@cyetainApproach AvoidanceHeuristics for ModelingSystemswith KanbanFriday, May 3, 13
@cyetainblog http://jabe.coSend Anonymous Feedbackhttp://sayat.me/jabebloomJoshua (Jabe) Bloom&CTO:Friday, May 3, 13
@cyetainTo envision the the typestechnology that teams mayreasonably be expected producein 5-10 years and to preparethose ...
@cyetainIndividual systems are purposive,knowledge and understandingof their aims can only be gainedby taking into account...
@cyetainknowledge of psychology isincomplete without knowledgeof variation. The managers ofpeople need to understandthat a...
@cyetainJoy in work comes fromunderstanding why your work isimportant. Not from the work, butfrom knowledge of who’s going...
@cyetainWorkingPinCarArtifactsCodeHammeringCarryingThinkingCreatingWorkFriday, May 3, 13
@cyetainHumansare RationalFriday, May 3, 13
@cyetainWork != Working != WorkerPinCarArtifactsCodeHammeringCarryingThinkingCreatingHUMANSBounded:PerceptionUnderstanding...
@cyetain.A photograph has edges; the worlddoes not... The objects, people,events, or forms that are in theforefront of a p...
@cyetainI am interested in framesand thereforboundariesFriday, May 3, 13
@cyetainFriday, May 3, 13
@cyetainFriday, May 3, 13
@cyetainFriday, May 3, 13
@cyetainIf I am not for myself, who will be for me? But if Iam only for myself, who am I? If not now, when?-Rabbi HillelAg...
@cyetainFriday, May 3, 13
@cyetainI have adopted the terms "agency" and"communion" to characterize twofundamental modalities in the existenceof livi...
@cyetainAgencyCommunionFriday, May 3, 13
@cyetainWhat Option Can I Choose to Help TheTeam?Agency is informed by Communion under conditions of uncertaintyFriday, Ma...
@cyetainNarrativeStrategyIntentExperimentTaskQuartersMonthWeekDaysHoursFriday, May 3, 13
@cyetainNarrativeStrategyIntentExperimentTaskQuartersMonthWeekDaysHourscompletesvalidatessupportsRealizesPop the WhyStack-...
@cyetainApproach-AvoidanceFriday, May 3, 13
@cyetainEven if all the laws of psychology were known,one could make a prediction about the behaviorof a man only if in ad...
@cyetainOne has to distinguish betweendriving forces, which correspondto positive or negative valences,and restraining for...
@cyetainApproachAvoidGoal GoalFriday, May 3, 13
@cyetainApproachAvoidGoal GoalFriday, May 3, 13
@cyetainApproachAvoidGoal GoalFriday, May 3, 13
@cyetainSizeCombinatorial ComplexityFriday, May 3, 13
@cyetainFriday, May 3, 13
@cyetainFriday, May 3, 13
@cyetainFriday, May 3, 13
@cyetainFriday, May 3, 13
@cyetainFriday, May 3, 13
@cyetainZeno’s Paradox ofRisk Management@cyetainFriday, May 3, 13
@cyetainSizeCombinatorial ComplexityTimeFriday, May 3, 13
@cyetainBDUFBDOBFriday, May 3, 13
@cyetainToday’s development processes typicallydeliver information asynchronously inlarge batches. Flow-based processesdel...
@cyetainExplore ProduceExploration != ProductionFriday, May 3, 13
@cyetainFriday, May 3, 13
@cyetainFriday, May 3, 13
@cyetainDefer Commitments toOrthogonal Constraintsas Long As PossibleFriday, May 3, 13
@cyetainSufficient Design@cyetain...consider simple economics: If you take the time tocraft code of little or moderate val...
@cyetainExperimentsProductionCUSTOMERFriday, May 3, 13
@cyetainSocial Capitalis a fancy word for trust-DavidAndersonFriday, May 3, 13
@cyetainEvolution ofCapitalCapital1700 1850 1950 2000Human CapitalIntellectual CapitalSocial CapitalFriday, May 3, 13
@cyetainThe human capital explanation ofthe inequality is that the peoplewho do better are more ableindividuals; they are ...
@cyetainSocial capital can be measured bythe amount of trust and“reciprocity” in a community orbetween individuals-Robert ...
@cyetainSocial Capital is the stock of activeconnection among people; the trust,mutual understanding, and sharedvalues and...
@cyetainThe advantage created by aperson’s location in a structure ofrelationships is known as socialcapital....The advant...
@cyetainn(n-1)/2n = number of peopleFriday, May 3, 13
@cyetainStructural HoleFriday, May 3, 13
@cyetainThe Performance of OVERLYconnected organizations fallsFriday, May 3, 13
@cyetainPunctuatedEquilibriumhttp://evolution.berkeley.edu/evosite/evo101/VIIA1bPunctuated.shtmlFriday, May 3, 13
@cyetainBrokerFriday, May 3, 13
@cyetainThree benefits of bridgingstructural holes can be expected:Access to alternative opinion andpractice, early access...
@cyetainClosureFriday, May 3, 13
@cyetainThe value of a relationshipis not defined inside therelationship; it is definedby the social contextaround the rel...
@cyetainFriday, May 3, 13
@cyetainFriday, May 3, 13
@cyetainFriday, May 3, 13
@cyetainFriday, May 3, 13
@cyetainPeople stronglyconnected are likelyto provide redundantinformation.-Ronald S. BurtFriday, May 3, 13
@cyetainFriday, May 3, 13
@cyetainInstead of seeing people asthe source of information,clusters are the source andpeople are ports of accessto the i...
@cyetainIn ReviewEffective Organizations balance Agency andCommunionMoving to shorter cycles can help prevent approachavoi...
@cyetainFor me, the pictures Imake are the byproductof my explorations, notan end in themselves-Stephen ShoreFriday, May 3...
@cyetainFor me, the KanbanModels I make are thebyproduct of myexplorations, not an endin themselves-Jabe BloomFriday, May ...
@cyetainIf you want trulyto understandsomethingtry to change it-Kurt LewinFriday, May 3, 13
@cyetainblog http://jabe.coSend Anonymous Feedbackhttp://sayat.me/jabebloomJoshua (Jabe) BloomFriday, May 3, 13
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Approach Avoidance: Heuristics for modeling systems with Kanban : LKNA13

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Deming’s heuristic for systems design “Cease dependence on inspection to achieve quality” is based not only on statistical explanations. Deming explains that the failure of inspection has deep psychological roots.

Using Deming as an inspiration, this talk will explore 3 psychological and sociological concepts and how they can affect teams and organizations. For each concept we’ll explore heuristics for improving group and team dynamics, and how we might use them to model a system utilizing kanban which may begin to enable the system to evolve toward a more effective and rewarding work process and better business outcomes.

Published in: Business, Technology, Education

Approach Avoidance: Heuristics for modeling systems with Kanban : LKNA13

  1. 1. @cyetainApproach AvoidanceHeuristics for ModelingSystemswith KanbanFriday, May 3, 13
  2. 2. @cyetainblog http://jabe.coSend Anonymous Feedbackhttp://sayat.me/jabebloomJoshua (Jabe) Bloom&CTO:Friday, May 3, 13
  3. 3. @cyetainTo envision the the typestechnology that teams mayreasonably be expected producein 5-10 years and to preparethose teams to envision, create,produce, and support thattechnology.Friday, May 3, 13
  4. 4. @cyetainIndividual systems are purposive,knowledge and understandingof their aims can only be gainedby taking into account themechanisms of social, cultural,and psychological systems-RussellAckoffFriday, May 3, 13
  5. 5. @cyetainknowledge of psychology isincomplete without knowledgeof variation. The managers ofpeople need to understandthat all people are different.~W. Edwards DemingFriday, May 3, 13
  6. 6. @cyetainJoy in work comes fromunderstanding why your work isimportant. Not from the work, butfrom knowledge of who’s going touse it... Motivation— nonsense. Allthat people need to know is whytheir work is important.-W. Edwards DemingFriday, May 3, 13
  7. 7. @cyetainWorkingPinCarArtifactsCodeHammeringCarryingThinkingCreatingWorkFriday, May 3, 13
  8. 8. @cyetainHumansare RationalFriday, May 3, 13
  9. 9. @cyetainWork != Working != WorkerPinCarArtifactsCodeHammeringCarryingThinkingCreatingHUMANSBounded:PerceptionUnderstandingRationalityFriday, May 3, 13
  10. 10. @cyetain.A photograph has edges; the worlddoes not... The objects, people,events, or forms that are in theforefront of a photographersattention when making the fineframing decisions are therecipients of the frames emphasis.-Stephen ShoreFriday, May 3, 13
  11. 11. @cyetainI am interested in framesand thereforboundariesFriday, May 3, 13
  12. 12. @cyetainFriday, May 3, 13
  13. 13. @cyetainFriday, May 3, 13
  14. 14. @cyetainFriday, May 3, 13
  15. 15. @cyetainIf I am not for myself, who will be for me? But if Iam only for myself, who am I? If not now, when?-Rabbi HillelAgencyandCommunionFriday, May 3, 13
  16. 16. @cyetainFriday, May 3, 13
  17. 17. @cyetainI have adopted the terms "agency" and"communion" to characterize twofundamental modalities in the existenceof living forms, agency for the existenceof an organism as an individual, andcommunion for the participation of theindividual in some large organism ofwhich the individual is part.-BakanFriday, May 3, 13
  18. 18. @cyetainAgencyCommunionFriday, May 3, 13
  19. 19. @cyetainWhat Option Can I Choose to Help TheTeam?Agency is informed by Communion under conditions of uncertaintyFriday, May 3, 13
  20. 20. @cyetainNarrativeStrategyIntentExperimentTaskQuartersMonthWeekDaysHoursFriday, May 3, 13
  21. 21. @cyetainNarrativeStrategyIntentExperimentTaskQuartersMonthWeekDaysHourscompletesvalidatessupportsRealizesPop the WhyStack-Eric WillekeFriday, May 3, 13
  22. 22. @cyetainApproach-AvoidanceFriday, May 3, 13
  23. 23. @cyetainEven if all the laws of psychology were known,one could make a prediction about the behaviorof a man only if in addition to the laws, the specialnature of the particular situation were known.-Kurt LewinB = f(P, E)Friday, May 3, 13
  24. 24. @cyetainOne has to distinguish betweendriving forces, which correspondto positive or negative valences,and restraining forces, whichcorrespond to barriers.-Kurt LewinFriday, May 3, 13
  25. 25. @cyetainApproachAvoidGoal GoalFriday, May 3, 13
  26. 26. @cyetainApproachAvoidGoal GoalFriday, May 3, 13
  27. 27. @cyetainApproachAvoidGoal GoalFriday, May 3, 13
  28. 28. @cyetainSizeCombinatorial ComplexityFriday, May 3, 13
  29. 29. @cyetainFriday, May 3, 13
  30. 30. @cyetainFriday, May 3, 13
  31. 31. @cyetainFriday, May 3, 13
  32. 32. @cyetainFriday, May 3, 13
  33. 33. @cyetainFriday, May 3, 13
  34. 34. @cyetainZeno’s Paradox ofRisk Management@cyetainFriday, May 3, 13
  35. 35. @cyetainSizeCombinatorial ComplexityTimeFriday, May 3, 13
  36. 36. @cyetainBDUFBDOBFriday, May 3, 13
  37. 37. @cyetainToday’s development processes typicallydeliver information asynchronously inlarge batches. Flow-based processesdeliver information in a regular cadencein small batches. Cadence lowerstransaction costs and makes smallbatches more economically feasible.-Don ReinertsenFriday, May 3, 13
  38. 38. @cyetainExplore ProduceExploration != ProductionFriday, May 3, 13
  39. 39. @cyetainFriday, May 3, 13
  40. 40. @cyetainFriday, May 3, 13
  41. 41. @cyetainDefer Commitments toOrthogonal Constraintsas Long As PossibleFriday, May 3, 13
  42. 42. @cyetainSufficient Design@cyetain...consider simple economics: If you take the time tocraft code of little or moderate value to users, yourewasting time and money.The fact is, some code simply doesnt need anexcellent design, whether that code is a start-upexperiment or a corporate application feature.~Joshua KerievskyFriday, May 3, 13
  43. 43. @cyetainExperimentsProductionCUSTOMERFriday, May 3, 13
  44. 44. @cyetainSocial Capitalis a fancy word for trust-DavidAndersonFriday, May 3, 13
  45. 45. @cyetainEvolution ofCapitalCapital1700 1850 1950 2000Human CapitalIntellectual CapitalSocial CapitalFriday, May 3, 13
  46. 46. @cyetainThe human capital explanation ofthe inequality is that the peoplewho do better are more ableindividuals; they are moreintelligent, more attractive, morearticulate, more skilled. Socialcapital is the contextualcomplement to human capital inexplaining advantage. Social capitalexplains how people do betterbecause they are somehow betterconnected with other people.Friday, May 3, 13
  47. 47. @cyetainSocial capital can be measured bythe amount of trust and“reciprocity” in a community orbetween individuals-Robert PutnamFriday, May 3, 13
  48. 48. @cyetainSocial Capital is the stock of activeconnection among people; the trust,mutual understanding, and sharedvalues and behaviors that bind themembers of human networks andcommunities and make cooperativeaction possible-Don Cohen, Laurence PrusakFriday, May 3, 13
  49. 49. @cyetainThe advantage created by aperson’s location in a structure ofrelationships is known as socialcapital....The advantage is visible whencertain people, or certain groupsof people, do better than equallyable peers.-Ronald S. BurtFriday, May 3, 13
  50. 50. @cyetainn(n-1)/2n = number of peopleFriday, May 3, 13
  51. 51. @cyetainStructural HoleFriday, May 3, 13
  52. 52. @cyetainThe Performance of OVERLYconnected organizations fallsFriday, May 3, 13
  53. 53. @cyetainPunctuatedEquilibriumhttp://evolution.berkeley.edu/evosite/evo101/VIIA1bPunctuated.shtmlFriday, May 3, 13
  54. 54. @cyetainBrokerFriday, May 3, 13
  55. 55. @cyetainThree benefits of bridgingstructural holes can be expected:Access to alternative opinion andpractice, early access to newopinion and practice, and anability to move ideas betweengroups where there is advantagein doing so.-Ronald BurtFriday, May 3, 13
  56. 56. @cyetainClosureFriday, May 3, 13
  57. 57. @cyetainThe value of a relationshipis not defined inside therelationship; it is definedby the social contextaround the relationship.-Ronald BurtFriday, May 3, 13
  58. 58. @cyetainFriday, May 3, 13
  59. 59. @cyetainFriday, May 3, 13
  60. 60. @cyetainFriday, May 3, 13
  61. 61. @cyetainFriday, May 3, 13
  62. 62. @cyetainPeople stronglyconnected are likelyto provide redundantinformation.-Ronald S. BurtFriday, May 3, 13
  63. 63. @cyetainFriday, May 3, 13
  64. 64. @cyetainInstead of seeing people asthe source of information,clusters are the source andpeople are ports of accessto the information thatcirculates around them.-Ronald S. BurtFriday, May 3, 13
  65. 65. @cyetainIn ReviewEffective Organizations balance Agency andCommunionMoving to shorter cycles can help prevent approachavoidance and BDOB, while increasing flow andfeedbackEffective Organizational Social Networks leveragestructural holes by balancing brokerage and closureFriday, May 3, 13
  66. 66. @cyetainFor me, the pictures Imake are the byproductof my explorations, notan end in themselves-Stephen ShoreFriday, May 3, 13
  67. 67. @cyetainFor me, the KanbanModels I make are thebyproduct of myexplorations, not an endin themselves-Jabe BloomFriday, May 3, 13
  68. 68. @cyetainIf you want trulyto understandsomethingtry to change it-Kurt LewinFriday, May 3, 13
  69. 69. @cyetainblog http://jabe.coSend Anonymous Feedbackhttp://sayat.me/jabebloomJoshua (Jabe) BloomFriday, May 3, 13

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