Great Webinars - SEVA ASTD Chapter

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One-hour webinar demonstrating interactive design and delivery skills for hte virtual classroom. Exercises focused on change management.

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  • Cindy, this is a setup to the next slide. It also gets people involved during the email discussion. Answers might be Very often (at least several times a day) Often (at least once a day) Sometimes Rarely Never
  • Great Webinars - SEVA ASTD Chapter

    1. 1. Great Webinars Crossing the Chasm to High Performance Virtual Delivery November 13, 2012© 2012 NetSpeed Learning Solutions. All rights reserved. 1
    2. 2. Webinar Learning Objectives • Avoid five common delivery errors • Apply five techniques to transform your virtual classroom • Experience an engaging, interactive session© 2012 NetSpeed Learning Solutions. All rights reserved. 2
    3. 3. Send a Chat Message© 2011 NetSpeed Learning Solutions. All rights reserved. 3
    4. 4. Send a Chat Message© 2011 NetSpeed Learning Solutions. All rights reserved. 4
    5. 5. Send a Private Chat Message© 2011 NetSpeed Learning Solutions. All rights reserved. 5
    6. 6. Status Icons© 2011 NetSpeed Learning Solutions. All rights reserved. 6
    7. 7. Opening Poll What is your primary purpose in attending this webinar today?© 2012 NetSpeed Learning Solutions. All rights reserved. 7
    8. 8. Opening Chat What is the biggest obstacle to delivering an effective webinar?© 2012 NetSpeed Learning Solutions. All rights reserved. 8
    9. 9. What Can Go Wrong?© 2012 NetSpeed Learning Solutions. All rights reserved. 9
    10. 10. Common Errors 1 Returning to a “talking head” presentation style© 2012 NetSpeed Learning Solutions. All rights reserved. 10
    11. 11. Common Errors The more you feel like a lecturer, the less effective you will be.© 2012 NetSpeed Learning Solutions. All rights reserved. 11
    12. 12. Common Errors 2 Not allowing participants to chat with each other© 2012 NetSpeed Learning Solutions. All rights reserved. 12
    13. 13. Common Errors A stern teacher or parent trying to get people’s attention (and refusing to allow them to talk) is not very effective.© 2012 NetSpeed Learning Solutions. All rights reserved. 13
    14. 14. Common Errors 3 Designing boring, bullet point slides with no graphics© 2012 NetSpeed Learning Solutions. All rights reserved. 14
    15. 15. Common Errors If you’re Einstein, perhaps you can hold our interest without interesting slides.© 2012 NetSpeed Learning Solutions. All rights reserved. 15
    16. 16. Common Errors 4 Using polling questions as a “quiz”© 2012 NetSpeed Learning Solutions. All rights reserved. 16
    17. 17. Common Errors 5 Not focusing participant attention (with annotation tools and emoticons)© 2012 NetSpeed Learning Solutions. All rights reserved. 17
    18. 18. Transforming the Virtual Classroom© 2012 NetSpeed Learning Solutions. All rights reserved. 18
    19. 19. 5 Techniques to Transform 1. Allow no more than 3 minutes between participant interaction opportunities.© 2012 NetSpeed Learning Solutions. All rights reserved. 19
    20. 20. Rule of Thumb Engage participants every 3 minutes with a poll, chat, request for feedback, etc.© 2012 NetSpeed Learning Solutions. All rights reserved. 20
    21. 21. 5 Techniques to Transform 2. Mix it up with diverse use of polling.© 2012 NetSpeed Learning Solutions. All rights reserved. 21
    22. 22. Polling How many hours of productivity, on average, does each employee lose per day trying to process a change and how it might affect them? Sample Exercise: Meeting Change with Resilience© 2011 NetSpeed Learning Solutions. All rights reserved. 22
    23. 23. Loss of Productivity During change, an employee loses, on average, 2 hours of productivity trying to process the change and how it might affect them. Employee absenteeism typically doubles during times of change.© 2011 NetSpeed Learning Solutions. All rights reserved. 23
    24. 24. Change Evaluation Recall a recent change that you’ve experienced or led. Consider the evaluation questions on the next several slides.© 2011 NetSpeed Learning Solutions. All rights reserved. 24
    25. 25. Evaluation Poll 1. Were the business reasons driving the change clearly explained?© 2011 NetSpeed Learning Solutions. All rights reserved. 25
    26. 26. Evaluation Poll 2. Were people give the opportunity to celebrate what had been created in the past?© 2011 NetSpeed Learning Solutions. All rights reserved. 26
    27. 27. Evaluation Poll 3. Were people given the opportunity to acknowledge their losses?© 2011 NetSpeed Learning Solutions. All rights reserved. 27
    28. 28. Evaluation Poll 4. Did people receive frequent updates about the change process during the change?© 2011 NetSpeed Learning Solutions. All rights reserved. 28
    29. 29. Final Question What would you do differently in hindsight?© 2011 NetSpeed Learning Solutions. All rights reserved. 29
    30. 30. 5 Techniques to Transform 3. Build opportunities for participants to exchange ideas and opinions using chat and voice.© 2012 NetSpeed Learning Solutions. All rights reserved. 30
    31. 31. The Cycle of Change© 2011 NetSpeed Learning Solutions. All rights reserved. 31
    32. 32. The Cycle of Change© 2011 NetSpeed Learning Solutions. All rights reserved. 32
    33. 33. Chat What support should managers provide at each stage of the change process?© 2011 NetSpeed Learning Solutions. All rights reserved. 33
    34. 34. Chat What choices did you make during a recent cycle of change that helped you be more resilient?© 2012 NetSpeed Learning Solutions. All rights reserved. 34
    35. 35. 5 Techniques to Transform 4. Create learning experiences with real issues and problems© 2012 NetSpeed Learning Solutions. All rights reserved. 35
    36. 36. Change Case Study Kathy has needed to take a lot of time off to deal with her elderly and sick father who lives in another state. She comes back from these trips exhausted and emotionally drained. Though you value her contributions to the team, you are concerned. At the last staff meeting, when asked to rework her project plan, Kathy began to cry and had to leave the room.© 2012 NetSpeed Learning Solutions. All rights reserved. 36
    37. 37. 5 Techniques to Transform 5. Request learner feedback regularly.© 2012 NetSpeed Learning Solutions. All rights reserved. 37
    38. 38. Learner Feedback • Are you with me? • What questions do you have? • Give Bob a round of applause. • Have you completed the worksheet? • Do you agree/disagree with this statement? • How are you feeling about this virtual course?© 2012 NetSpeed Learning Solutions. All rights reserved. 38
    39. 39. 5 Techniques to Transform 1. Allow no more than 3 minutes between participant interaction opportunities. 2. Mix it up with diverse use of polling. 3. Build opportunities for participants to exchange ideas and opinions using chat and audio. 4. Create learning experiences with real issues and problems. 5. Request learner feedback regularly.© 2012 NetSpeed Learning Solutions. All rights reserved. 39
    40. 40. Action Planning • One thing I can do…. • One thing my team can do…. • One thing my organization can do…. • One other thought….© 2012 NetSpeed Learning Solutions. All rights reserved. 40
    41. 41. Great Webinars Based on the Virtual Facilitator Trainer Certification course.© 2012 NetSpeed Learning Solutions. All rights reserved. 41
    42. 42. Complete the Survey • Attend the next Virtual Facilitator Trainer Certification course at a discount ($345 off) January 14 – February 7. • Receive a link to download a free ebook.© 2012 NetSpeed Learning Solutions. All rights reserved. 42
    43. 43. Thank You! 43

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