Great Webinars                                       Session M221                                       May 22, 2012© 2012...
Webinar Learning Objectives     • Avoid three common delivery errors     • Apply five techniques to transform your virtual...
Send a Chat Message© 2011 NetSpeed Learning Solutions. All rights reserved.   3
Send a Chat Message© 2011 NetSpeed Learning Solutions. All rights reserved.   4
Send a Private Chat Message© 2011 NetSpeed Learning Solutions. All rights reserved.   5
Status Icons© 2011 NetSpeed Learning Solutions. All rights reserved.   6
Opening Poll            What is your primary purpose in            attending this webinar today?© 2012 NetSpeed Learning S...
Opening Chat            What one step have you taken to            improve your virtual training since we            met a...
What Can Go Wrong?© 2012 NetSpeed Learning Solutions. All rights reserved.   9
Common Errors     1     Returning to a “talking head” presentation style© 2012 NetSpeed Learning Solutions. All rights res...
Common Errors        The more you feel like a        lecturer, the less effective        you will be.© 2012 NetSpeed Learn...
Common Errors     2     Not allowing participants to chat with each other© 2012 NetSpeed Learning Solutions. All rights re...
Common Errors                                                           A stern teacher or parent                         ...
Common Errors     3  Designing boring, bullet point slides with no graphics© 2012 NetSpeed Learning Solutions. All rights ...
Common Errors                      If you’re Einstein, perhaps you can hold our                      interest without inte...
Transforming the Virtual     Classroom© 2012 NetSpeed Learning Solutions. All rights reserved.   16
5 Techniques to Transform        1. Allow no more than 3 minutes between participant           interaction opportunities.©...
Rule of Thumb        Engage participants every 3 minutes with a poll,          chat, or request for feedback.© 2012 NetSpe...
5 Techniques to Transform                                                     2. Mix it up with diverse use of polling.© 2...
Polling                 How often do you file, delete, or respond                  to an e-mail without reading the entire...
Sample Exercise: Writing for High-Speed Readers© 2011 NetSpeed Learning Solutions. All rights reserved.   21
Project Evaluation            Recall a recent project that you’ve worked            on or led. Consider the evaluation que...
Evaluation Poll                     1. Did your project have clear objectives?            Sample Exercise: Managing Projec...
Evaluation Poll                     2. Was the project completed on time?            Sample Exercise: Managing Projects by...
Evaluation Poll                     3. Was the project completed within budget?            Sample Exercise: Managing Proje...
Evaluation Poll                     4. Did the end result meet your goal?            Sample Exercise: Managing Projects by...
Final Question                What would you do differently in hindsight?            Sample Exercise: Managing Projects by...
5 Techniques to Transform        3. Build opportunities for participants to exchange ideas           and opinions using ch...
Sample Exercise: Transforming Team Conflict© 2011 NetSpeed Learning Solutions. All rights reserved.   29
Root Causes                                 Objective                                                           Facts     ...
Sample Exercise:                                                           Creating an Inspiring                          ...
Chat: Celebration                What techniques do you use to recognize and                 celebrate success?           ...
Celebration Model          •          Describe specifically the                     accomplishment or behavior          • ...
Celebrate the success of an                         employee who completed a                                              ...
5 Techniques to Transform     1. Create learning experiences        with real issues and problems© 2012 NetSpeed Learning ...
Steps for Coaching    Across Generations        1. Clarify the reason for the conversation        2. State the specific co...
Steps for Coaching    Across Generations             1. Clarify the reason for the conversation             I wanted to ta...
Steps for Coaching Across Generations             2. State the specific concern             The customer didn’t appear to ...
Coaching Case Study #1                                              Kathy, a Boomer, has needed to take                   ...
5 Techniques to Transform                  5. Request learner feedback regularly.© 2012 NetSpeed Learning Solutions. All r...
Learner Feedback                            • Are you with me?                            • What questions do you have?   ...
5 Techniques to Transform        1. Allow no more than 3 minutes between           participant interaction opportunities. ...
Action Planning             •     One thing I can do….             •     One thing my team can do….             •     One ...
Great Webinars                                                 Based on the Virtual Facilitator                           ...
Complete the Survey     • ASTD Discount: Attend the Virtual Facilitator       Trainer Certification course in 2012.     • ...
Thank You!             46
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ASTD 2012 ICE: Great Webinars

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Participants in session M221 at the 2012 ASTD ICE were invited to attend a follow up webinar to experience in engaging, interactive webinar.

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  • Cindy, this is a setup to the next slide. It also gets people involved during the email discussion. Answers might be Very often (at least several times a day) Often (at least once a day) Sometimes Rarely Never
  • ASTD 2012 ICE: Great Webinars

    1. 1. Great Webinars Session M221 May 22, 2012© 2012 NetSpeed Learning Solutions. All rights reserved. 1
    2. 2. Webinar Learning Objectives • Avoid three common delivery errors • Apply five techniques to transform your virtual classroom • Experience an engaging, interactive session© 2012 NetSpeed Learning Solutions. All rights reserved. 2
    3. 3. Send a Chat Message© 2011 NetSpeed Learning Solutions. All rights reserved. 3
    4. 4. Send a Chat Message© 2011 NetSpeed Learning Solutions. All rights reserved. 4
    5. 5. Send a Private Chat Message© 2011 NetSpeed Learning Solutions. All rights reserved. 5
    6. 6. Status Icons© 2011 NetSpeed Learning Solutions. All rights reserved. 6
    7. 7. Opening Poll What is your primary purpose in attending this webinar today?© 2012 NetSpeed Learning Solutions. All rights reserved. 7
    8. 8. Opening Chat What one step have you taken to improve your virtual training since we met at the ASTD ICE Conference?© 2012 NetSpeed Learning Solutions. All rights reserved. 8
    9. 9. What Can Go Wrong?© 2012 NetSpeed Learning Solutions. All rights reserved. 9
    10. 10. Common Errors 1 Returning to a “talking head” presentation style© 2012 NetSpeed Learning Solutions. All rights reserved. 10
    11. 11. Common Errors The more you feel like a lecturer, the less effective you will be.© 2012 NetSpeed Learning Solutions. All rights reserved. 11
    12. 12. Common Errors 2 Not allowing participants to chat with each other© 2012 NetSpeed Learning Solutions. All rights reserved. 12
    13. 13. Common Errors A stern teacher or parent trying to get people’s attention (and refusing to allow them to talk) is not very effective.© 2012 NetSpeed Learning Solutions. All rights reserved. 13
    14. 14. Common Errors 3 Designing boring, bullet point slides with no graphics© 2012 NetSpeed Learning Solutions. All rights reserved. 14
    15. 15. Common Errors If you’re Einstein, perhaps you can hold our interest without interesting slides.© 2012 NetSpeed Learning Solutions. All rights reserved. 15
    16. 16. Transforming the Virtual Classroom© 2012 NetSpeed Learning Solutions. All rights reserved. 16
    17. 17. 5 Techniques to Transform 1. Allow no more than 3 minutes between participant interaction opportunities.© 2012 NetSpeed Learning Solutions. All rights reserved. 17
    18. 18. Rule of Thumb Engage participants every 3 minutes with a poll, chat, or request for feedback.© 2012 NetSpeed Learning Solutions. All rights reserved. 18
    19. 19. 5 Techniques to Transform 2. Mix it up with diverse use of polling.© 2012 NetSpeed Learning Solutions. All rights reserved. 19
    20. 20. Polling How often do you file, delete, or respond to an e-mail without reading the entire message? Sample Exercise: Writing for High-Speed Readers© 2011 NetSpeed Learning Solutions. All rights reserved. 20
    21. 21. Sample Exercise: Writing for High-Speed Readers© 2011 NetSpeed Learning Solutions. All rights reserved. 21
    22. 22. Project Evaluation Recall a recent project that you’ve worked on or led. Consider the evaluation questions on the next several slides. Sample Exercise: Managing Projects by Design© 2011 NetSpeed Learning Solutions. All rights reserved. 22
    23. 23. Evaluation Poll 1. Did your project have clear objectives? Sample Exercise: Managing Projects by Design© 2011 NetSpeed Learning Solutions. All rights reserved. 23
    24. 24. Evaluation Poll 2. Was the project completed on time? Sample Exercise: Managing Projects by Design© 2011 NetSpeed Learning Solutions. All rights reserved. 24
    25. 25. Evaluation Poll 3. Was the project completed within budget? Sample Exercise: Managing Projects by Design© 2011 NetSpeed Learning Solutions. All rights reserved. 25
    26. 26. Evaluation Poll 4. Did the end result meet your goal? Sample Exercise: Managing Projects by Design© 2011 NetSpeed Learning Solutions. All rights reserved. 26
    27. 27. Final Question What would you do differently in hindsight? Sample Exercise: Managing Projects by Design© 2011 NetSpeed Learning Solutions. All rights reserved. 27
    28. 28. 5 Techniques to Transform 3. Build opportunities for participants to exchange ideas and opinions using chat and voice.© 2012 NetSpeed Learning Solutions. All rights reserved. 28
    29. 29. Sample Exercise: Transforming Team Conflict© 2011 NetSpeed Learning Solutions. All rights reserved. 29
    30. 30. Root Causes Objective Facts Goals Roles Work Methods Core Values Subjective Sample Exercise: Transforming Team Conflict© 2011 NetSpeed Learning Solutions. All rights reserved. 30
    31. 31. Sample Exercise: Creating an Inspiring Work Culture© 2012 NetSpeed Learning Solutions. All rights reserved. 31
    32. 32. Chat: Celebration What techniques do you use to recognize and celebrate success? Sample Exercise: Creating an Inspiring Work Culture© 2012 NetSpeed Learning Solutions. All rights reserved. 32
    33. 33. Celebration Model • Describe specifically the accomplishment or behavior • Explain its importance by linking it to the vision, purpose, values, or brand • Ask the individual or team to describe how they did it • End with sincere appreciation Sample Exercise: Creating an Inspiring Work Culture© 2012 NetSpeed Learning Solutions. All rights reserved. 33
    34. 34. Celebrate the success of an employee who completed a Sample Exercise: difficult inventory report Creating an Inspiring Work Culture accurately and on time.© 2012 NetSpeed Learning Solutions. All rights reserved. 34
    35. 35. 5 Techniques to Transform 1. Create learning experiences with real issues and problems© 2012 NetSpeed Learning Solutions. All rights reserved. 35
    36. 36. Steps for Coaching Across Generations 1. Clarify the reason for the conversation 2. State the specific concern 3. Ask questions and listen actively 4. Together generate solutions or next steps (starting with the employee’s ideas) 5. Clarify expectations of the employee and leadership in accomplishing the next steps or solution Sample Exercise: Leading Across 6. End on a positive note Generations© 2012 NetSpeed Learning Solutions. All rights reserved. 36
    37. 37. Steps for Coaching Across Generations 1. Clarify the reason for the conversation I wanted to talk with you about a customer interaction I observed. Sample Exercise: Leading Across Generations© 2012 NetSpeed Learning Solutions. All rights reserved. 37
    38. 38. Steps for Coaching Across Generations 2. State the specific concern The customer didn’t appear to be satisfied with your answer to his question about his exchange and finally gave up and walked away grumbling. Sample Exercise: Leading Across Generations© 2012 NetSpeed Learning Solutions. All rights reserved. 38
    39. 39. Coaching Case Study #1 Kathy, a Boomer, has needed to take a lot of vacation time to deal with her elderly and sick father who lives in another state. She comes back from these trips exhausted and emotionally drained. In the past you have valued her contributions to the team. At the moment she is lagging behind in her duties at work and you need to speak with her. Sample Exercise: Leading Across Generations© 2012 NetSpeed Learning Solutions. All rights reserved. 39
    40. 40. 5 Techniques to Transform 5. Request learner feedback regularly.© 2012 NetSpeed Learning Solutions. All rights reserved. 40
    41. 41. Learner Feedback • Are you with me? • What questions do you have? • Give Bob a round of applause. • Have you completed the worksheet? • Do you agree/disagree with this statement? • How are you feeling about this virtual course?© 2012 NetSpeed Learning Solutions. All rights reserved. 41
    42. 42. 5 Techniques to Transform 1. Allow no more than 3 minutes between participant interaction opportunities. 2. Mix it up with diverse use of polling. 3. Build opportunities for participants to exchange ideas and opinions using chat and audio. 4. Create learning experiences with real issues and problems. 5. Request learner feedback regularly.© 2012 NetSpeed Learning Solutions. All rights reserved. 42
    43. 43. Action Planning • One thing I can do…. • One thing my team can do…. • One thing my organization can do…. • One other thought….© 2012 NetSpeed Learning Solutions. All rights reserved. 43
    44. 44. Great Webinars Based on the Virtual Facilitator Trainer Certification course.© 2012 NetSpeed Learning Solutions. All rights reserved. 44
    45. 45. Complete the Survey • ASTD Discount: Attend the Virtual Facilitator Trainer Certification course in 2012. • 15% discount (a savings of $240). • Promo Code: ASTD2012 • Next Dates: July 25 – August 16 September 11 – October 3© 2012 NetSpeed Learning Solutions. All rights reserved. 45
    46. 46. Thank You! 46
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