PEAK: How Great Companies Get Their Mojo from Maslow Cyndi Karnes MPA 650 Integrative Seminar in Public Management July 12, 2008

Founder and CEO of Joie de Vivre Hospitality Wild Palms Hotel, Sunnyvale Moor Park Hotel, San Jose Hotel Montgomery, San Jose Hotel Los Gatos, Los Gatos Domain Hotel, Sunnyvale Hotel Avante, Mountain view Dot.com/911 afterglow Soul searching led to… Chip Conley

Founder and CEO of Joie de Vivre Hospitality

Wild Palms Hotel, Sunnyvale

Moor Park Hotel, San Jose

Hotel Montgomery, San Jose

Hotel Los Gatos, Los Gatos

Domain Hotel, Sunnyvale

Hotel Avante, Mountain view

Dot.com/911 afterglow

Soul searching led to…

Hierarchy of Needs Maslow

Transformation Pyramid Transformation

Relationships

Employee Pyramid We have a right to ask of work that it include meaning, recognition, astonishment and life.

Employee Pyramid Employee Pyramid Creates Inspiration Creates Loyalty Creates Base Motivation

Customer Pyramid If I had asked my customers what they wanted, they would have said a faster horse.

Customer Pyramid Customer Pyramid Creates Evangelism Creates Commitment Creates Satisfaction

Investor Pyramid Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it’s the only thing that ever has.

Investor Pyramid Investor Pyramid Creates Pride of Ownership Creates Confidence Creates Trust

3 States of Being Obviously the most beautiful fate, the most wonderful good fortune that can happen to any human being, is to be paid for doing that which he passionately loves to do.

3 States of Being

The Little Engine That Could