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Crossing the Chasm to Valuable, Engaging Virtual Facilitation
 

Crossing the Chasm to Valuable, Engaging Virtual Facilitation

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Concurrent session delivered at the 2012 ASTD International Conference.

Concurrent session delivered at the 2012 ASTD International Conference.

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    Crossing the Chasm to Valuable, Engaging Virtual Facilitation Crossing the Chasm to Valuable, Engaging Virtual Facilitation Presentation Transcript

    • Crossing the Chasm to Valuable, Engaging Virtual Facilitation Session M221© 2012 NetSpeed Learning Solutions. All rights reserved. 1
    • Learning Objectives • Adopt the tools and tricks of creating an engaging virtual experience • Apply what you learn to a program you are working on • Deliver to your participants valuable, engaging virtual learning© 2012 NetSpeed Learning Solutions. All rights reserved. 2
    • About Cynthia Clay • Founder and CEO • 25+ years of experience • Began delivering web conference training in 2004 • Author of Great Webinars • Lead the Virtual Facilitator Trainer Certification™ course© 2012 NetSpeed Learning Solutions. All rights reserved. 3
    • Purpose What is your primary purpose for attending this session today?© 2012 NetSpeed Learning Solutions. All rights reserved. 4
    • Experience How many webinars have you delivered? 10+ webinars 4 – 9 webinars 1 – 3 webinars I’ve never delivered a webinar© 2012 NetSpeed Learning Solutions. All rights reserved. 5
    • What Can Go Wrong?© 2012 NetSpeed Learning Solutions. All rights reserved. 6
    • What Can Go Wrong? Talking head presenter Monotone voice Reading slides Little interaction No peer-to-peer chatting© 2012 NetSpeed Learning Solutions. All rights reserved. 7
    • What Can Go Wrong? Q&A at the end Bullet-point presentations No slide graphics Feeling “alone” on the event Technical difficulties© 2012 NetSpeed Learning Solutions. All rights reserved. 8
    • Adult Learning Principles Name one adult learning principle. Malcolm Knowles (1913 – 1997)© 2012 NetSpeed Learning Solutions. All rights reserved. 9
    • Adult Learning Principles • Adults need to be involved in the planning and evaluation of their learning. • Experience (mistakes included) provides the basis for learning activities. • Adults want to learn subjects that have immediate relevance to their work or personal lives. • Adult learning is problem-centered not content-oriented.© 2012 NetSpeed Learning Solutions. All rights reserved. 10
    • Transforming the Virtual Classroom© 2012 NetSpeed Learning Solutions. All rights reserved. 11
    • New Mindset The more you feel like a lecturer, the less effective you will be in the virtual classroom.© 2012 NetSpeed Learning Solutions. All rights reserved. 12
    • Rule of Thumb Engage participants every 3 minutes with a poll, chat, or request for feedback.© 2012 NetSpeed Learning Solutions. All rights reserved. 13
    • It’s a Visual Medium Make your slides compelling.© 2012 NetSpeed Learning Solutions. All rights reserved. 14
    • Application Identify a virtual program that you would like to improve using these techniques.© 2012 NetSpeed Learning Solutions. All rights reserved. 15
    • Case Example By the end of this web workshop, you will be able to: • Describe the benefits of delegating to yourself, the employee and the team • Delegate appropriate tasks to the right people© 2012 NetSpeed Learning Solutions. All rights reserved. 16
    • Your Tool Kit Chat Polling Streaming Video Annotation Tools Emoticons/Status Icons Video Host/Producer© 2012 NetSpeed Learning Solutions. All rights reserved. 17
    • Chat Uses Benefits Ask questions of participants Engage attention Encourage problem solving Activate their thinking Build peer-to-peer dialogue Increase collaboration Invite questions and observations Build commitment to the learning community© 2012 NetSpeed Learning Solutions. All rights reserved. 18
    • Open Chat© 2012 NetSpeed Learning Solutions. All rights reserved. 19
    • Multiple Chats© 2012 NetSpeed Learning Solutions. All rights reserved. 20
    • Pairs Chat© 2012 NetSpeed Learning Solutions. All rights reserved. 21
    • Polling Uses Benefits Quiz participants to check learning Verify learning effectiveness Quickly get learner feedback Engage participants easily Share opinions and experiences Increase peer-to-peer learning Check assumptions about your Tailor your presentation audience Set up a lecture or discussion Engage their thinking functions© 2012 NetSpeed Learning Solutions. All rights reserved. 22
    • Build Awareness© 2012 NetSpeed Learning Solutions. All rights reserved. 23
    • Express Opinions© 2012 NetSpeed Learning Solutions. All rights reserved. 24
    • Test Learning© 2012 NetSpeed Learning Solutions. All rights reserved. 25
    • Application How can you use chat and polling to develop learning experiences in your program?© 2012 NetSpeed Learning Solutions. All rights reserved. 26
    • Case Example By the end of this web workshop, you will be able to: • Describe the benefits of delegating to yourself, the employee and the team • Delegate appropriate tasks to the right people© 2012 NetSpeed Learning Solutions. All rights reserved. 27
    • Streaming Video Uses Benefits Stream video of the presenter and Create interest host Capture attention of visual learners Build rapport Decrease multi-tasking Strengthen learner – facilitator contract© 2012 NetSpeed Learning Solutions. All rights reserved. 28
    • Facilitator On Camera© 2012 NetSpeed Learning Solutions. All rights reserved. 29
    • Annotation Tools Uses Benefits Learners “point” at content on a slide Get fast feedback Participants may label diagrams Test knowledge retained Facilitator can conduct rapid polls Move quickly through content while engaging learners Host or facilitator can type learner Facilitate discussion and record key responses points Use pointer and highlighter on slide Direct learner attention© 2012 NetSpeed Learning Solutions. All rights reserved. 30
    • Whiteboard© 2012 NetSpeed Learning Solutions. All rights reserved. 31
    • Point to Problems© 2012 NetSpeed Learning Solutions. All rights reserved. 32
    • Emoticons/Status Icons Uses Benefits Check in with participants Quickly see agreement/disagreement Replace eye contact Confirm assumptions Check the pulse of the class See who’s ready to move forward Ask for volunteers Keep everyone on track© 2012 NetSpeed Learning Solutions. All rights reserved. 33
    • Status Icons© 2012 NetSpeed Learning Solutions. All rights reserved. 34
    • Status Icons© 2012 NetSpeed Learning Solutions. All rights reserved. 35
    • Application How can you use annotation tools, emoticons (status icons), and whiteboards to increase interactivity in your program?© 2012 NetSpeed Learning Solutions. All rights reserved. 36
    • Case Example By the end of this web workshop, you will be able to: • Describe the benefits of delegating to yourself, the employee and the team • Delegate appropriate tasks to the right people© 2012 NetSpeed Learning Solutions. All rights reserved. 37
    • Video Uses Benefits Show short (< 2minutes) video Change the energy Demonstrate skills or behaviors Introduce a problem to solve© 2012 NetSpeed Learning Solutions. All rights reserved. 38
    • Video© 2012 NetSpeed Learning Solutions. All rights reserved. 39
    • Short Videos© 2012 NetSpeed Learning Solutions. All rights reserved. 40
    • Host/Producer Uses Benefits Use the Host as your delivery partner Energize the workshop Handle technology issues Don’t slow down your delivery Answer logistical questions Provide personal support to learners Present role play and case examples. Create interest© 2012 NetSpeed Learning Solutions. All rights reserved. 41
    • Role Play on Camera© 2012 NetSpeed Learning Solutions. All rights reserved. 42
    • Host on Camera© 2012 NetSpeed Learning Solutions. All rights reserved. 43
    • Get Learner Feedback© 2012 NetSpeed Learning Solutions. All rights reserved. 44
    • Application How can you use short video to create interest in your program? How might partnering with your host/producer improve your delivery?© 2012 NetSpeed Learning Solutions. All rights reserved. 45
    • Case Example By the end of this web workshop, you will be able to: • Describe the benefits of delegating to yourself, the employee and the team • Delegate appropriate tasks to the right people© 2012 NetSpeed Learning Solutions. All rights reserved. 46
    • Technology Snafus© 2012 NetSpeed Learning Solutions. All rights reserved. 47
    • Technology Snafus • Always schedule a dry run • Arrive 30 minutes prior to your webinar • Use a host/producer to handle technical issues • Practice breakout rooms with real people • Have a contingency plan (no Internet, no VoIP, slides won’t advance, etc.)© 2012 NetSpeed Learning Solutions. All rights reserved. 48
    • The Zen of Delivery Begin with a centered, calm mind© 2012 NetSpeed Learning Solutions. All rights reserved. 49
    • Action Planning • One thing I can do…. • One thing my team can do…. • One thing my organization can do….© 2012 NetSpeed Learning Solutions. All rights reserved. 50
    • Five Best Practices What five best practices will you take away from this session?© 2012 NetSpeed Learning Solutions. All rights reserved. 51
    • Follow On Webinar • Tuesday, May 22 at 4:00 Eastern/1:00 Pacific • Experience an engaging, interactive session • Sign up two ways:  Give us your biz card and write “webinar registration” on it.  Sign up on the registration form as you leave. • Webinar link will be emailed next week.© 2012 NetSpeed Learning Solutions. All rights reserved. 52
    • ASTD Bookstore Books are available at the ASTD Bookstore and the Pfeiffer Booth (#915). Visit NetSpeed Learning at Booth #825. Books signed during EXPO hours.© 2012 NetSpeed Learning Solutions. All rights reserved. 53
    • Thank You!