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Cygnet CRM Solutions
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Cygnet CRM Solutions

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Cygnet CRM Solutions Presentation Transcript

  • 1. Leveraging technology to maximize ROIHEAD OFFICEBRANCH OFFICECLIENTSServices and ExpertiseCRM Solutionwww.cygnet-infotech.com
  • 2. “Cygnet provides end-to-end Dynamics CRM solutions and servicesright from consulting to configuration, implementation, upgradation,customization, integration, migration and maintenance support tohelp you improve your sales, marketing and consumer support.”
  • 3. CRM is often thought of as a business strategythat enables businesses to:
  • 4. CRM is often thought of asa business strategy thatenables businesses to:
  • 5. CRM is often thought of as a business strategy thatenables businesses to:
  • 6. CRM is often thought of as a business strategy thatenables businesses to:
  • 7. CRM is often thought of asa business strategy thatenables businesses to:
  • 8. CRM - Customer RelationshipManagement
  • 9. How CRM is Used Today
  • 10. How CRM is Used Today
  • 11. How CRM is Used Today
  • 12. How CRM is Used Today
  • 13. CRM Enterprise Solution
  • 14. CRM Enterprise Solution
  • 15. CRM Enterprise Solution
  • 16. Enterprise CRM Solution include the following:• payment processing• email marketing systems• content management• call center and customer support• Customer Relationship Management (CRM)• Enterprise Resource Planning (ERP)• Business Intelligence• Business Continuity Planning (BCP)• HR Management• Enterprise Application Integration (EAI)• enterprise search• Messaging and collaboration systems.
  • 17. Social CRM
  • 18. Social CRM
  • 19. Most important customer relationship management(CRM) reports• Open Opportunities Report• Account Summary Report• Campaign Activity Status Report• Case Summary Table• Competitor Win Loss Report• Invoice Status Report• Lead Source Effectiveness Report• Neglected Leads Report
  • 20. Top 5 CRM Trends for 2013Prominence ofIntegrating MobileCRMSales ManagerLiberationBring your owndevice (BYOD)Accelerates MobileCRM deploymentsConnectedBusinessIntelligenceCustomer Focus GetsC-level (customerexperiencemanagement (CEM))Boost
  • 21. www.cygnet-infotech.comTel: +1-201-995-7444Email: inquiry@cygnet-infotech.comSkype: cygnet-infotech-pvt-ltdTwitter: @cygnetinfotech