Driving and Accountable Collaborative Culture
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Driving and Accountable Collaborative Culture

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This webinar is based on Peer Power: Transforming Workplace Relationships. It introduces 10 questions team members should ask themselves each day to ensure that they are both accountable and ...

This webinar is based on Peer Power: Transforming Workplace Relationships. It introduces 10 questions team members should ask themselves each day to ensure that they are both accountable and collaborative.

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Driving and Accountable Collaborative Culture Driving and Accountable Collaborative Culture Presentation Transcript

  • © 2014 NetSpeed Learning Solutions. All rights reserved. 1 Driving an Accountable and Collaborative Culture May 2014
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 2 Webinar Objectives • Implement 10 questions asked every day by accountable collaborators • Capitalize on the four principles that support joint effort toward common goals • Adopt eight communication practices that drive a high-performance culture • Build peer power in your organization
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 3 About Cynthia Clay • 25+ years of experience • Author of Peer Power (John Wiley) • An expert in collaborative, engaging virtual learning • Committed to helping organizations build accountable collaborators
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 4 Tweet #peerpower
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 5 Purpose Poll What got you here today?
  • 6© 2014 NetSpeed Learning Solutions. All rights reserved. Our Story 1992 •Began as an independent consulting practice •Provided organization and leadership development to Pacific NW clients 2000 •Developed NetSpeed Leadership (blended learning) •Expanded nationally 2006 •Developed Blazing Service (blended learning) •Began to experiment with interactive, VILT using web conferencing 2007 •Developed NetSpeed Fast Tracks™ (integrated learning system) 2008 •Rebranded the company as NetSpeed Learning Solutions •Repurposed all programs for VILT 2009 •Introduced the Virtual Facilitator Trainer Certification course •Published Great Webinars 2011 •Published Peer Power •Launched the Peer Power virtual training program 2012 •Established as virtual learning experts •Wiley & Sons republish both Great Webinars and Peer Power
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 7 Negative Signs What signs tell you that there might be a lack of accountability in your organization?
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 8 Business Impact What business impacts do organizations experience when accountability is low?
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 9 Business Impact Poll #1 • Missed opportunities or targets • Reduced productivity • Lost customers • Inability to retain key employees • Increased conflict • Little risk-taking or innovation • Low employee morale • Average or poor performance
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 10 Positive Signs What signs tell you that teams are collaborating well in your organization?
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 11 Business Impact What business impacts do organizations experience when collaboration is high?
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 12 Business Impact Poll #2 • Creative solutions • Increased productivity • Retained customers • High employee engagement • Less unproductive conflict • Willingness to take risks • High employee morale • Increased revenue
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 13 Get Set Mindset Will SetSkill Set Do they know HOW? Do they know WHAT? Do they know WHY?
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 14 Mindset Poll How confident are you that your team has the right Mindset (they know WHAT to do, the goals and targets they must meet)?
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 15 Skill Set Poll How confident are you that your team has the right Skill Set (they know HOW to communicate, collaborate, and resolve conflicts)?
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 16 Will Set Poll How confident are you that your team has the right Will Set (they know WHY their targets matter and WHY their performance makes a difference)?
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 17 Accountable Collaboration Think of a time when you worked on a high- performance team. The team produced great results and worked together collaboratively. What factors created accountable collaboration on that team?
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 18 Ten Questions 1. What shared goals does our team have? 2. What pieces of the work puzzle do I own? 3. How do I make sure that my puzzle pieces fit seamlessly with the pieces that others own?
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 19 Ten Questions 4. How do I demonstrate respect for each person on this team? 5. What can I do each day to strengthen my relationships with my co-workers?
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 20 Ten Questions (Poll 1) Which of these first five questions is the most important question you should be asking TODAY?
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 21 Ten Questions 6. How do I support open, transparent communication on my team? 7. How can I improve existing processes to get better results? 8. How will I contribute positively and constructively, without blaming others, when problems arise?
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 22 Ten Questions 9. What else (what more) can I do to contribute to the team’s results? 10.How can I work jointly with co-workers to address obstacles to the team’s success?
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 23 Ten Questions (Poll 2) Which of these second five questions is the most important question you should be asking TODAY?
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 24 Four Principles 24
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 25 Four Principles
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 26 Be Real • Share your views and goals. • Acknowledge reality. How did Carmen apply these practices?
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 27 Four Principles
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 28 Take Responsibility • Be responsible for your experience. • Communicate with others. How did Stan apply these practices?
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 29 Four Principles
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 30 Extend Respect • Listen, listen, listen. • Allow others to solve their own problems. How did Helen apply these practices?
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 31 Four Principles
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 32 Build Relationships • Get input. • Seek solutions that benefit all. How did Bill apply these practices?
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 33 Five Strategies
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 34 Nine Challenging Coworkers Common Behavior
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 35 Virtual and Classroom
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 36 Peer Power Published by Wiley
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 37 Classroom and Virtual • Six modules for maximum flexibility • Based on adult learning principles • Interactive and collaborative • Practical skill-building • Easily customizable
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 38 Online Tools • “About You” Assessment • “About Them” Assessment • Podcasts and Knols at NetSpeed Fast Tracks™ • Post-class Reinforcement at the NetSpeed Coach Learning Center™
  • 39© 2014 NetSpeed Learning Solutions. All rights reserved. The Learning Center
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 40 NetSpeed Fast Tracks™
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 41 Train-the-Trainer Model • Certify internal trainers • Face-to-face and virtual options • License the complete program
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 42 Delivery Model • Bring in our certified trainers • Face-to-face and virtual options • License the complete program
  • 43© 2014 NetSpeed Learning Solutions. All rights reserved. • Build accountable collaborators at all levels • Reduce unproductive conflict • Meet the needs of virtual learners and leaders • Offer ready-to-launch blended programs • Report business impact • Receive flexible, responsive service Benefits
  • 44© 2014 NetSpeed Learning Solutions. All rights reserved. • One person receives a copy of Peer Power • Download our ebook: Peer Patterns Take Our Survey
  • © 2014 NetSpeed Learning Solutions. All rights reserved. 45 Q & A
  • 46 Thank You!