Trainers Matter: Making the Case for VILT

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Follow-on webinar after the 2013 ASTD ICE for invited attendees. This webinar makes the case for virtual instructor-led training as the way to ensure impact on the organization.

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Trainers Matter: Making the Case for VILT

  1. 1. © 2013 NetSpeed Learning Solutions. All rights reserved. 1Trainers Matter:Making the Case for VILTJune 12, 2013
  2. 2. © 2013 NetSpeed Learning Solutions. All rights reserved. 2Send a Chat
  3. 3. © 2013 NetSpeed Learning Solutions. All rights reserved. 3Send a Chat
  4. 4. © 2013 NetSpeed Learning Solutions. All rights reserved. 4Status Icons
  5. 5. © 2013 NetSpeed Learning Solutions. All rights reserved. 5Webinar Objectives• Redefine the role of a trainer/facilitator• Apply The New Blend model when youdesign or deliver an effective blendedlearning experience• Incorporate discovery learning principles inyour virtual classroom
  6. 6. © 2013 NetSpeed Learning Solutions. All rights reserved. 6Opening PollWhat got you here?– I attended the ASTD Concurrent Session “Captivating Your Learners inthe Virtual Classroom”– A colleague, who attended the ASTD session, invited me– I visited the NetSpeed Learning booth at the ASTD ICE/EXPO in Dallas– Someone forwarded the webinar link to me– Other
  7. 7. © 2013 NetSpeed Learning Solutions. All rights reserved. 7Why VILT?What is driving your organization’s move toVILT?Tighter budgetsDemand for higher productivityTechnology advancesGreater effectivenessGenerational changesAbility to deliver to remote locations
  8. 8. © 2013 NetSpeed Learning Solutions. All rights reserved. 8QuestionWhat question have you brought to thissession?
  9. 9. 9© 2013 NetSpeed Learning Solutions. All rights reserved.Jack Welch“An organization’s ability to learn andtranslate that learning into action is theultimate competitive advantage.”
  10. 10. 10© 2013 NetSpeed Learning Solutions. All rights reserved.Nearly 75% of the US workforce will be made upof mobile workers by the end of 2013.Driving ForcesSource: IDC
  11. 11. 11© 2013 NetSpeed Learning Solutions. All rights reserved.80% of companies whohave tried VILT now use itas their dominant mode.The Virtual Future60% of training is still delivered in thetraditional ILT format.Source: Training Magazine
  12. 12. © 2013 NetSpeed Learning Solutions. All rights reserved. 12Effective?In a recent survey, only 20% of 114 respondentsconsidered their companies to be very effectiveat using VILT.Source: General Physics Corporation
  13. 13. 13© 2013 NetSpeed Learning Solutions. All rights reserved.Cost of Failure PollWhat percentage of training fails?10 – 35%36 – 54%55 – 74%75 – 90%
  14. 14. 14© 2013 NetSpeed Learning Solutions. All rights reserved.Failure Rate• 31% (Knowledge Pool reported in the UKGuardian)• 90% (Robert Brinkerhoff’s research)
  15. 15. 15© 2013 NetSpeed Learning Solutions. All rights reserved.Dollars Wasted• 31% - 90% of the $55.8 billion spent ontraining in 2012• $17.30 - $50.2 billion peryear wasted.
  16. 16. © 2013 NetSpeed Learning Solutions. All rights reserved. 16Define SuccessThink of the most successful training you’veexperienced.What made it so successful?
  17. 17. © 2013 NetSpeed Learning Solutions. All rights reserved. 17Common Delivery OptionsILT• Familiar• CollaborativeVILT• Convenient• Cost-effectiveeLearning• Cost-effective• Consistent
  18. 18. © 2013 NetSpeed Learning Solutions. All rights reserved. 18Match the MethodILT• Familiar• CollaborativeVILT• Convenient• Cost-effectiveeLearning• Cost-effective• ConsistentWhat types of training are best delivered byeach training method?
  19. 19. © 2013 NetSpeed Learning Solutions. All rights reserved. 19Jack Phillips, PhD“Our studies have shown that participants ine-learning programs are less likely to followthrough than in an instructor-led program.”
  20. 20. © 2013 NetSpeed Learning Solutions. All rights reserved. 20Jennifer Hoffman“The completion rate for self-paced trainingis quite poor – most people are not self-directed enough to actually complete theirtraining….”
  21. 21. © 2013 NetSpeed Learning Solutions. All rights reserved. 21The New Blend
  22. 22. © 2013 NetSpeed Learning Solutions. All rights reserved. 22The New BlendE-learningVirtual instructor-ledWebinarsPodcastingVideoWikis or KnolsBlogs and ForumsInstructor-led classroomPublic speakersIndustry conferencesBrown-bag lunch seminarsBook groupsMentoringConsulting a colleague
  23. 23. © 2013 NetSpeed Learning Solutions. All rights reserved. 23Delivery Method ComparisonInstructorLedVirtual InstructorLedELearning1. Affordable x x2. Increased performance x x3. Customizable x x4. Reduce travel costs x x5. Increased productivity x x6. Greater convenience x x7. Reduced training time x x8. Less cognitive overload x x9. Increased collaboration x x10. Shorter segments x x
  24. 24. © 2013 NetSpeed Learning Solutions. All rights reserved. 24Requires New Skills
  25. 25. © 2013 NetSpeed Learning Solutions. All rights reserved. 25Deadly MistakesWhat deadly mistakes have you experienced inwebinars (web workshops)?
  26. 26. © 2013 NetSpeed Learning Solutions. All rights reserved. 26Deadly Mistake #1Failing to capitalize on the visualmedium
  27. 27. © 2013 NetSpeed Learning Solutions. All rights reserved. 27Deadly Mistake #2Not engaging learners in thediscussion
  28. 28. © 2013 NetSpeed Learning Solutions. All rights reserved. 28Deadly Mistake #3Lecturing until…
  29. 29. © 2013 NetSpeed Learning Solutions. All rights reserved. 29New Design and Delivery Skills• Develop technical skills• Increase facilitated learning anddiscussion• Create a virtual “classroom”• Use interaction tools often• Be comfortable on camera• Read the pulse of the class• Handle technology issues calmly
  30. 30. © 2013 NetSpeed Learning Solutions. All rights reserved. 30FactorsWhat factors are critical to success in thismodality?Skilled instructorsInteractive course designBlended (asynchronous and synchronous)Shorter segments (60 to 90 minutes)Training as a system, not a one-time eventHaving learners on cameraHaving the instructor on cameraUsing a host/producerGreat interaction tools
  31. 31. 31© 2013 NetSpeed Learning Solutions. All rights reserved.Discovery LearningWhat is discovery learning?
  32. 32. 32© 2013 NetSpeed Learning Solutions. All rights reserved.Discovery LearningA method of inquiry-based instruction inwhich learners discover facts, relationshipsand solutions.
  33. 33. 33© 2013 NetSpeed Learning Solutions. All rights reserved.Discovery LearningIs it possible to create a discovery learningexperience in the virtual classroom?
  34. 34. 34© 2013 NetSpeed Learning Solutions. All rights reserved.Types of Discovery LearningGuided discovery (inquiry-based)Observation and reflectionProblem solvingSimulation-basedCase studies
  35. 35. © 2013 NetSpeed Learning Solutions. All rights reserved. 35Discovery Process1. Prepare the learner with information2. Ask questions to encourage reflection3. Provide examples and models4. Demonstrate, if applicable
  36. 36. © 2013 NetSpeed Learning Solutions. All rights reserved. 36Discovery Process5. Offer a case or identify a problem6. Allow peers to collaborate and problem solve7. Debrief to elicit connections and relationships8. Plan for application
  37. 37. © 2013 NetSpeed Learning Solutions. All rights reserved. 37Your Virtual Tool KitChatPollingAnnotation ToolsEmoticons/Status IconsVideo/AudioStreaming Video
  38. 38. © 2013 NetSpeed Learning Solutions. All rights reserved. 38Virtual Tools ChatWhat ideas do you have forusing one of these tools toincrease discovery learning inthe virtual classroom?
  39. 39. 39© 2013 NetSpeed Learning Solutions. All rights reserved.Jack Phillips, PhD“In an instructor-led process,there is often a commitmentmade between the participantand the instructor that mightincrease the likelihood ofparticipants applying whatwas learned.”
  40. 40. 40© 2013 NetSpeed Learning Solutions. All rights reserved.Key Roles• Prepare• Practice• Apply/Transfer LearningLearner• Set Goals• Support• Expect Learning TransferManager• Facilitate• Engage• Focus on ApplicationTrainerPerformanceImprovement
  41. 41. © 2013 NetSpeed Learning Solutions. All rights reserved. 41Final ThoughtVirtual instructor-led training combines theconvenience and cost savings of e-learning withthe significant strengths of an instructor-ledlearning experience.
  42. 42. © 2013 NetSpeed Learning Solutions. All rights reserved. 42Virtual Facilitation Training• Next Virtual Facilitator Trainer Certification (VFTC)course: July 2 – August 1• Deep-dive, comprehensive course• Facilitation and design techniques modeled• 45-minute coaching/preparation session• Delivery of a 20-minutetrainback webinar• $1225 per person
  43. 43. © 2013 NetSpeed Learning Solutions. All rights reserved. 43InsightsWhat have you learned today that will help youmake the case for virtual training?
  44. 44. © 2013 NetSpeed Learning Solutions. All rights reserved. 44Post Webinar Survey• Win one free registration to the July VFTC• Win one copy of Great Webinars
  45. 45. 45cclay@netspeedlearning.comhttp://netspeedlearning.com/virtual-learning/facilitation/

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