grow Trust
  18. 18. © 2013 NetSpeed Learning Solutions. All rights reserved. 18 Grow Trust G • Set expectations • Discuss norms • Establish communication channels • Respect time zones
  19. 19. © 2013 NetSpeed Learning Solutions. All rights reserved. 19 Virtual Presence
  20. 20. © 2013 NetSpeed Learning Solutions. All rights reserved. 20 Create Virtual Presence How can you help team members create virtual presence?
  21. 21. © 2013 NetSpeed Learning Solutions. All rights reserved. 21 A Attend to Diversity
  22. 22. © 2013 NetSpeed Learning Solutions. All rights reserved. 22 Attend to Diversity A • Create a Talented Expert directory • Build virtual presence (photos, bios, skills and experience) • Respect cultural norms and differences
  23. 23. © 2013 NetSpeed Learning Solutions. All rights reserved. 23 M Manage Accountability
  24. 24. © 2013 NetSpeed Learning Solutions. All rights reserved. 24 Manage Accountability M • Set clear goals and targets • Create processes to manage responsibilities and results • Have team members post progress reports
  25. 25. © 2013 NetSpeed Learning Solutions. All rights reserved. 25 E Expect Teamwork
  26. 26. © 2013 NetSpeed Learning Solutions. All rights reserved. 26 Expect Teamwork E
  27. 27. © 2013 NetSpeed Learning Solutions. All rights reserved. 27 Expect Teamwork E • Encourage collaboration • Brainstorm and problem solve • Have sub-teams meet outside team meetings
  28. 28. © 2013 NetSpeed Learning Solutions. All rights reserved. 28 Plan Meetings P
  29. 29. © 2013 NetSpeed Learning Solutions. All rights reserved. 29 Plan Meetings P • Prepare and send agendas in advance • Segment meetings: information-sharing, idea generation, project reporting • Document discussions and action items
  30. 30. © 2013 NetSpeed Learning Solutions. All rights reserved. 30 Keep Communication Flowing What technological tools contribute to open, effective communication on a virtual team? What virtual team workspaces do you use?
  31. 31. © 2013 NetSpeed Learning Solutions. All rights reserved. 31 L Leverage Technology
  32. 32. © 2013 NetSpeed Learning Solutions. All rights reserved. 32 Leverage Technology L • Use Skype with video • Meet weekly via web conferencing • Set up micro-blogs and IM • Implement project management software • Create virtual collaboration spaces
  33. 33. © 2013 NetSpeed Learning Solutions. All rights reserved. 33 A Appreciate and Celebrate
  34. 34. © 2013 NetSpeed Learning Solutions. All rights reserved. 34 Appreciate and Celebrate A
  35. 35. © 2013 NetSpeed Learning Solutions. All rights reserved. 35 Appreciate and Celebrate A • Celebrate milestones and results in team meetings • Recognize individual and team contributions • Include appreciation in every conversation
  36. 36. © 2013 NetSpeed Learning Solutions. All rights reserved. 36 N Nurture Relationships
  37. 37. © 2013 NetSpeed Learning Solutions. All rights reserved. 37 Nurture Relationships N • Get to know each individual personally • Learn about hopes and dreams • Help them develop their careers
  38. 38. © 2013 NetSpeed Learning Solutions. All rights reserved. 38 The Virtual Team Leader
  39. 39. © 2013 NetSpeed Learning Solutions. All rights reserved. 39 Decisions
  40. 40. 40© 2013 NetSpeed Learning Solutions. All rights reserved. Our Story 1992 •Began as an independent consulting practice •Provided organization and leadership development to Pacific NW clients 2000 •Developed NetSpeed Leadership (blended learning) •Expanded nationally 2006 •Developed Blazing Service (blended learning) •Began to experiment with interactive, VILT using web conferencing 2007 •Developed NetSpeed Fast Tracks™ (integrated learning system) 2008 •Rebranded the company as NetSpeed Learning Solutions •Repurposed all programs for VILT 2009 •Introduced the Virtual Facilitator Trainer Certification course •Published Great Webinars 2011 •Published Peer Power •Launched the Peer Power virtual training program 2012 •Established as virtual learning experts •Wiley & Sons republish both Great Webinars and Peer Power
  41. 41. © 2013 NetSpeed Learning Solutions. All rights reserved. 41 Virtual Learning Evolves
  42. 42. © 2013 NetSpeed Learning Solutions. All rights reserved. 42 NetSpeed Leadership
  43. 43. 43© 2013 NetSpeed Learning Solutions. All rights reserved. NetSpeed Leadership® 1. Face-to-face (3 hour) or Virtual Classroom (90- minute) 2. Post-class reinforcement tools 3. NetSpeed Administrator™ (to report the impact of training)
  44. 44. 44© 2013 NetSpeed Learning Solutions. All rights reserved. Three Tracks – 24 Modules Leadership Development – 8 modules Performance Management – 8 modules Professional Development – 8 modules Available for classroom and virtual delivery
  45. 45. © 2013 NetSpeed Learning Solutions. All rights reserved. 45 45 Integrated Learning System
  46. 46. © 2013 NetSpeed Learning Solutions. All rights reserved. 46 Peer Power
  47. 47. © 2013 NetSpeed Learning Solutions. All rights reserved. 47 Virtual Classroom
  48. 48. © 2013 NetSpeed Learning Solutions. All rights reserved. 48 Virtual Facilitator Training
  49. 49. © 2013 NetSpeed Learning Solutions. All rights reserved. 49 Virtual Facilitator Training • Deep dive, comprehensive course • Focused on virtual design and delivery • Next public VFTC course begins September • Customized for private delivery in your web conference platform
  50. 50. 50© 2013 NetSpeed Learning Solutions. All rights reserved. • Create innovative solutions that meet your business objectives • Meet the needs of virtual learners and leaders • Offer ready-to-launch blended programs • Offer customized learning solutions • Simplify your move to virtual learning Benefits of Partnering with Us
  51. 51. 51© 2013 NetSpeed Learning Solutions. All rights reserved. • Link to download our eBook (Peer Patterns). • Schedule a private Virtual Facilitator course by August 15 and receive 20% off the standard price. Take Our Survey
  52. 52. © 2013 NetSpeed Learning Solutions. All rights reserved. 52 Q & A
  53. 53. 53 Thank You!

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