Citizens In The Mist
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Citizens In The Mist

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My Ignite talk from the Code for America Summit 2012

My Ignite talk from the Code for America Summit 2012

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Citizens In The Mist Citizens In The Mist Presentation Transcript

  • CITIZENS J CYDIN THE MIST HARRELL UX RESEARCHER CFA MENTOR TWITTER HAIKUIST GAME OF THRONES FAN IGNITE VIRGIN
  • DATA POLICY TECH DESIGN CITIZEN EXPERIENCE
  • RESPECTPARTICIPATIONUNITY
  • RESPECTPARTICIPATION EMPATHYUNITY
  • 13 YEARS INTHE FOREST
  • SO HOWDO WESTARTSEEINGCLEARLY…
  • THROUGHA CITIZENLENS?
  •  Do people know what to bring with them to the DMV? Can they get it done in one trip? Do they understand the different lines? How does the experience make them feel?
  •  Do people know what  bring with to Tell me about getting ready them to the DMV? to come here today. Can they get itare you hoping to  What done in one trip? in this visit? finish Do they How did you decide to get  understand the different lines? in this line? How  How would you describe does the experience make today? being here them feel?
  • SOMEONE WHONEEDS TO DOTHE THINGSOMEONE INTHE CROWD
  • THEIRCONSENTYOUR THANKSNO BUTTERFLYEFFECT
  • YES NO
  • CAUTION: ROCKET SCIENTISTS AT WORK
  • GRADES RULE, SCALES DROOL A B- C D+ A+ F
  • CAPTURE YOUR CONVERSATION
  • THE MOST STRIKING TRUTH OF THE CURVE IS THAT ZERO USERS GIVE ZERO INSIGHTS. --JAKOB NIELSEN
  • ONE THIS IS YOUR HOMEWORK
  • THANK YOUCREDITSDMV photo: http://www.flickr.com/photos/graciepoo/Nielsen 5 users: http://www.useit.com/alertbox/20000319.htmlLikert scale image: http://allpsych.com/researchmethods/researchsoftware.htmlRocket: http://mix.msfc.nasa.gov/abstracts.php?p=330Butterflies: http://openclipart.org/detail/124339/cartoon_butterfly_dw3-by-kizzyblueAliens: Simpsons Treehouse of Horror VII: Citizen Kang QUESTIONS? @CYDHARRELL