Citizens In The Mist

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My Ignite talk from the Code for America Summit 2012

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Citizens In The Mist

  1. 1. CITIZENS J CYDIN THE MIST HARRELL UX RESEARCHER CFA MENTOR TWITTER HAIKUIST GAME OF THRONES FAN IGNITE VIRGIN
  2. 2. DATA POLICY TECH DESIGN CITIZEN EXPERIENCE
  3. 3. RESPECTPARTICIPATIONUNITY
  4. 4. RESPECTPARTICIPATION EMPATHYUNITY
  5. 5. 13 YEARS INTHE FOREST
  6. 6. SO HOWDO WESTARTSEEINGCLEARLY…
  7. 7. THROUGHA CITIZENLENS?
  8. 8.  Do people know what to bring with them to the DMV? Can they get it done in one trip? Do they understand the different lines? How does the experience make them feel?
  9. 9.  Do people know what  bring with to Tell me about getting ready them to the DMV? to come here today. Can they get itare you hoping to  What done in one trip? in this visit? finish Do they How did you decide to get  understand the different lines? in this line? How  How would you describe does the experience make today? being here them feel?
  10. 10. SOMEONE WHONEEDS TO DOTHE THINGSOMEONE INTHE CROWD
  11. 11. THEIRCONSENTYOUR THANKSNO BUTTERFLYEFFECT
  12. 12. YES NO
  13. 13. CAUTION: ROCKET SCIENTISTS AT WORK
  14. 14. GRADES RULE, SCALES DROOL A B- C D+ A+ F
  15. 15. CAPTURE YOUR CONVERSATION
  16. 16. THE MOST STRIKING TRUTH OF THE CURVE IS THAT ZERO USERS GIVE ZERO INSIGHTS. --JAKOB NIELSEN
  17. 17. ONE THIS IS YOUR HOMEWORK
  18. 18. THANK YOUCREDITSDMV photo: http://www.flickr.com/photos/graciepoo/Nielsen 5 users: http://www.useit.com/alertbox/20000319.htmlLikert scale image: http://allpsych.com/researchmethods/researchsoftware.htmlRocket: http://mix.msfc.nasa.gov/abstracts.php?p=330Butterflies: http://openclipart.org/detail/124339/cartoon_butterfly_dw3-by-kizzyblueAliens: Simpsons Treehouse of Horror VII: Citizen Kang QUESTIONS? @CYDHARRELL

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