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Approach Avoidance: Heuristics for modeling systems with Kanban : LKNA13

by Creative Technologist on May 03, 2013

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Deming’s heuristic for systems design “Cease dependence on inspection to achieve quality” is based not only on statistical explanations. Deming explains that the failure of inspection has deep ...

Deming’s heuristic for systems design “Cease dependence on inspection to achieve quality” is based not only on statistical explanations. Deming explains that the failure of inspection has deep psychological roots.

Using Deming as an inspiration, this talk will explore 3 psychological and sociological concepts and how they can affect teams and organizations. For each concept we’ll explore heuristics for improving group and team dynamics, and how we might use them to model a system utilizing kanban which may begin to enable the system to evolve toward a more effective and rewarding work process and better business outcomes.

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