Using Your Powers for Good - As A Career

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Talk on UX opportunities in the civic space, along with some personal history of how I got here. Delivered at You in UX, 5/9/2014.

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Using Your Powers for Good - As A Career

  1. 1. Using Your Powers for Good As a Career Cyd Harrell UX Evangelist, Code for America May 9, 2014
  2. 2. thank you for coming!!
  3. 3. 1975 2014 Civic UX
  4. 4. http://www.huge-inc.com
  5. 5. http://www.clikfocus.com
  6. 6. Consumer Financial Protection Bureau before after
  7. 7. Code for America
  8. 8. 1975 2014 Civic UX
  9. 9. 1975 2014 Civic UX publishing 1994
  10. 10. 1975 2014 Civic UX publishing 1994 the web 1996
  11. 11. 1975 2014 Civic UXpublishing 1994 1998 financial services the web 1996
  12. 12. 1975 2014 Civic UXpublishing 1994 1998 financial services poetry on the side the web 1996
  13. 13. financial services poetry on the side UX Mantra: it’s only money - it’s not like it’s love or art or human lives or something.
  14. 14. 1975 2014 Civic UXpublishing 1994 1998 financial services poetry on the side 2006 ux consulting the web
  15. 15. ux consulting UX Mantra: get the right people or go home.
  16. 16. 1975 2014 Civic UXpublishing 1994 1998 financial services poetry on the side 2006 ux consulting OMG parenthood 2004 the web
  17. 17. 1975 2014 Civic UXpublishing 1994 1998 financial services poetry on the side 2006 ux consulting OMG parenthood 2004 2011 the web
  18. 18. 1975 2014 Civic UXpublishing 1994 1998 financial services poetry on the side 2006 ux consulting OMG parenthood 2004 2011 the web
  19. 19. 2006 ux consulting OMG parenthood 2004 2011
  20. 20. @cydharrell: thanks, we'll look into it, your ticket number is xxxxxx Photo  by  Flickr  user  Michael  Fraley
  21. 21. Code for America Fellows conducted 440 interviews in the month of February 2011
  22. 22. Code for America Fellows conducted 440 interviews in the month of February That’s awesome; how many were with end users? 2011
  23. 23. mentoring
  24. 24. "You changed the way we relate to parents" --Superintendent Carol Johnson
  25. 25. 2012
  26. 26. 2012
  27. 27. 2006 ux consulting OMG parenthood 2004 2011 2012 no more ux consulting firm
  28. 28. mentoring Dear Code for America, I don’t know if things are at this stage yet, but if you would ever consider hiring a senior UX person, I’d love to be first in line. Sincerely, Cyd
  29. 29. teaching Dear Jay Nath*, How are things going with your civic innovation work? Could you use any help on design thinking or research? Sincerely, Cyd *Chief Innovation Officer for San Francisco
  30. 30. pro bono work Dear Dana Chisnell*, I hear you are doing more research on elections. Could you use some skilled help? Sincerely, Cyd *awesome civic designer. you should attend her talk on 5/16
  31. 31. Tiny but mighty
  32. 32. A real job Dear Code for America, I’d like to officially apply for the position of Fellowship Program Manager. My resume is enclosed. Sincerely, Cyd
  33. 33. A real job Dear Cyd, Sorry but not this time. Sincerely, Code for America
  34. 34. volunteering
  35. 35. 2011 2012 no more ux consulting firm
  36. 36. 2011 2012 no more ux consulting firm
  37. 37. Please join us at the Hackathon this weekend!
  38. 38. Please join us at the Hackathon this weekend! raise hands: yes or no?
  39. 39. hackathons Dear CityCamp SF, Hi! Um, please don’t laugh at me or throw me out. I have fun skills to share. Sincerely, Cyd
  40. 40. hackathons Dear Cyd, Hi! OMG, you can help us do what? Sweet, please stay! Can you bring some friends next time? Sincerely, Civic Hackers
  41. 41. Hackathon Pro Tips 1. Be up front about your abilities - people don’t care if you can’t code
  42. 42. Hackathon Pro Tips 2. If you’re the only designer, don’t join a team - offer to mentor everyone instead.
  43. 43. Hackathon Pro Tips 3. The engineers started these things - adjust your process to fit in.
  44. 44. www.codeforamerica.org/brigade
  45. 45. What are you doing May 31st? www.hackforchange.org/events You’re definitely invited!
  46. 46. volunteering
  47. 47. To assist in its efforts to explore potential uses of Application Program Interfaces (APIs), the U.S. Department of Education (Department) requests information regarding the use of APIs in the context of higher education data and student aid programs and processes at the Department. We invite ideas, information, and feedback from all interested parties for the purpose of making data and processes in higher education and student aid more open and accessible to students and families, in the most secure manner, as they make an investment in postsecondary education.
  48. 48. We want to improve the experience of discovering and applying for college financial aid programs. Please send us your ideas. translation
  49. 49. We want to improve the experience of discovering and applying for college financial aid programs. Please send us your ideas. translation By the way, you should all do this. Comments are due to apirfi@ed.gov by June 2.
  50. 50. A real job Dear Cyd, We’re still not sure we need UX in house, but we could use some research. How about a 6-month contract? Sincerely, Code for America
  51. 51. A real job Dear Code for America, YES Sincerely, Cyd
  52. 52. 1975 2014 Civic UXpublishing 1994 1998 financial services poetry on the side 2006 ux consulting OMG parenthood 2004 2011 the web permanent ux role
  53. 53. Cris Cristina 2013 Fellow
  54. 54. Alex Pandel 2012 Fellow
  55. 55. Marc Hebert 2013 Fellow
  56. 56. www.codeforamerica.org/apply
  57. 57. Thanks for listening Please, join us!

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