Great Webinars ASTD New Mexico
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Great Webinars ASTD New Mexico

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How to delivery virtual training with high engagement and interactivity

How to delivery virtual training with high engagement and interactivity

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  • Cindy, this is a setup to the next slide. It also gets people involved during the email discussion. Answers might be Very often (at least several times a day) Often (at least once a day) Sometimes Rarely Never

Great Webinars ASTD New Mexico Great Webinars ASTD New Mexico Presentation Transcript

  • Great Webinars Crossing the Chasm to High-Performance Virtual Learning March 7, 2013© 2013 NetSpeed Learning Solutions. All rights reserved. 1
  • Webinar Learning Objectives • Avoid three common delivery errors • Apply five techniques to transform your virtual classroom • Adopt three practices to reduce the impact of technology snafus© 2013 NetSpeed Learning Solutions. All rights reserved. 2
  • About Cynthia Clay • 20+ years of experience • Began delivering web conference training in 2004 • Expert on facilitating interactive web training • Author of Great Webinars: how to create interactive learning that is captivating, informative and fun • Leads the Virtual Facilitator Trainer Certification™ course • Co-authored Peer Power: Transforming Workplace Relationships© 2013 NetSpeed Learning Solutions. All rights reserved. 3
  • Send a Chat Message© 2013 NetSpeed Learning Solutions. All rights reserved. 4
  • Send a Chat Message© 2013 NetSpeed Learning Solutions. All rights reserved. 5
  • Send a Private Chat Message© 2013 NetSpeed Learning Solutions. All rights reserved. 6
  • Opening Poll What is your primary purpose in attending this webinar today?© 2013 NetSpeed Learning Solutions. All rights reserved. 7
  • Opening Chat What question have you brought today?© 2013 NetSpeed Learning Solutions. All rights reserved. 8
  • What Can Go Wrong?© 2013 NetSpeed Learning Solutions. All rights reserved. 9
  • Common Errors 1 Returning to a “talking head” presentation style© 2013 NetSpeed Learning Solutions. All rights reserved. 10
  • Common Errors The more you feel like a lecturer, the less effective you will be.© 2013 NetSpeed Learning Solutions. All rights reserved. 11
  • Common Errors 2 Not allowing participants to chat with each other© 2013 NetSpeed Learning Solutions. All rights reserved. 12
  • Common Errors A stern teacher or parent trying to get people’s attention (and refusing to allow them to talk) is not very effective.© 2013 NetSpeed Learning Solutions. All rights reserved. 13
  • Common Errors 3 Designing boring, bullet point slides with no graphics© 2013 NetSpeed Learning Solutions. All rights reserved. 14
  • Common Errors If you’re Einstein, perhaps you can hold our interest without interesting slides.© 2013 NetSpeed Learning Solutions. All rights reserved. 15
  • Transforming the Virtual Classroom© 2013 NetSpeed Learning Solutions. All rights reserved. 16
  • Adult Learning Principles Malcolm Knowles (1913 – 1997)© 2013 NetSpeed Learning Solutions. All rights reserved. 17
  • Adult Learning Principles • Adults need to be involved in the planning and evaluation of their learning. • Experience (mistakes included) provides the basis for learning activities. • Adults want to learn subjects that have immediate relevance to their work or personal lives. • Adult learning is problem-centered not content- oriented. (Source: Malcolm Knowles)© 2013 NetSpeed Learning Solutions. All rights reserved. 18
  • 5 Techniques to Transform 1. Allow no more than 3 minutes between participant interaction opportunities.© 2013 NetSpeed Learning Solutions. All rights reserved. 19
  • Rule of Thumb Engage participants every 3 minutes with a poll, chat, request for feedback, etc.© 2013 NetSpeed Learning Solutions. All rights reserved. 20
  • 5 Techniques to Transform 2. Mix it up with diverse use of polling.© 2013 NetSpeed Learning Solutions. All rights reserved. 21
  • Polling How often do you file, delete, or respond to an e-mail without reading the entire message? Sample Exercise: Writing for High-Speed Readers© 2013 NetSpeed Learning Solutions. All rights reserved. 22
  • Sample Exercise: Writing for High-Speed Readers© 2013 NetSpeed Learning Solutions. All rights reserved. 23
  • Project Evaluation Recall a recent project that you’ve worked on or led. Consider the evaluation questions on the next several slides. Sample Exercise: Managing Projects by Design© 2013 NetSpeed Learning Solutions. All rights reserved. 24
  • Evaluation Poll 1. Did your project have clear objectives? Sample Exercise: Managing Projects by Design© 2013 NetSpeed Learning Solutions. All rights reserved. 25
  • Evaluation Poll 2. Was the project completed on time? Sample Exercise: Managing Projects by Design© 2013 NetSpeed Learning Solutions. All rights reserved. 26
  • Evaluation Poll 3. Was the project completed within budget? Sample Exercise: Managing Projects by Design© 2013 NetSpeed Learning Solutions. All rights reserved. 27
  • Evaluation Poll 4. Did the end result meet your goal? Sample Exercise: Managing Projects by Design© 2013 NetSpeed Learning Solutions. All rights reserved. 28
  • Evaluation Poll 5. Did the end result meet your standards of quality? Sample Exercise: Managing Projects by Design© 2013 NetSpeed Learning Solutions. All rights reserved. 29
  • Final Question What would you do differently in hindsight? Sample Exercise: Managing Projects by Design© 2013 NetSpeed Learning Solutions. All rights reserved. 30
  • 5 Techniques to Transform 3. Build opportunities for participants to exchange ideas and opinions using chat and voice.© 2013 NetSpeed Learning Solutions. All rights reserved. 31
  • Sample Exercise: Transforming Team Conflict© 2013 NetSpeed Learning Solutions. All rights reserved. 32
  • Root Causes Objective Facts Goals Roles Work Methods Core Values Subjective Sample Exercise: Transforming Team Conflict© 2013 NetSpeed Learning Solutions. All rights reserved. 33
  • Sample Exercise: Creating an Inspiring Work Culture© 2013 NetSpeed Learning Solutions. All rights reserved. 34
  • Chat: Celebration What techniques do you use to recognize and celebrate success? Sample Exercise: Creating an Inspiring Work Culture© 2013 NetSpeed Learning Solutions. All rights reserved. 35
  • Celebration Model 1. Describe specifically the accomplishment or behavior 2. Explain its importance by linking it to the vision, purpose, values, or brand 3. Ask the individual or team to describe how they did it 4. End with sincere appreciation Sample Exercise: Creating an Inspiring Work Culture© 2013 NetSpeed Learning Solutions. All rights reserved. 36
  • Celebrate the success of an employee who completed a Sample Exercise: difficult inventory report Creating an Inspiring Work Culture accurately and on time.© 2013 NetSpeed Learning Solutions. All rights reserved. 37
  • 5 Techniques to Transform 4. Create learning experiences with real issues and problems© 2013 NetSpeed Learning Solutions. All rights reserved. 38
  • Steps for Coaching Across Generations 1. Clarify the reason for the conversation 2. State the specific concern 3. Ask questions and listen actively 4. Together generate solutions or next steps (starting with the employee’s ideas) 5. Clarify expectations of the employee and leadership in accomplishing the next steps or solution 6. End on a positive note Sample Exercise: Leading Across Generations© 2013 NetSpeed Learning Solutions. All rights reserved. 39
  • Steps for Coaching Across Generations 1. Clarify the reason for the conversation I wanted to talk with you about a customer interaction I observed. Sample Exercise: Leading Across Generations© 2013 NetSpeed Learning Solutions. All rights reserved. 40
  • Steps for Coaching Across Generations 2. State the specific concern The customer didn’t appear to be satisfied with your answer to his question about his exchange and finally gave up and walked away grumbling. Sample Exercise: Leading Across Generations© 2013 NetSpeed Learning Solutions. All rights reserved. 41
  • Coaching Case Study #1 Kathy, a Boomer, has needed to take a lot of vacation time to deal with her elderly and sick father who lives in another state. She comes back from these trips exhausted and emotionally drained. In the past you have valued her contributions to the team. At the moment she is lagging behind in her duties at work and you need to speak with her. Sample Exercise: Leading Across Generations© 2013 NetSpeed Learning Solutions. All rights reserved. 42
  • 5 Techniques to Transform 5. Request learner feedback regularly.© 2013 NetSpeed Learning Solutions. All rights reserved. 43
  • Learner Feedback • Are you with me? • What questions do you have? • Give Bob a round of applause. • Have you completed the worksheet? • Do you agree/disagree with this statement? • How are you feeling about this virtual course?© 2013 NetSpeed Learning Solutions. All rights reserved. 44
  • 5 Techniques to Transform 1. Allow no more than 3 minutes between participant interaction opportunities. 2. Mix it up with diverse use of polling. 3. Build opportunities for participants to exchange ideas and opinions using chat and audio. 4. Create learning experiences with real issues and problems. 5. Request learner feedback regularly.© 2013 NetSpeed Learning Solutions. All rights reserved. 45
  • Technology Snafus© 2013 NetSpeed Learning Solutions. All rights reserved. 46
  • Technology Snafus • Always schedule a dry run • Arrive 30 minutes prior to your webinar • Use a host/producer to handle technical issues • Practice breakout rooms with real people • Have a contingency plan (no Internet, no VoIP, slides won’t advance, etc.)© 2013 NetSpeed Learning Solutions. All rights reserved. 47
  • The Zen of Delivery Begin with a centered, calm mind© 2013 NetSpeed Learning Solutions. All rights reserved. 48
  • Action Planning • One thing I can do…. • One thing my team can do…. • One thing my organization can do…. • One other thought….© 2013 NetSpeed Learning Solutions. All rights reserved. 49
  • Great Webinars Available through Pfeiffer (Wiley & Sons) and at major booksellers Buy it at Amazon: http://www.amazon.com/Great-Webinars-Interactive-Captivating-Informative/dp/1118205448© 2013 NetSpeed Learning Solutions. All rights reserved. 50
  • Available Now Published in 2012 by Jossey- Bass (Wiley & Sons) Buy it at Amazon: http://www.amazon.com/Peer-Power-Transforming-Workplace-Relationships/dp/0976458721© 2013 NetSpeed Learning Solutions. All rights reserved. 51
  • Complete the Survey • Attend the next Virtual Facilitator Trainer Certification course at a discount ($345 off) April 10 – May 2. • Receive a link to download the slides.© 2013 NetSpeed Learning Solutions. All rights reserved. 52
  • Thank You! 53