Social Media And Collaboration

Social media and collaboration 2.0
Makiba Foster & Cynthia Hudson

What will we be talking about?
Web 2.0 background
Collaboration examples
Communication and Customer Service examples
Training examples
Drawbacks
Group activity

Show of hands please!
Google
Skreemr
Typepad/Wordpress
Tumblr
Twitter
Facebook/MySpace
Skype
Google Docs
DimDim

Did you know…..
http://www.youtube.com/watch?v=sIFYPQjYhv8
4 out of 5 Americans use social technology
Google:
2007: 31 billion searches in one month
2009: 76.7 billion searches in one month
Texting:
1992: First text message sent
2009: the number of texts sent and received everyday exceeds the population of our planet
YouTube:
13 hours: Amount of video loaded to YouTube every minute
412.3 years: Length of time it would take to view every YouTube video
Twitter:
1382%: Monthly growth rate from January – February 2009
3 million: Average number of Tweets per day

What is Web 2.0?
The term Web 2.0 was popularized within the business world by Tim O’Reilly
Is a natural progression of the original “read-only” internet
Is made up of user generated, socially mediated content where
information is shared
online communities created
and collaboration and networking is the norm

Why is Web 2.0 useful?
Global connections
Online communities
Immediate Communication
Collaborative information sharing
Cost-effective

Collaboration Technology
Collaboration technologies
Google Docs
Wikis
Skype

Google Docs
Free web-based word processor and spreadsheet, which allows you to share and collaborate online.
Upload or create
documents
forms/spreadsheets,
and presentations
Sign-up for a free google docs account and create/upload a document then invite editors/collaborators through email.

Wikis
Software enables users web editing capabilities without technical expertise
WYSIWYG
Wikis create online repositories or databases for various content
Wikipedia is probably the most well-known and popular example of a wiki
Free Wiki software
WetPaint
Wikispaces

Skype
Skype free software that works with your internet connection that enables free:
Skype-to-Skype calls
Transfer calls to people on Skype
Video calls
Instant messaging and group IMs
Conference calls
Forward calls to people on Skype
Utilized by individuals and businesses

Customer Service/Communication Technologies
Facebook
Twitter

Twitter and Facebook
What is Twitter?
Free social networking and micro-blogging service for sending and reading 140-character messages
Real-time communications medium
Can post/read from web, desktop application or cell phone
Twitter is what you make it
connections, conversation, community, customer service
Twitter Lingo: Tweet, Follower, @username, dusername, RT@username, #tag, bit.ly

Car Companies

Travel industry

Retail Industry
Best Buy Employee Twitter Stream

Twitter and Facebook
What is Facebook?
Free social networking community for people and businesses to create profiles and Fan Pages respectively
Fan Page Examples
Sears
Vitaminwater
WUSTL Libraries

WUSTL
Huddle by WorkSpaces
My Office

Training Technologies
Podcasting
Webcasting/Webinars
Youtube

Podcasting
Periodically released audio or video digital files
Podcatcher
Auducity/PodBean
PodProducer

Webcasting/Webinars
Streaming media format
Adobe ConnectPro, Cisco WebEx, ConnectLive
DimDim
Vyew

YouTube
Video sharing website
YouTube Edu
Tutorial mechanism
Communication mechanism

Possible drawbacks
Podcasts/Webcasts/Tutorials can be boring
Developing a social networking dialogue can be difficult
Free/low-cost options sometimes provide little support
Must be connected

Wrap Up
Web 2.0
Collaboration
Customer Service/Communication
Training
Drawbacks

webliography
http://mashable.com/2009/01/21/best-twitter-brands/
http://mashable.com/2009/03/30/successful-facebook-fan-page/
http://thefuturebuzz.com/2009/01/12/social-media-web-20-internet-numbers-stats/
http://www.pewinternet.org/Reports/2009/11-The-Internet-and-the-Recession.aspx
Twitter.com
Facebook.com
Skype.com
Dimdim.com
Vyew.com
http://www.comscore.com/Press_Events/Press_Releases/2007/10/Worldwide_Searches_Reach_61_Billion
http://www.comscore.com/Press_Events/Press_Releases/2009/8/Global_Search_Market_Draws_More_than_100_Billion_Searches_per_Month/(language)/eng-US
http://www.nytimes.com/2007/12/05/technology/05iht-sms.4.8603150.html
http://www.norden.ee/en/info/news/1-uudised/144-4123-aastat-kuluks-koigi-youtubei-videoklippide-vaatamiseks.html
http://mashable.com/2009/03/16/twitter-growth-rate-versus-facebook/