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Tips on keeping the momentum going during the ICD-10 CM/PCS delay

Tips on keeping the momentum going during the ICD-10 CM/PCS delay

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  • 2. By now all of the major stakeholders have heard that the implementation of ICD-10 CM/PCS has been delayed until October 1, 2015. Oh no, what now! Well, since this is the second delay, the biggest concerns should be that of loss of momentum, loss of processes, loss of training and the loss in using new software. To remain positive, I will not mention the loss in revenue. Trainees are in danger of forgetting what they have learned to get themselves ready for the new nomenclature. The ground gained in tearing down resistance to the nomenclature is also in danger of being lost. The challenge will be in keeping everyone motivated, involved, up-to-date, focused on the goal and committed to their responsibility in reaching the goal. I feel the most difficult task will be that of KEEPING THE MOMEMTUM GOING.
  • 3.  Conduct an organizational- wide assessment of where you are in the implementation process.  This should involve all departments who would have been affected by the nomenclature .  It should be a realistic assessment of how ready the organization was for the October 1, 2014 implementation date.
  • 4.  Allow a reasonable amount of time and respect for everyone to voice their concerns while letting everyone know that all is not lost.  Expect negative feedback; but do not let it set the tone. REMAIN POSITIVE.  Remember technical staff are accustomed to delays when it comes to major IT projects while non- technical staff are not.
  • 5.  Remind everyone of the GOAL .  Remind everyone of what their responsibility is in achieving the GOAL.  Emphasize the IMPORTANCE momentum has in reaching the GOAL.
  • 6. REMEMBER: Long-term motivation is a difficult burden for any one person to carry. Encourage everyone to participate in the role of “motivator and cheerleader.” A loss of momentum can negatively affect the progress already made AND future performance.
  • 7.  Form task-specific committees:  Personnel who will be checking quality issues  Documentation improvement issues can be strengthened  Add personnel to the testing process  Assign coding and documentation auditors  Re-evaluate training needs  Conduct a Work –flow analysis and improve where necessary
  • 8.  Re-evaluate training needs. This will require input from your staff. DO NOT JUDGE. LISTEN.  How comfortable are they with using the new nomenclature?  Has the training received so far been effective? See the slideshare presentation http://www.slideshare.net/cyntc oder/is-your-training- technique-effective for training tips.  What changes need to be made in the method of training and the frequency of training sessions? I DON’T UNDERSTAND IT!
  • 9.  Participating departments can implement some parts of the process by October 1, 2014 as planned;  Include the nomenclature and documentation improvement guidelines in the day-to-day activities/processes of staff;  Practice using the new nomenclature daily (coders & clinical staff especially); and  Conduct mock implementation throughout the upcoming year.
  • 10. Cynthia Brown, MBA, RHIT, CCS AHIMA Approved ICD-10 CM/PCS Trainer CyntCoding Health Information Services Phone: 404-992-8984/E-Fax: 678-805-4919 P.O. Box 3019 Decatur, GA 30031 cyntcoder@cyntcodinghealthinformationservices.com www.cyntcodinghealthinformationservices.com http://cyntcodinghealthinformationservices.blogspot.com Coding Yesterday’s Nomenclature Today®
  • 11. CCHIS PRESENTATION TERMS AND CONDITIONS OF USE All content provided in this “CCHIS Presentation” is for informational purposes only. The owner of this presentation makes no representations as to the accuracy or completeness of any information in this presentation or found by following any link in this presentation. The owner of http://www.cyntcodinghealthinformationservices.com will not be liable for any errors or omissions in information nor for the availability of this information. The owner will not be liable for any losses, injuries, or damages from the display or use of this information. The terms and conditions are subject to change at any time with or without notice.