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Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
Leadership Skills for Frontline Managers
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Leadership Skills for Frontline Managers

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A 45-minute Executive Briefing that provides an overview of NetSpeed Leadership, 24 modules plus post-reinforcement tools on the web.

A 45-minute Executive Briefing that provides an overview of NetSpeed Leadership, 24 modules plus post-reinforcement tools on the web.

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  • 1. Leadership Skills for Your Frontline Managers The NetSpeed Leadership® Training System Executive Briefing©2012 NetSpeed Learning Solutions
  • 2. Objectives • Explore the importance of leadership development for competitive advantage. • Overview the NetSpeed Leadership® blended training system. • Introduce virtual tools to support social learning.© 2012 NetSpeed Learning Solutions. All rights reserved. 2
  • 3. Housekeeping • Close other programs. • Use Chat to send a message to the Presenters. • Interact using Chat, Polling, and Status Icons • To maximize your screen size, press F11 now.© 2012 NetSpeed Learning Solutions. All rights reserved. 3
  • 4. Send a Chat Message© 2012 NetSpeed Learning Solutions. All rights reserved. 4
  • 5. Send a Chat Message© 2012 NetSpeed Learning Solutions. All rights reserved. 5
  • 6. Status Icons© 2012 NetSpeed Learning Solutions. All rights reserved. 6
  • 7. Opening Poll What is driving your organization’s desire to develop your frontline leaders?© 2012 NetSpeed Learning Solutions. All rights reserved. 7
  • 8. The Gap 75% of organizations cite leadership development as important 23% say they are effective at developing leaders internally Source: 2010, i4cp© 2012 NetSpeed Learning Solutions. All rights reserved. 8
  • 9. Chat: Why the Gap? Why is there a 50% gap? Why do organizations find it challenging to develop leaders internally?© 2012 NetSpeed Learning Solutions. All rights reserved. 9
  • 10. Our Story© 2012 NetSpeed Learning Solutions. All rights reserved. 10
  • 11. Our Story© 2012 NetSpeed Learning Solutions. All rights reserved. 11
  • 12. Leadership Development “Given the volatility of the last year and the accelerated pace of change in the economy, companies should be treating leadership development as both an urgent survival tactic and a business opportunity.” Jay Jamrog SVP/Research i4cp© 2012 NetSpeed Learning Solutions. All rights reserved. 12
  • 13. Demographic Shift • Every single day, more than 10,000 baby boomers reach the age of 65. • This will be true every day for the next 19 years. Lada Nikravan CLO© 2012 NetSpeed Learning Solutions. All rights reserved. 13
  • 14. Four Trends • Globalization • Climate Change • Demographic Shifts • Digital Lifestyle and Work Source: Leadership 2030 (Hay Group)© 2012 NetSpeed Learning Solutions. All rights reserved. 14
  • 15. Globalization • Agile and collaborative • Culturally sensitive • Able to think strategically© 2012 NetSpeed Learning Solutions. All rights reserved. 15
  • 16. Climate Change • Change agents • Balance competing demands: - financial success - social responsibility - environmental custodianship© 2012 NetSpeed Learning Solutions. All rights reserved. 16
  • 17. Demographic Shifts • Need to attract, motivate and retain diverse teams • Develop and promote diverse individuals© 2012 NetSpeed Learning Solutions. All rights reserved. 17
  • 18. Digital Lifestyle and Work • Harness the skills of digital natives • Foster collaboration • Openness, integrity and sincerity© 2012 NetSpeed Learning Solutions. All rights reserved. 18
  • 19. Chat What is the impact of these four trends on frontline leaders in your organization?© 2012 NetSpeed Learning Solutions. All rights reserved. 19
  • 20. © 2012 NetSpeed Learning Solutions. All rights reserved. 20
  • 21. Leadership requires a new approach, new mind- set, and new skills. Charlene Li Open Leadership© 2012 NetSpeed Learning Solutions. All rights reserved. 21
  • 22. Command and Open and Control? Collaborative?© 2012 NetSpeed Learning Solutions. All rights reserved. 22
  • 23. Would You Agree? Engaging, motivating, and developing talent is a source of competitive advantage.© 2012 NetSpeed Learning Solutions. All rights reserved. 23
  • 24. Would You Agree? Baby Boomer retirements make it imperative that organizations develop their leadership pipelines.© 2012 NetSpeed Learning Solutions. All rights reserved. 24
  • 25. Would You Agree? Skilled supervisors and managers are better able to retain valued employees.© 2012 NetSpeed Learning Solutions. All rights reserved. 25
  • 26. LibrariesKnowledge Bases Classroom Training Field Experts Communities Online Performance Support© 2012 NetSpeed Learning Solutions. All rights reserved. 26
  • 27. NetSpeed Leadership® 1. Face-to-face Classroom Training (3 hour modules) or Webinar Training (90-minute sessions) 2. Post-class reinforcement (Electronic Magazine, NetSpeed On The Job™, and NetSpeed Coach® 3. NetSpeed Administrator™ (to report the impact of training)© 2012 NetSpeed Learning Solutions. All rights reserved. 27
  • 28. Gyroscope A device that keeps you aligned as you are pulled in many directions© 2012 NetSpeed Learning Solutions. All rights reserved. 28
  • 29. The Guidelines: Your Leadership Gyroscope 1. Create an Optimistic Climate 2. Promote Collaborative Relationships 3. Encourage Exceptional Performance 4. Focus for High Impact 5. Cultivate Trust© 2012 NetSpeed Learning Solutions. All rights reserved. 29
  • 30. Collaboration “For most people success is measured in wealth and fame and power. For me, success is measured by how many shining eyes are around me.” Ben Zander Conductor Boston Philharmonic Orchestra© 2012 NetSpeed Learning Solutions. All rights reserved. 30
  • 31. The Guidelines: Your Leadership Gyroscope 1. Create an Optimistic Climate 2. Promote Collaborative Relationships 3. Encourage Exceptional Performance 4. Focus for High Impact 5. Cultivate Trust© 2012 NetSpeed Learning Solutions. All rights reserved. 31
  • 32. Excellence “Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.” Steve Jobs Founder, Apple© 2012 NetSpeed Learning Solutions. All rights reserved. 32
  • 33. The New Blend© 2012 NetSpeed Learning Solutions. All rights reserved. 33
  • 34. The New Blend E-learning Podcasting Instructor-led web training Video Podcasting Wikis or Knols E-books Blogs Instructor-led classroom Brown-bag lunch seminars Public speakers Book groups Industry conferences Mentoring Consult a colleague© 2012 NetSpeed Learning Solutions. All rights reserved. 34
  • 35. Learners in the New Blend • Assume greater responsibility for their learning • May meet face-to-face upfront to begin building relationships then move to virtual learning • Share knowledge and experiences • Create and post content • May convene several times in web-conference training sessions • Interact with peers in and out of the virtual classroom© 2012 NetSpeed Learning Solutions. All rights reserved. 35
  • 36. Virtual Learning Evolves© 2012 NetSpeed Learning Solutions. All rights reserved. 36
  • 37. Three Tracks – 24 Modules Leadership Development – 8 modules Performance Management – 8 modules Professional Development – 8 modules Available for classroom and virtual delivery© 2012 NetSpeed Learning Solutions. All rights reserved. 37
  • 38. Post-Class Reinforcement Job Aid Cards Electronic Magazine NetSpeed On The Job™ NetSpeed Coach® NetSpeed Administrator© 2012 NetSpeed Learning Solutions. All rights reserved. 38
  • 39. Job Aid Card Distributed at end of f2f class Emailed after a virtual class© 2012 NetSpeed Learning Solutions. All rights reserved. 39
  • 40. NetSpeed Learning Center© 2012 NetSpeed Learning Solutions. All rights reserved. 40
  • 41. Electronic Magazine© 2012 NetSpeed Learning Solutions. All rights reserved. 41
  • 42. NetSpeed On The Job™ Online Performance Support Tool© 2012 NetSpeed Learning Solutions. All rights reserved. 42
  • 43. NetSpeed On The Job™ Available 24/7 for one year; can be emailed© 2012 NetSpeed Learning Solutions. All rights reserved. 43
  • 44. NetSpeed Coach®© 2012 NetSpeed Learning Solutions. All rights reserved. 44
  • 45. “All training impact begins with the individual.” Robert O. Brinkerhoff Telling Training’s Story© 2012 NetSpeed Learning Solutions. All rights reserved. 45
  • 46. Individual Impact© 2012 NetSpeed Learning Solutions. All rights reserved. 46
  • 47. Manager or Third Party Provide manager’s feedback (Level III) Skill Improvement Effectiveness Behavioral Examples Manager responds to third-party questions Participant may view manager’s feedback Participant may view an aggregate of 3+ third- party assessments© 2012 NetSpeed Learning Solutions. All rights reserved. 47
  • 48. Manager’s Observations© 2012 NetSpeed Learning Solutions. All rights reserved. 48
  • 49. Evaluation Results© 2012 NetSpeed Learning Solutions. All rights reserved. 49
  • 50. NetSpeed Administrator™ Tracks the progress of each participant per session Provides participant evaluation data (Level II) Shows summary impact information (Level III) Application Skill Improvement Effectiveness Behavioral Examples© 2012 NetSpeed Learning Solutions. All rights reserved. 50
  • 51. NetSpeed Fast Tracks™© 2012 NetSpeed Learning Solutions. All rights reserved. 51
  • 52. Integrated Learning System • Keyword Searchable • Podcasts • Videos • Knols (units of knowledge) • Blogs • Insights (expert interviews via podcast) • Three authoring levels: content manager, designated authors, peer authors • Scheduled asynchronous courses© 2012 NetSpeed Learning Solutions. All rights reserved. 52
  • 53. New Blend Options 1. Leadership Webinar Series – 90-minute webinars by subscription 2. Virtual Facilitator Trainer Certification (prepares trainers for virtual delivery) 3. Ability to blend synchronous with asynchronous learning at NetSpeed Fast Tracks™© 2012 NetSpeed Learning Solutions. All rights reserved. 53
  • 54. The New Blend NetSpeed On The Job NetSpeed Fast Tracks NetSpeed Coach (Video, Blogs, Knols) NetSpeed Leadership (virtual) NetSpeed Leadership Ongoing coaching (face-to-face) and managerial support© 2012 NetSpeed Learning Solutions. All rights reserved. 54
  • 55. Video Podcast© 2012 NetSpeed Learning Solutions. All rights reserved. 55
  • 56. Class Blog Blogs may be “owned” by designated authors. Blogs may also be added to online courses.© 2012 NetSpeed Learning Solutions. All rights reserved. 56
  • 57. Avatar Podcast© 2012 NetSpeed Learning Solutions. All rights reserved. 57
  • 58. Expert Insight Interviews Audio 12 – 15 minutes Short podcasts Downloadable Keeping Your Best People with Beverly Kaye© 2012 NetSpeed Learning Solutions. All rights reserved. 58
  • 59. Knols Performance Appraisal on Purpose by Cynthia Clay© 2012 NetSpeed Learning Solutions. All rights reserved. 59
  • 60. “The central challenge for organizations today is how to leverage learning consistently, quickly and effectively into improved performance.” Robert O. Brinkerhoff Telling Training’s Story© 2012 NetSpeed Learning Solutions. All rights reserved. 60
  • 61. Developing Your Leaders • Deliver instructor-led (face-to-face or virtual) • Blend it with asynchronous assignments at NetSpeed Fast Tracks™ • Add video, podcasts, blogs and knols to build learner- centric programs • Reinforce learning transfer with post-class tools • Encourage peer-to-peer collaboration and problem-solving© 2012 NetSpeed Learning Solutions. All rights reserved. 61
  • 62. Instructor- Flexible Led Practical Blended Collaborative© 2012 NetSpeed Learning Solutions. All rights reserved. 62
  • 63. 2012 Promotion • 20% discount on all programs or services • Minimum of $15,000 (net) • Paid in full by July 31, 2012© 2012 NetSpeed Learning Solutions. All rights reserved. 63
  • 64. Q&A© 2012 NetSpeed Learning Solutions. All rights reserved. 64
  • 65. © 2012 NetSpeed Learning Solutions. All rights reserved. 65

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