Social Media And Collaboration


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Social Media And Collaboration

  1. 1. Social media and collaboration 2.0<br />Makiba Foster & Cynthia Hudson<br />
  2. 2. What will we be talking about?<br />Web 2.0 background<br />Collaboration examples<br />Communication and Customer Service examples<br />Training examples<br />Drawbacks <br />Group activity<br />
  3. 3. Show of hands please!<br />Google<br />Skreemr<br />Typepad/Wordpress<br />Tumblr<br />Twitter<br />Facebook/MySpace<br />Skype<br />Google Docs<br />DimDim<br />
  4. 4. Did you know…..<br /><br />4 out of 5 Americans use social technology<br />Google:<br />2007: 31 billion searches in one month<br />2009: 76.7 billion searches in one month<br />Texting:<br />1992: First text message sent <br />2009: the number of texts sent and received everyday exceeds the population of our planet<br />YouTube:<br />13 hours: Amount of video loaded to YouTube every minute<br />412.3 years: Length of time it would take to view every YouTube video<br />Twitter:<br />1382%: Monthly growth rate from January – February 2009<br />3 million: Average number of Tweets per day<br />
  5. 5. What is Web 2.0?<br />The term Web 2.0 was popularized within the business world by Tim O’Reilly <br />Is a natural progression of the original “read-only” internet<br />Is made up of user generated, socially mediated content where<br />information is shared <br />online communities created <br />and collaboration and networking is the norm<br />
  6. 6. Why is Web 2.0 useful?<br />Global connections <br />Online communities<br />Immediate Communication<br />Collaborative information sharing<br />Cost-effective<br />
  7. 7. Collaboration Technology<br />Collaboration technologies <br />Google Docs<br />Wikis<br />Skype<br />
  8. 8. Google Docs<br />Free web-based word processor and spreadsheet, which allows you to share and collaborate online.<br />Upload or create <br />documents <br />forms/spreadsheets, <br />and presentations<br />Sign-up for a free google docs account and create/upload a document then invite editors/collaborators through email.<br />
  9. 9. Wikis<br />Software enables users web editing capabilities without technical expertise<br />WYSIWYG<br />Wikis create online repositories or databases for various content<br />Wikipedia is probably the most well-known and popular example of a wiki<br />Free Wiki software <br />WetPaint<br />Wikispaces<br />
  10. 10. Skype <br />Skype free software that works with your internet connection that enables free:<br />Skype-to-Skype calls<br />Transfer calls to people on Skype<br />Video calls<br />Instant messaging and group IMs<br />Conference calls<br />Forward calls to people on Skype<br />Utilized by individuals and businesses <br />
  11. 11. Customer Service/Communication Technologies<br />Facebook<br />Twitter<br />
  12. 12. Twitter and Facebook<br />What is Twitter?<br />Free social networking and micro-blogging service for sending and reading 140-character messages<br />Real-time communications medium<br />Can post/read from web, desktop application or cell phone<br />Twitter is what you make it<br />connections, conversation, community, customer service<br />Twitter Lingo: Tweet, Follower, @username, dusername, RT@username, #tag, <br />
  13. 13. Car Companies<br />
  14. 14. Travel industry<br />
  15. 15. Retail Industry<br />Best Buy Employee Twitter Stream<br />
  16. 16. Twitter and Facebook<br />What is Facebook?<br />Free social networking community for people and businesses to create profiles and Fan Pages respectively<br />Fan Page Examples<br />Sears<br />Vitaminwater<br />WUSTL Libraries<br />
  17. 17.
  18. 18. WUSTL<br />Huddle by WorkSpaces<br />My Office<br />
  19. 19. Training Technologies<br />Podcasting<br />Webcasting/Webinars<br />Youtube<br />
  20. 20. Podcasting<br />Periodically released audio or video digital files<br />Podcatcher<br />Auducity/PodBean<br />PodProducer<br />
  21. 21. Webcasting/Webinars<br />Streaming media format<br />Adobe ConnectPro, Cisco WebEx, ConnectLive<br />DimDim<br />Vyew<br />
  22. 22. YouTube<br />Video sharing website<br />YouTube Edu<br />Tutorial mechanism<br />Communication mechanism<br />
  23. 23. Possible drawbacks<br />Podcasts/Webcasts/Tutorials can be boring<br />Developing a social networking dialogue can be difficult<br />Free/low-cost options sometimes provide little support<br />Must be connected<br />
  24. 24. Wrap Up<br />Web 2.0<br />Collaboration<br />Customer Service/Communication<br />Training<br />Drawbacks<br />
  25. 25. webliography<br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br />