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Social Media And Collaboration
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Social Media And Collaboration

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Social Media And Collaboration Social Media And Collaboration Presentation Transcript

  • Social media and collaboration 2.0
    Makiba Foster & Cynthia Hudson
  • What will we be talking about?
    Web 2.0 background
    Collaboration examples
    Communication and Customer Service examples
    Training examples
    Drawbacks
    Group activity
  • Show of hands please!
    Google
    Skreemr
    Typepad/Wordpress
    Tumblr
    Twitter
    Facebook/MySpace
    Skype
    Google Docs
    DimDim
  • Did you know…..
    http://www.youtube.com/watch?v=sIFYPQjYhv8
    4 out of 5 Americans use social technology
    Google:
    2007: 31 billion searches in one month
    2009: 76.7 billion searches in one month
    Texting:
    1992: First text message sent
    2009: the number of texts sent and received everyday exceeds the population of our planet
    YouTube:
    13 hours: Amount of video loaded to YouTube every minute
    412.3 years: Length of time it would take to view every YouTube video
    Twitter:
    1382%: Monthly growth rate from January – February 2009
    3 million: Average number of Tweets per day
  • What is Web 2.0?
    The term Web 2.0 was popularized within the business world by Tim O’Reilly
    Is a natural progression of the original “read-only” internet
    Is made up of user generated, socially mediated content where
    information is shared
    online communities created
    and collaboration and networking is the norm
  • Why is Web 2.0 useful?
    Global connections
    Online communities
    Immediate Communication
    Collaborative information sharing
    Cost-effective
  • Collaboration Technology
    Collaboration technologies
    Google Docs
    Wikis
    Skype
  • Google Docs
    Free web-based word processor and spreadsheet, which allows you to share and collaborate online.
    Upload or create
    documents
    forms/spreadsheets,
    and presentations
    Sign-up for a free google docs account and create/upload a document then invite editors/collaborators through email.
  • Wikis
    Software enables users web editing capabilities without technical expertise
    WYSIWYG
    Wikis create online repositories or databases for various content
    Wikipedia is probably the most well-known and popular example of a wiki
    Free Wiki software
    WetPaint
    Wikispaces
  • Skype
    Skype free software that works with your internet connection that enables free:
    Skype-to-Skype calls
    Transfer calls to people on Skype
    Video calls
    Instant messaging and group IMs
    Conference calls
    Forward calls to people on Skype
    Utilized by individuals and businesses
  • Customer Service/Communication Technologies
    Facebook
    Twitter
  • Twitter and Facebook
    What is Twitter?
    Free social networking and micro-blogging service for sending and reading 140-character messages
    Real-time communications medium
    Can post/read from web, desktop application or cell phone
    Twitter is what you make it
    connections, conversation, community, customer service
    Twitter Lingo: Tweet, Follower, @username, dusername, RT@username, #tag, bit.ly
  • Car Companies
  • Travel industry
  • Retail Industry
    Best Buy Employee Twitter Stream
  • Twitter and Facebook
    What is Facebook?
    Free social networking community for people and businesses to create profiles and Fan Pages respectively
    Fan Page Examples
    Sears
    Vitaminwater
    WUSTL Libraries
  • WUSTL
    Huddle by WorkSpaces
    My Office
  • Training Technologies
    Podcasting
    Webcasting/Webinars
    Youtube
  • Podcasting
    Periodically released audio or video digital files
    Podcatcher
    Auducity/PodBean
    PodProducer
  • Webcasting/Webinars
    Streaming media format
    Adobe ConnectPro, Cisco WebEx, ConnectLive
    DimDim
    Vyew
  • YouTube
    Video sharing website
    YouTube Edu
    Tutorial mechanism
    Communication mechanism
  • Possible drawbacks
    Podcasts/Webcasts/Tutorials can be boring
    Developing a social networking dialogue can be difficult
    Free/low-cost options sometimes provide little support
    Must be connected
  • Wrap Up
    Web 2.0
    Collaboration
    Customer Service/Communication
    Training
    Drawbacks
  • webliography
    http://mashable.com/2009/01/21/best-twitter-brands/
    http://mashable.com/2009/03/30/successful-facebook-fan-page/
    http://thefuturebuzz.com/2009/01/12/social-media-web-20-internet-numbers-stats/
    http://www.pewinternet.org/Reports/2009/11-The-Internet-and-the-Recession.aspx
    Twitter.com
    Facebook.com
    Skype.com
    Dimdim.com
    Vyew.com
    http://www.comscore.com/Press_Events/Press_Releases/2007/10/Worldwide_Searches_Reach_61_Billion
    http://www.comscore.com/Press_Events/Press_Releases/2009/8/Global_Search_Market_Draws_More_than_100_Billion_Searches_per_Month/(language)/eng-US
    http://www.nytimes.com/2007/12/05/technology/05iht-sms.4.8603150.html
    http://www.norden.ee/en/info/news/1-uudised/144-4123-aastat-kuluks-koigi-youtubei-videoklippide-vaatamiseks.html
    http://mashable.com/2009/03/16/twitter-growth-rate-versus-facebook/