Peer Power at ASTD 2012

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15-minute presentation delivered at the 2012 ASTD EXPO in our booth. How to develop peer-to-peer communication and conflict resolution skills.

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Peer Power at ASTD 2012

  1. 1. ASTD International Conference©2011 Clay & Associates Inc.
  2. 2. • 45% say they are satisfied with their jobs (down from 61.1% in 1987)• Under 25, 35.7% are satisfied• Of Baby Boomers, 46% are satisfied (down from 60%)Conclusion: employee satisfaction has declinedsignificantly over the past 20 years.Source: TNS Market Research survey (2009), reported by The Conference Board ©2011 Clay & Associates Inc. 2
  3. 3. What are the consequences of unresolvedworkplace conflict? ©2011 Clay & Associates Inc. 3
  4. 4. Market- place Company Team Individual©2011 Clay & Associates Inc. 4
  5. 5. 36% of US employees deal with conflict always or frequently.Source: CPP Global, Human Capital Report (2008) ©2011 Clay & Associates Inc. 5
  6. 6. • 62% left a job in the past, at least partially because of a difficult relationship with a coworker• 30% reported a difficult coworker currently frustrated them• 1/5 (of 30%) stated that a difficult coworker was their bossSource: NetSpeed Learning Solutions survey (2008) ©2011 Clay & Associates Inc. 6
  7. 7. Market- place Company • Reduced productivity • Cost to mediate conflict • Cost to terminate Team • Unable to retain talent • Cost to recruit replacement • Cost to train replacement Individual©2011 Clay & Associates Inc. 7
  8. 8. Market- place • Lower team morale Company • Reduced productivity • Increased supervision • Reduced management Team credibility • Less collaboration • Missed opportunities Individual©2011 Clay & Associates Inc. 8
  9. 9. Market- place • Lost clients or customers • Reduced revenue Company • Reduced retention of managers Team • Cost of time spent in conflict • Culture of mistrust Individual©2011 Clay & Associates Inc. 9
  10. 10. Market- place Company • Poor reputation • Negative social media Team • Inability to compete • Customer defections Individual©2011 Clay & Associates Inc. 10
  11. 11. ©2011 Clay & Associates Inc. 11
  12. 12. • 25 – 40% of a manager’s time is spent resolving conflict.• Largest reducible cost in many businesses.• Training increase skills and confidence.• ROI =10 times the cost of training.©2011 Clay & Associates Inc. 12
  13. 13. Republished by Jossey-Bass in February 2012. Purchase at the Pfeiffer Booth #915 or the ASTD Bookstore©2011 Clay & Associates Inc. 13
  14. 14. 1. What happens to me at work is usually not related to my own behavior. If you agree with this statement, you may often feel victimized by others’ actions. We invite you to consider the many ways your behavior may be helping or hindering the situation.©2011 Clay & Associates Inc. 14
  15. 15. Does your boss or coworker?1. Tease you about your mistakes or weaknesses2. Appear friendly to your face yet criticize you often behind your back3. Hold staff meetings infrequently or without planning ©2011 Clay & Associates Inc. 15
  16. 16. ©2011 Clay & Associates Inc. 16
  17. 17. ©2011 Clay & Associates Inc. 17
  18. 18. Coaching With permission, attempting to help another solve a problem or develop skills so the other person gets better results©2011 Clay & Associates Inc. 18
  19. 19. CollaboratingJointly attempting tomeet fully the needsof all parties ©2011 Clay & Associates Inc. 19
  20. 20. Nine Behavior Patterns©2011 Clay & Associates Inc. 20
  21. 21. The WhinerThat coworker who complainswithout taking responsibilityfor improving conditions thatsurround him/her. ©2011 Clay & Associates Inc. 21
  22. 22. ©2011 Clay & Associates Inc. 22
  23. 23. ©2011 Clay & Associates Inc. 23
  24. 24. • Six two-hour sessions• One-day and two-day facilitated workshops• Blended with post-class reinforcement tools• Licensed for internal delivery• Train-the-trainer model ©2011 Clay & Associates Inc. 24
  25. 25. ©2011 Clay & Associates Inc. 25
  26. 26. • Six, 90-minute webinars• Post-class reinforcement tools• May be licensed for internal delivery• Train-the-trainer model ©2011 Clay & Associates Inc. 26
  27. 27. Peer Power Public Webinar Series• For leaders at all levels• Four, 90-minute webinars plus collaborative work at NetSpeed Fast Tracks™• Blended with post-class reinforcement tools ©2011 Clay & Associates Inc. 27
  28. 28. ©2011 Clay & Associates Inc. 28
  29. 29. ©2011 Clay & Associates Inc. 29
  30. 30. • Reduce managers’ time spent resolving conflict.• Reduce costs of unresolved conflict in your organization.• Increase skills and confidence of your employees.• Gain ROI =10 times the cost of training.©2011 Clay & Associates Inc. 30
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