Book Review Presentation

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    Notes on slide 1

    brief background on the author; a summary of the main points of the book; what you learned from reading it and the contribution that it made to your overall development as a current or future public administrator; and any negative or critical comments about the book

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    Book Review Presentation - Presentation Transcript

    1. PEAK: How Great Companies Get Their Mojo from Maslow Cyndi Karnes MPA 650 Integrative Seminar in Public Management July 12, 2008
      • Founder and CEO of Joie de Vivre Hospitality
        • Wild Palms Hotel, Sunnyvale
        • Moor Park Hotel, San Jose
        • Hotel Montgomery, San Jose
        • Hotel Los Gatos, Los Gatos
        • Domain Hotel, Sunnyvale
        • Hotel Avante, Mountain view
      • Dot.com/911 afterglow
      • Soul searching led to…
      Chip Conley
    2. Hierarchy of Needs Maslow
    3. Transformation Pyramid Transformation
    4. Relationships
    5. Employee Pyramid We have a right to ask of work that it include meaning, recognition, astonishment and life.
    6. Employee Pyramid Employee Pyramid Creates Inspiration Creates Loyalty Creates Base Motivation
    7. Customer Pyramid If I had asked my customers what they wanted, they would have said a faster horse.
    8. Customer Pyramid Customer Pyramid Creates Evangelism Creates Commitment Creates Satisfaction
    9. Investor Pyramid Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it’s the only thing that ever has.
    10. Investor Pyramid Investor Pyramid Creates Pride of Ownership Creates Confidence Creates Trust
    11. 3 States of Being Obviously the most beautiful fate, the most wonderful good fortune that can happen to any human being, is to be paid for doing that which he passionately loves to do.
    12. 3 States of Being
    13. The Little Engine That Could

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