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Leading Collaborative Virtual Teams

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Delivered in the NetSpeed/Adobe Thought Leader Series. How to build your GAME PLAN to lead virtual teams effectively.

Delivered in the NetSpeed/Adobe Thought Leader Series. How to build your GAME PLAN to lead virtual teams effectively.

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  • 1. © 2013 NetSpeed Learning Solutions. All rights reserved. 1Leading CollaborativeVirtual TeamsMay 16, 2013
  • 2. © 2013 NetSpeed Learning Solutions. All rights reserved. 2Webinar Objectives• Design your “game plan” around eightpractices• Bring attention, direction, andrecognition to your virtual team• Build accountability among virtual teammembers
  • 3. © 2013 NetSpeed Learning Solutions. All rights reserved. 3About Cynthia Clay• 25+ years of experience• Author of Great Webinars• An expert incollaborative, engaging virtuallearning
  • 4. © 2013 NetSpeed Learning Solutions. All rights reserved. 4Tweet#virtualteams
  • 5. © 2013 NetSpeed Learning Solutions. All rights reserved. 5PurposeWhat moved you to register for thiswebinar?
  • 6. © 2013 NetSpeed Learning Solutions. All rights reserved. 6Definition“groups of individuals who work across time,space, and organizational boundaries and whointeract primarily through electroniccommunications”Source: SHRM, Virtual Teams, 7/13/12
  • 7. © 2013 NetSpeed Learning Solutions. All rights reserved. 7Who Uses Virtual Teams?46% of organizations polled66% of multi-national organizationsSource: SHRM, Virtual Teams, 7/13/12 (n = 379)
  • 8. © 2013 NetSpeed Learning Solutions. All rights reserved. 8Who Uses Them?In companies of 10,000+ employees, 80%rely on virtual teams.Source: i4cp, 2008
  • 9. © 2013 NetSpeed Learning Solutions. All rights reserved. 9PollWhy does your organization use virtualteams?• include talent in multiple locations• increase collaboration• improve productivity• minimize travel costs• work on global projects
  • 10. © 2013 NetSpeed Learning Solutions. All rights reserved. 10Poll: ObstaclesWhat primary obstacle causes virtual teams to fail?• Lack of systems and processes• Inability to build team cohesion• Time differences• Work distribution• Differing cultural norms• Poor communication• No access to technology
  • 11. © 2013 NetSpeed Learning Solutions. All rights reserved. 11Darn Hard“Leadership in my book comes down tocommunication. But communicating in personand communicating electronically arenot the same thing. It is darn hardto motivate and inspire fromlong distance.”Manager quoted in “Leading Virtual Teams,” Academy of ManagementPerspectives (February 2007)
  • 12. © 2013 NetSpeed Learning Solutions. All rights reserved. 12Poll: Virtual Team LeadersWhat characteristics (qualities orskills) must team leaders demonstrate?• Listen well• Build trust• Establish clear expectations• Facilitate virtual meetings• Build consensus• Demonstrate cultural awareness• Maintain a sense of humor
  • 13. © 2013 NetSpeed Learning Solutions. All rights reserved. 13Virtual Leaders Must Provide…
  • 14. © 2013 NetSpeed Learning Solutions. All rights reserved. 14Your Virtual Game Plan™
  • 15. © 2013 NetSpeed Learning Solutions. All rights reserved. 15GGrow Trust
  • 16. © 2013 NetSpeed Learning Solutions. All rights reserved. 16GGrow Trust
  • 17. © 2013 NetSpeed Learning Solutions. All rights reserved. 17GGrow Trust
  • 18. © 2013 NetSpeed Learning Solutions. All rights reserved. 18Grow TrustG• Set expectations• Discuss norms• Establish communicationchannels• Respect time zones
  • 19. © 2013 NetSpeed Learning Solutions. All rights reserved. 19Virtual Presence
  • 20. © 2013 NetSpeed Learning Solutions. All rights reserved. 20Create Virtual PresenceHow can you help team members createvirtual presence?
  • 21. © 2013 NetSpeed Learning Solutions. All rights reserved. 21AAttend to Diversity
  • 22. © 2013 NetSpeed Learning Solutions. All rights reserved. 22Attend to DiversityA• Create a Talented Expertdirectory• Build virtual presence(photos, bios, skills andexperience)• Respect cultural norms anddifferences
  • 23. © 2013 NetSpeed Learning Solutions. All rights reserved. 23MManage Accountability
  • 24. © 2013 NetSpeed Learning Solutions. All rights reserved. 24Manage AccountabilityM• Set clear goals and targets• Create processes tomanage responsibilities andresults• Have team members postprogress reports
  • 25. © 2013 NetSpeed Learning Solutions. All rights reserved. 25EExpect Teamwork
  • 26. © 2013 NetSpeed Learning Solutions. All rights reserved. 26Expect TeamworkE
  • 27. © 2013 NetSpeed Learning Solutions. All rights reserved. 27Expect TeamworkE• Encourage collaboration• Brainstorm and problemsolve• Have sub-teams meetoutside team meetings
  • 28. © 2013 NetSpeed Learning Solutions. All rights reserved. 28Plan MeetingsP
  • 29. © 2013 NetSpeed Learning Solutions. All rights reserved. 29Plan MeetingsP• Prepare and send agendasin advance• Segment meetings:information-sharing, ideageneration, project reporting• Document discussions andaction items
  • 30. © 2013 NetSpeed Learning Solutions. All rights reserved. 30Keep Communication FlowingWhat technological toolscontribute to open, effectivecommunication on a virtualteam?What virtual teamworkspaces do you use?
  • 31. © 2013 NetSpeed Learning Solutions. All rights reserved. 31LLeverage Technology
  • 32. © 2013 NetSpeed Learning Solutions. All rights reserved. 32Leverage TechnologyL• Use Skype with video• Meet weekly via webconferencing• Set up micro-blogs and IM• Implement projectmanagement software• Create virtual collaborationspaces
  • 33. © 2013 NetSpeed Learning Solutions. All rights reserved. 33AAppreciate and Celebrate
  • 34. © 2013 NetSpeed Learning Solutions. All rights reserved. 34Appreciate and CelebrateA
  • 35. © 2013 NetSpeed Learning Solutions. All rights reserved. 35Appreciate and CelebrateA• Celebrate milestones andresults in team meetings• Recognize individual andteam contributions• Include appreciation inevery conversation
  • 36. © 2013 NetSpeed Learning Solutions. All rights reserved. 36NNurture Relationships
  • 37. © 2013 NetSpeed Learning Solutions. All rights reserved. 37Nurture RelationshipsN• Get to know each individualpersonally• Learn about hopes anddreams• Help themdevelop their careers
  • 38. © 2013 NetSpeed Learning Solutions. All rights reserved. 38The Virtual Team Leader
  • 39. © 2013 NetSpeed Learning Solutions. All rights reserved. 39Decisions
  • 40. 40© 2013 NetSpeed Learning Solutions. All rights reserved.Our Story1992•Began as an independent consulting practice•Provided organization and leadership development to Pacific NW clients2000•Developed NetSpeed Leadership (blended learning)•Expanded nationally2006•Developed Blazing Service (blended learning)•Began to experiment with interactive, VILT using web conferencing2007•Developed NetSpeed Fast Tracks™ (integrated learning system)2008•Rebranded the company as NetSpeed Learning Solutions•Repurposed all programs for VILT2009•Introduced the Virtual Facilitator Trainer Certification course•Published Great Webinars2011•Published Peer Power•Launched the Peer Power virtual training program2012•Established as virtual learning experts•Wiley & Sons republish both Great Webinars and Peer Power
  • 41. © 2013 NetSpeed Learning Solutions. All rights reserved. 41Virtual Learning Evolves
  • 42. © 2013 NetSpeed Learning Solutions. All rights reserved. 42NetSpeed Leadership
  • 43. 43© 2013 NetSpeed Learning Solutions. All rights reserved.NetSpeed Leadership®1. Face-to-face (3 hour) orVirtual Classroom (90-minute)2. Post-class reinforcementtools3. NetSpeed Administrator™(to report the impact oftraining)
  • 44. 44© 2013 NetSpeed Learning Solutions. All rights reserved.Three Tracks – 24 ModulesLeadership Development – 8 modulesPerformance Management – 8 modulesProfessional Development – 8 modulesAvailable for classroom and virtual delivery
  • 45. © 2013 NetSpeed Learning Solutions. All rights reserved. 4545Integrated Learning System
  • 46. © 2013 NetSpeed Learning Solutions. All rights reserved. 46Peer Power
  • 47. © 2013 NetSpeed Learning Solutions. All rights reserved. 47Virtual Classroom
  • 48. © 2013 NetSpeed Learning Solutions. All rights reserved. 48Virtual Facilitator Training
  • 49. © 2013 NetSpeed Learning Solutions. All rights reserved. 49Virtual Facilitator Training• Deep dive, comprehensive course• Focused on virtual design and delivery• Next public VFTC course begins June• Customized for private delivery in your webconference platform
  • 50. 50© 2013 NetSpeed Learning Solutions. All rights reserved.• Create innovative solutions that meet yourbusiness objectives• Meet the needs of virtual learners and leaders• Offer ready-to-launch blended programs• Offer customized learning solutions• Simplify your move to virtual learningBenefits of Partnering with Us
  • 51. 51© 2013 NetSpeed Learning Solutions. All rights reserved.• Link to download our eBook (From Chalkboardto Keyboard)• Use the discount code from theeBook to receive $345 off theVFTC courseTake our Survey
  • 52. © 2013 NetSpeed Learning Solutions. All rights reserved. 52Q & A
  • 53. 53Thank You!